vee Posted June 25, 2010 Report Posted June 25, 2010 Hello,I've been using uTorrent for years without any problems - until now. For a reason I cannot remember right now, I kept using version 1.8.5 until it started crashing before I updated to 2.0.2 a few weeks back. Several crashes later, I'm now confident that it wasn't version dependant.uTorrent doesn't eat all the CPU nor memory I have available and I rarely experience stuttering when downloading something 1mb/s+. Usually the whole computer just freezes (music playing in background starts looping in 0.3sec pieces and mouse freezes, no reaction to CTRL+ALT+DEL) and I have to shut it down by pressing the power button for five seconds. I haven't found a certain way to reproduce the issue whenever I want, except by - well - just downloading something and keeping my fingers crossed it doesn't crash eventually.There is no malware or spyware on my system, I have tried setting the process affinity to only one core with no luck, and there is no crash dump file available either in %Program files%\uTorrent. No warnings or critical errors in Windows' system or application logs either. As the crash happens when writing the hdd with relatively fast speed, I've ran extensive Seatools tests but found nothing wrong with the hard disk itself either.Here are the logs from HijackThis and Process explorer:hijackthis.logLogfile of Trend Micro HijackThis v2.0.4Scan saved at 14:00:20, on 25/06/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Avira\AntiVir Desktop\sched.exeC:\Program Files\Avira\AntiVir Desktop\avguard.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\WINDOWS\system32\PSIService.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Avira\AntiVir Desktop\avgnt.exeC:\WINDOWS\system32\RUNDLL32.EXEC:\Program Files\ZoneAlarm\zlclient.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Winamp\winamp.exeC:\Program Files\WinRAR\WinRAR.exeC:\Program Files\uTorrent\uTorrent.exeC:\HijackThis.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blankO2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dllO2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dllO2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dllO4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /minO4 - HKLM\..\Run: [nwiz] nwiz.exe /installquietO4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInitO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartupO4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\ZoneAlarm\zlclient.exe"O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbyloginO4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLLO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1262547770226O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1262547761335O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dllO22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dllO23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exeO23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exeO23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exeO23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exeO23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exeO23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exeO23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exeO23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exeO23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe--End of file - 5296 bytesuTorrent.exe.logProcess PID CPU Private Bytes Working Set Description Company NameSystem Idle Process 0 76.52 0 K 16 K Interrupts n/a 0 K 0 K Hardware Interrupts DPCs n/a 0 K 0 K Deferred Procedure Calls System 4 4.55 0 K 224 K smss.exe 600 168 K 400 K Windows NT Session Manager Microsoft Corporation csrss.exe 668 1,532 K 3,992 K Client Server Runtime Process Microsoft Corporation winlogon.exe 704 6,712 K 3,296 K Windows NT Logon Application Microsoft Corporation services.exe 748 0.38 1,716 K 4,064 K Services and Controller app Microsoft Corporation nvsvc32.exe 972 3,304 K 4,936 K NVIDIA Driver Helper Service, Version 197.45 NVIDIA Corporation svchost.exe 1004 2,984 K 4,768 K Generic Host Process for Win32 Services Microsoft Corporation svchost.exe 1084 1,796 K 4,340 K Generic Host Process for Win32 Services Microsoft Corporation svchost.exe 1180 12,972 K 22,452 K Generic Host Process for Win32 Services Microsoft Corporation svchost.exe 1304 1,800 K 4,036 K Generic Host Process for Win32 Services Microsoft Corporation svchost.exe 1416 1,516 K 3,936 K Generic Host Process for Win32 Services Microsoft Corporation vsmon.exe 1488 22,556 K 24,484 K TrueVector Service Check Point Software Technologies LTD spoolsv.exe 348 3,052 K 4,604 K Spooler SubSystem App Microsoft Corporation sched.exe 428 3,820 K 800 K Antivirus Scheduler Avira GmbH avguard.exe 460 83,004 K 18,712 K Antivirus On-Access Service Avira GmbH svchost.exe 660 1,184 K 3,408 K Generic Host Process for Win32 Services Microsoft Corporation jqs.exe 436 2,072 K 1,400 K Java(TM) Quick Starter Service Sun Microsystems, Inc. PSIService.exe 536 1,924 K 2,732 K nTitles PSIService svchost.exe 1232 2,380 K 4,192 K Generic Host Process for Win32 Services Microsoft Corporation wdfmgr.exe 1516 1,500 K 1,752 K Windows User Mode Driver Manager Microsoft Corporation alg.exe 2272 1,132 K 3,512 K Application Layer Gateway Service Microsoft Corporation lsass.exe 760 3,772 K 1,492 K LSA Shell (Export Version) Microsoft Corporationexplorer.exe 1712 12,096 K 9,500 K Windows Explorer Microsoft Corporation avgnt.exe 2484 2,256 K 1,384 K Antivirus System Tray Tool Avira GmbH rundll32.exe 2516 3,084 K 4,172 K Run a DLL as an App Microsoft Corporation zlclient.exe 2556 13,904 K 3,948 K ZoneAlarm Client Check Point Software Technologies LTD firefox.exe 3280 123,188 K 137,764 K Firefox Mozilla Corporation WinRAR.exe 1132 6,884 K 584 K WinRAR archiver Alexander Roshal procexp.exe 3220 0.76 8,584 K 12,020 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com winamp.exe 184 42,784 K 46,344 K Winamp Nullsoft, Inc. uTorrent.exe 2744 17.80 4,176 K 2,092 K µTorrent BitTorrent, Inc.Process: uTorrent.exe Pid: 2744Name Description Company Name VersionACTIVEDS.dll ADs Router Layer DLL Microsoft Corporation 5.1.2600.5512adsldpc.dll ADs LDAP Provider C DLL Microsoft Corporation 5.1.2600.5512ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.1.2600.5755ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.5.2284.2CLBCATQ.DLL Microsoft Corporation 2001.12.4414.700COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.0.2900.5512comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.2900.5512COMRes.dll Microsoft Corporation 2001.12.4414.700credui.dll Credential Manager User Interface Microsoft Corporation 5.1.2600.5512CRYPT32.dll Crypto API32 Microsoft Corporation 5.131.2600.5512ctype.nls DnsApi.dll DNS Client API DLL Microsoft Corporation 5.1.2600.5625dot3api.dll 802.3 Autoconfiguration API Microsoft Corporation 5.1.2600.5512dot3dlg.dll 802.3 UI Helper Microsoft Corporation 5.1.2600.5512eappcfg.dll Eap Peer Config Microsoft Corporation 5.1.2600.5512eappprxy.dll Microsoft EAPHost Peer Client DLL Microsoft Corporation 5.1.2600.5512GDI32.dll GDI Client DLL Microsoft Corporation 5.1.2600.5698hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.1.2600.5512Iphlpapi.dll IP Helper API Microsoft Corporation 5.1.2600.5512kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.1.2600.5781locale.nls MPRAPI.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.1.2600.5512MSASN1.dll ASN.1 Runtime APIs Microsoft Corporation 5.1.2600.5875MSVCP60.dll Microsoft (R) C++ Runtime Library Microsoft Corporation 6.2.3104.0msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.2600.5512mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.1.2600.5625netapi32.dll Net Win32 API DLL Microsoft Corporation 5.1.2600.5694netshell.dll Network Connections Shell Microsoft Corporation 5.1.2600.5512ntdll.dll NT Layer DLL Microsoft Corporation 5.1.2600.5755ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.1.2600.5512oleaut32.dll Microsoft Corporation 5.1.2600.5512OneX.DLL IEEE 802.1X supplicant library Microsoft Corporation 5.1.2600.5512rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.1.2600.5512RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.1.2600.5795rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 5.1.2600.5507rtutils.dll Routing Utilities Microsoft Corporation 5.1.2600.5512SAMLIB.dll SAM Library DLL Microsoft Corporation 5.1.2600.5512Secur32.dll Security Support Provider Interface Microsoft Corporation 5.1.2600.5834SETUPAPI.dll Windows Setup API Microsoft Corporation 5.1.2600.5512SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.0.2900.5622shfolder.dll Shell Folder Service Microsoft Corporation 6.0.2900.5512SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.2900.5912sortkey.nls sorttbls.nls unicode.nls USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.1.2600.5512USERENV.dll Userenv Microsoft Corporation 5.1.2600.5512uTorrent.exe µTorrent BitTorrent, Inc. 2.0.2.20165uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.2900.5512VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.1.2600.5512WINSTA.dll Winstation Library Microsoft Corporation 5.1.2600.5512WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.1.2600.5512WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.1.2600.5512WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.1.2600.5512wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.1.2600.5512WTSAPI32.dll Windows Terminal Server SDK APIs Microsoft Corporation 5.1.2600.5512xpsp2res.dll Service Pack 2 Messages Microsoft Corporation 5.1.2600.5512I've used Avira AntiVir and ZoneAlarm Personal Firewall as long as uTorrent itself with no problems, they haven't had any major updates recently and neither have my other (graphics, chipset, etc) drivers. If there's any other logs or information you'd find useful, please tell and I'll post them here. Otherwise, any ideas what I could try next..? Thanks![edit] uTorrent.exe CPU usage is a bit higher than usual in the logs because I launched it just for the log captures and it started checking previous downloads that had not finished. [/edit]
moogly Posted June 25, 2010 Report Posted June 25, 2010 Did you try with ZA uninstalled? (enable Win firewall during the test)ZA is very buggy with p2p clients.
vee Posted June 25, 2010 Author Report Posted June 25, 2010 Completely uninstalled or just shut down for a while? I'm not too keen on uninstalling core applications, as I said ZA has worked with uTorrent without a glitch for ages now.
DreadWingKnight Posted June 25, 2010 Report Posted June 25, 2010 Completely uninstalled, since it doesn't actually listen when you tell it to shut down otherwise.
vee Posted June 27, 2010 Author Report Posted June 27, 2010 Uninstalling ZA seemed to do trick so far... Rolling back and re-installing ZA v8.x now, see if that would co-operate with uTorrent nicely. Sincerely hope so, ZA has been a perfect firewall solution for me until now :|
moogly Posted June 27, 2010 Report Posted June 27, 2010 You can use AVG or Comodo (recommended).ZA is clearly outdated and very buggy on Vista and especially Win 7.
vee Posted June 27, 2010 Author Report Posted June 27, 2010 I'm using XP SP3 Anyway, ZA version 8.0.298.0 (last v8 before v9.x came) works perfect again. Looking at ZA version updates' timestamps at FileHippo.com, ZA 9.1 turned into 9.2 and its subversions May 19th onward, which would match the time I started having crashes.I'll test with 9.1 later on when I'm 100% sure I don't get lock-ups with this version, but all in all ZA was to blame as it turned out. I can't recall ZA asking about any updates for itself, hopefully it doesn't do so completely on its own.
Switeck Posted June 29, 2010 Report Posted June 29, 2010 Zone Alarm in the past has done "phone home" stuff silently....And had an update or 2 that breaks windows to the point it won't reboot normally.
Jazzif Posted June 30, 2010 Report Posted June 30, 2010 I have had this same issue and I also have ZA installed on my computer. Im gonna throw it away and pick something else up...ive looked forever for a solution to this annoying problem so its good to see that some forums out there actually help
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