"Error: Access Denied" message...

[UnDeadChicken]

When I try to download a torrent, I'm getting an "Error: Access Denied" message.

After looking around, I've found out that this happens when a program other than uTorrent wants access to the files and this conflict provides the error.

However, I have no idea how to isolate exactly which program is doing this and thus I can't remove it. Any ideas on how?

[paintball9]

Its probably in regards to permissions for the spot you're trying to download the files to. Possibly an external hd or a folder somewhere. If you're using a mac then make sure the hd is not formatted as ntfs (it will be read only if it is)

[UnDeadChicken]

I've heard that as well; people changed where the directory for their downloads is and having success.

On a Dell laptop running Window's Vista btw. I've tried changing the directory to my desktop and numerous other places and am not having any success.

[paintball9]

Try running uTorrent as administrator (right click and second option down)

[UnDeadChicken]

Done that, not working still.

[paintball9]

Admins and Devs? Any ideas?

[moogly]

Are you running as admin on your computer or as limited user?

[UnDeadChicken]

Running as the only user on my laptop (so as admin).

[DreadWingKnight]

If you're running on vista or 7, running as the only user on the machine is NOT the same as running as admin.

Verify the security properties on the individual files and folders where you're saving to that are giving you this error. Your user name MUST have full control to prevent this error.

[UnDeadChicken]

Sorry if I was ambiguous there. I can confirm that I'm admin.

As I said, I think it's a matter of isolating which program/s are interfering with uTorrent. I remember there was a thread with a problem like mine that the posters were able to (going from a log OP provider) deduce the likely programs that he needed to remove. I'm trying to find it atm but does this ring any bells for anyone?

EDIT:

OK I've just managed to find it. Using hijackthis, here is the log it provided:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 11:24:23 PM, on 18/07/2010

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v8.00 (8.00.6001.18928)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

c:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe

C:\Program Files\IDT\WDM\sttray.exe

C:\Windows\System32\rundll32.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\Internet Explorer\wcu.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Users\Christopher\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Users\Christopher\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Christopher\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Christopher\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Christopher\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Christopher\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Program Files\IrfanView\i_view32.exe

C:\Program Files\IrfanView\i_view32.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.jp.msn.com/USCON/19

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.jp.msn.com/USCON/19

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.jp.msn.com/USCON/19

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: (no name) - {16CDE0AA-8522-4353-BB65-A0D738912AFA} - C:\PROGRA~1\INTERN~1\vvz.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Winamp Toolbar Loader - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll (file missing)

O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll (file missing)

O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

O4 - HKLM\..\Run: [updReg] C:\Windows\UpdReg.EXE

O4 - HKLM\..\Run: [RunDLLEntry] C:\Windows\system32\RunDLL32.exe C:\Windows\system32\AmbRunE.dll,RunDLLEntry

O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE

O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

O4 - HKLM\..\Run: [sysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe

O4 - HKLM\..\Run: [rqrpnosys] rundll32.exe "tutusr.dll",DllRegisterServer

O4 - HKLM\..\Run: [fccaabdrv] rundll32.exe "fcyyyv.dll",s

O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter

O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"

O4 - HKLM\..\Run: [LogMeIn Hamachi Ui] "C:\Program Files\LogMeIn Hamachi\hamachi-2-ui.exe" --auto-start

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKCU\..\Run: [nnonoosys] rundll32.exe "tutusr.dll",DllRegisterServer

O4 - HKCU\..\Run: [windrvswld] C:\Users\Christopher\AppData\Roaming\windrvswld\windrvswld.exe

O4 - HKCU\..\Run: [qopmnodrv] rundll32.exe "fcyyyv.dll",s

O4 - HKCU\..\Run: [Google Update] "C:\Users\Christopher\AppData\Local\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\RunOnce: [shockwave Updater] C:\Windows\System32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1100465 -"Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.55 Safari/533.4" -"http://www.fisica.uniud.it/~deangeli/applets/Multimedia/ExplrSci/dswmedia/range.htm"

O4 - HKCU\..\Policies\Explorer\Run: [WinIEobject] C:\Program Files\Internet Explorer\wcu.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [rqomljdrv] rundll32.exe "fcyyyv.dll",s (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [rqomljdrv] rundll32.exe "fcyyyv.dll",s (User 'Default user')

O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\ObjectDock.exe

O8 - Extra context menu item: &Winamp Search - C:\ProgramData\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL

O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll

O23 - Service: McAfee Application Installer Cleanup (0127161279455119) (0127161279455119mcinstcleanup) - McAfee, Inc. - C:\Windows\TEMP\012716~1.EXE

O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\aestsrv.exe

O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\AL6Licensing.exe

O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe

O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe

O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: LogMeIn Hamachi 2.0 Tunneling Engine (Hamachi2Svc) - LogMeIn Inc. - C:\Program Files\LogMeIn Hamachi\hamachi-2.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\Windows\System32\LEXBCES.EXE

O23 - Service: lxde_device - - C:\Windows\system32\lxdecoms.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe

O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe

O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe

O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\STacSV.exe

O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

--

End of file - 12410 bytes

I'd also just thought that I'm using the most recent version of uTorrent (2.0.2 or whatever).

[paintball9]

Well your first problem is that you have both mcaffe and norton installed. Both are pretty bad at what they do, and combined they can do a lot of damage especially in the permissions area. Definitely get rid of one, I suggest both. and get something that you can actually use without running into problems ever 2 minutes.

[UnDeadChicken]

Hmm I didn't even realize that I had Norton and I didn't think that Macafee was bad security software to have. I'm very happy with paying to keep my laptop secure so what software would you recommend? Would something as easy as AVG be good?

Secondly, I have Macafee (don't know about Norton) on my computer with pretty much the same restrictions and in the same since I've had my laptop (easily a few years minimum) so I don't know if that could be it (been using uTorrent for ages as well). I'll try removing Norton and see how I go though.

[GTHK]

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039 I don't see any Norton at first glance, but it has been known to leave left overs so use this.

[paintball9]

Nm, I thought it was, should have looked closer you were right, I saw the synaptic (touchpad) and thought I saw symantec.

As far as mcafee goes, i've never liked it but I can't guarantee its what is causing the problems. Personally I would say avg is better but I think in this case is more down to your opinion. I'd at least try disabling it for a bit and see if the problem goes away.

[UnDeadChicken]

OK an update on it so far. I have just completely disabled Macafee - all parts of it shutdown. At the moment, I am still having half of the problem.

I should also mention that whenever I close uTorrent, I am getting a pop-up box that states "Unable to save the resume file, or the disk is full. Another program might have the file open or the disk is full" then goes on to say retry/cancel/etc. When I re-open uTorrent (after getting the message) it is in exactly the same state as before. What I mean by this is that if I had, for example, removed torrents in uTorrent before I closed it - when I re-opened it those torrents would still be there. This is the same for everything, settings included. It is even saying that my downloads are staying at a certain %value/downloaded value (after I re-open it) when I have managed to download a little bit and there should be a clear change in these values (this sometimes happens; I manage to get the download going for a little bit before I get the error message).

On the plus-side I have been running a torrent for about 15mins and so far I am not getting an issue (longer than I have managed before). That said, I am still getting this pop-up box when I close uTorrent and thus the downloading is rendered useless.

I really don't think it could be Macafee but I am extremely confused as to what it could actually be as I have done all of the things suggested so far and there doesn't seem like a lot else to do.

Does anyone have anything else I can try/something I might have missed (might have been staring me right in the face). I appreciate all of your help!

[DreadWingKnight]

I have just completely disabled Macafee - all parts of it shutdown.

McAfee is one of those "Doesn't shut down until uninstalled" internet security software packages.

[UnDeadChicken]

Hmm I really don't want to have to reinstall it but meh - shouldn't be too much work. I really can't believe that it is Mcafee though - it's been in a similar state since when I got my computer and I've downloaded tonnes since then.

Can anyone else see anything on that log list that might be doing something funny?

Also I thought it might be interesting to note: I tried D/Ling BitTorrent to see how things went. Installed and loaded up a few torrents and hey presto, they worked like a charm. I really don't want to have to go to BitTorrent (I prefer uTorrent for a few reasons) and I have some very large near complete files that have taken AGES to D/L in uTorrent but at this stage that might be one of the most likely options.

[DreadWingKnight]

If you're running on vista or 7, running as the only user on the machine is NOT the same as running as admin.

Verify the security properties on the individual files and folders where you're saving to that are giving you this error. Your user name MUST have full control to prevent this error.

You haven't addressed the second part of this, which is what I think you're having as your problem.

[UnDeadChicken]

Ah very sorry about that - thought I did say that I had done so earlier. I have checked the folder and I have full control. I have even created a few new folders and tried to download to them. It works for a while but then I start getting errors (so all in all, not much of a change).

I really am stumped :S

[paintball9]

I'm wondering if an indexer could be to blame. It should be giving a file in use error but maybe the application or whatever it is that is scanning the files is instead putting a locked flag as opposed to an in use flag.

Nero back it up or winamp toolbar search possibly? Does mcaffee have any indexing aspect to it to cut down on required real time scans, it could also still be to blame if you havn't uninstalled it yet.