Crashes w/ "Some software on your computer prevents utorrent..."

[petronius]

Utorrent version 2.0.3 freezes up with the error "Some software on your computer prevents utorrent from working properly. This is possibly caused by the following DLLs". Of course, the DLLs are not listed (putting that list in there might help the user...just saying)

The amount of time I get out of utorrent before it crashes varies but it is usually about 30min-2hrs of DL/UL.

I have already read this thread:

http://www.utorrent.com/forum/viewtopic.php?pid=504548

I do have an Nvidia network adapter but I did not install nvidia's NAM, nvappfilter.dll is not present on my system, and further, I have the NIC disabled because I am using a Netopia wireless adapter to connect to my 2Wire router. So that is a non-issue unless someone can prove otherwise.

I had absolutely no problems whatsoever on version 1.7 but my PC crashed and a reinstall forced me into the new version. Ever since 2.0.2 I have had this problem. I am on version 2.0.3 now thinking it would fix the problem but it hasn't. It happens *every single time* and I have been unable to determine what is crashing it. I would throw a sniffer on here and watch but seasoned network people know that trying to sift through millions of torrent packets is a total nightmare and pretty much pointless.

So, having exhausted all my resources on this issue, I'm posting here.

Pertinent Sys 411:

OS Name: Microsoft Windows XP Professional

Version: 5.1.2600 Service Pack 3, v.5938 Build 2600

System Type: X86-based PC

Processor: x86 Family 15 Model 75 Stepping 2 AuthenticAMD ~2210 Mhz

BIOS Version/Date: Phoenix Technologies, LTD ASUS M2N-E ACPI BIOS Revision 1202, 10/29/2007

SMBIOS Version: 2.4

Hardware Abstraction Layer: Version = "5.1.2600.3300 (xpsp.080125-2028)"

Total Physical Memory: 2,048.00 MB

Available Physical Memory: 838.60 MB

Total Virtual Memory: 2.00 GB

Available Virtual Memory: 1.95 GB

Page File Space: 3.85 GB

HijackThis Logfile:

Logfile of HijackThis v1.99.1

Scan saved at 11:14:46 AM, on 8/23/2010

Platform: Windows XP SP3, v.5938 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Creative\Shared Files\CTAudSvc.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\PROGRA~1\SYMANT~1\VPTray.exe

C:\Program Files\CE\nmSvc.exe

C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe

C:\Program Files\D-Tools\daemon.exe

C:\Program Files\CE\nmFlt.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\WINDOWS\system32\CTHELPER.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Creative\Shared Files\CTSched.exe

C:\Program Files\Windows Media Player\WMPNSCFG.exe

C:\WINDOWS\system32\authServer.exe

C:\Program Files\Symantec AntiVirus\DefWatch.exe

C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Symantec AntiVirus\Rtvscan.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Program Files\Windows Media Player\wmplayer.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\WINDOWS\system32\notepad.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\WINDOWS\system32\mspaint.exe

C:\WINDOWS\system32\svchost.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\WINDOWS\system32\rundll32.exe

E:\Backup of C and profiles\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe

O4 - HKLM\..\Run: [NMSVC] C:\Program Files\CE\nmSvc.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [MaxMenuMgr] "C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"

O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033

O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /installquiet

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE

O4 - HKLM\..\Run: [userFaultCheck] %systemroot%\system32\dumprep 0 -u

O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Johnny\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [CreativeTaskScheduler] "C:\Program Files\Creative\Shared Files\CTSched.exe" /logon

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\nmnsp.dll

O10 - Broken Internet access because of LSP provider 'cespy.dll' missing

O11 - Options group: [iNTERNATIONAL] International

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/softwareupdate/su2/ocx/15112/CTPID.cab

O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)

O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll

O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll

O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Auth Service - Unknown owner - C:\WINDOWS\system32\authServer.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe

O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe

O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe

O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

As I said earlier, I didn't have a problem with older versions and I had all the same software running, including Symantec.

Any insight is greatly appreciated.

[DreadWingKnight]

Cleaning up the remnants of spyware on your system would be a good start.

O10 - Unknown file in Winsock LSP: c:\windows\system32\nmnsp.dll

O10 - Broken Internet access because of LSP provider 'cespy.dll' missing

[petronius]

Those 2 dlls are part of the Covenant Eyes internet monitoring software that I have been using for 6 years now. They are not "remnants of spyware" and have never interfered with utorrent or any other torrent client. Next.

[Firon]

Give it a shot. Try removing Covenant Eyes.

[paintball9]

Well I'm not too sure that will help much seeing as it's a broken install anyways. I'd put my money on norton being the cause.

Covenant eye's is a type of logging firewall, works kind of like a local VPN running all traffic through it and choosing accordingly what gets through. As far as I've seen uTorrent does not require a steady internet connection to run, (eg disconnecting doesn't cause utorrent to crash) it's just useless. That's what would lead me to focus on Norton instead.

[petronius]

Covenant Eyes is not a "type of logging firewall", because it does not behave like a firewall at all. It just watches the traffic and logs it, that's it.

I've disabled both CE and Norton but the problem persists, so I really think there is a bug somewhere. I have no problems with other torrent clients.

[DreadWingKnight]

Disabled or uninstalled?

[petronius]

I disabled them. They are not in memory anywhere so they can't interfere with another process.

[DreadWingKnight]

Considering how deep norton hooks, I don't believe it to be not interfering until it is COMPLETELY uninstalled.

[Firon]

I hadn't actually heard of Norton causing crashes, so it's much more likely that it's Covenant Eyes.

[petronius]

@Dreadwingknight, understand that I have been using utorrent + NAV for 5 years now without a hitch. The *only* new development in my setup is the newer version of utorrent (as I stated earlier). I'm not going to just pin this on Norton because it is installed.

@Firon, I uninstalled CE and utorrent is still crashing. I'll try another reinstall of utorrent and go from there.

[paintball9]

Updates of utorrent usually require that NEW firewall/safe application av rules be created. The rules sometimes differentiate between individual versions of a program. Delete any exceptions you may have created for a previous version and re-create them.

[petronius]

How can I make this clear enough?

I - d o - n o t - h a v e - f i r e w a l l - s o f t w a r e - i n s t a l l e d - o n - m y - P C.

lol.you.are.killing.me.

I run covenant eyes which *does not* control traffic, it just records everything coming through port 80 (http). I can have it completely turned off and still run utorrent. My firewall is the same hardware firewall I've had for 6 years now and it is not blocking torrent traffic or I wouldn't even be able to start a DL/seed. I run Norton Antivirus for virus protection only. I have it completely disabled just for the sake of appeasing the Norton naysayers and I still have the crash problem.

So it is something else. When I figure it out (if I bother), I will post it here.

[GTHK]

Disabled doesn't remove potentially harmful hooks.

[petronius]

@GTHK: Such as?

BTW - I would hardly classify an application that keeps my PC from getting infected with a virus as "harmful".

[GTHK]

Hahaha, Nortons poor performance and detection rates plus random breakage really do you wonders.

[petronius]

@GTHK: Instead of just lambasting Norton, maybe you can provide me with some of these "potentially harmful hooks" that are allegedly interfering with utorrent? I'll understand if you can't.

[paintball9]

Updates of utorrent usually require that NEW firewall/safe application av rules be created. The rules sometimes differentiate between individual versions of a program. Delete any exceptions you may have created for a previous version and re-create them.

Read that again, I specifically mentioned Safe application settings in ANTI-VIRUS eg Norton.

Both are capable of doing that.

And I don't believe there is any way to specify which parts of norton affect. The whole idea is that it's impossible for a program to remove them, implying you as well.

[petronius]

@paintball9: I'm not running Norton Systemworks or some other Norton package. I'm running an unmanaged, corporate edition client that is configured to perform antivirus only. I even have the tamper protection turned off.

I guess I'll have to turn on my sniffer after all and spend a couple hours filtering.

[GTHK]

In the time you've wasted on this thread on problems that have been solved many times over in similarly requested manners by many members you could have used the tool in my link to test without Norton installed and determined if it was a problem or not and moved on to the next item.

[petronius]

@GTHK - You're right, I've definitely wasted some time here. In the meantime, take a look at that link in your signature and make a note of the absence of corporate products on there. Such as the Symantec Endpoint Protection client that I have been running from the outset.

[jzsfreak]

Hey petronius, I'm also running Covenant eyes (CE) and I'm having the same issues with uTorrent. Any luck with this?

Thanks!

[brownbear]

I have the same issue with uTorrent 2.2.1 (No Covenant Eyes though). I do have Symantec AV Corporate 10.1.0.394 (2006) and have never had a problem with previous versions of uTorrent. Does the 2006 uninstall tool in your signature work on my version of Symantec? Also, what free AV software do you recommend running if this ends up being my problem? TIA.

[brownbear]

Forgot my Log...

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 6:12:12 PM, on 7/16/2011

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

C:\WINDOWS\system32\brsvc01a.exe

C:\WINDOWS\system32\brss01a.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Winamp\winampa.exe

C:\PROGRA~1\SYMANT~1\VPTray.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe

C:\WINDOWS\system32\hkcmd.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\WINDOWS\system32\DeltTray.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Logitech\SetPoint\SetPoint.exe

C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMStatus.exe

C:\Program Files\Symantec AntiVirus\DefWatch.exe

C:\Program Files\Windows Desktop Search\WindowsSearch.exe

C:\Program Files\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe

C:\Program Files\WinZip\WZQKPICK.EXE

c:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe

C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE

c:\WINDOWS\system32\IoctlSvc.exe

C:\Program Files\Symantec AntiVirus\Rtvscan.exe

C:\WINDOWS\System32\ups.exe

C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe

C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDFME\WDFME.exe

C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSC.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\PROGRA~1\MICROS~2\Office12\OUTLOOK.EXE

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\msiexec.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.verizon.net/central/appmanager/portal/vzcentral#Scene_1

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)

O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"

O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [NeroFilterCheck] c:\Program Files\Common Files\Nero\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [MediaFace Integration] C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe

O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [DeltTray] DeltTray.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe" /MINIMIZED

O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe

O4 - Global Startup: WDDMStatus.lnk = C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMStatus.exe

O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe

O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {2FF8D282-F78A-4A33-ABC2-49E72A341482} (SFImageUpload1_10.ImageUpload) - http://riteaid.storefront.com/images/global/activex/SFImageUpload1_10.CAB

O16 - DPF: {C7DEDA04-2FFF-4B81-AE66-0A0E0EF4AD2F} (Image Uploader Control) - http://colortech.lifepics.com/net/Uploader/LPUploader57.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{E33EAF0B-65B4-4774-B023-1F9965CB4269}: NameServer = 192.168.1.1,68.237.161.12

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe

O23 - Service: IHA_MessageCenter - Unknown owner - C:\Program Files\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe

O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - c:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe

O23 - Service: NMIndexingService - Nero AG - c:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe

O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - c:\WINDOWS\system32\IoctlSvc.exe

O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

O23 - Service: WDDMService - WDC - C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe

O23 - Service: WD File Management Engine (WDFME) - Unknown owner - C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDFME\WDFME.exe

O23 - Service: WD File Management Shadow Engine (WDSC) - Unknown owner - C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSC.exe

--

End of file - 9575 bytes

[mytinytown]

I know it has been a log time since the last reply, but I wanted to add.

I use Covenant Eyes Version: 4.5.1.2095 too. But, I also have the free Comcast version of Norton Business Suite Version: 6.2.1.5. I have the same DLL issue here too. I looked at incompatible software and nothing I have is on there. Not sure how to code the logs either. I am pretty good with computers, so simple instructions would be great, if a log is needed.

I'll add I am using Windows XP Pro with Service pack 3.