PC freezes using Utorrent

cassiopee · October 18, 2010

Hi,

I have this brand new desktop working under Windows XP which freezes after a few minutes everytime I use Utorrent.

What happens is that it freezes for a few seconds (no use of mouse, keyboard, etc) then unfreezes for a few seconds, then freezes again, then unfreezes again, etc until I restart it.

Meanwhile no downloading is possible not even of a web page.

The problem must come from the computer as utorrent works fine on my less powerful netbook, but the fellow who built it (I know it was stupid not to buy a brand!) swears there's nothing wrong with the machine.

I must say this problem occurs only while downloading.

Here's the configuration :

------------------

System Information

------------------

Time of this report: 10/18/2010, 20:01:51

Machine name: DELTEC-2BDFA1A2

Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)

Language: English (Regional Setting: French)

System Manufacturer: BIOSTAR Group

System Model: G31-M7 TE

BIOS: Default System BIOS

Processor: Intel® Celeron® CPU E3300 @ 2.50GHz (2 CPUs)

Memory: 2038MB RAM

Page File: 484MB used, 3446MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.5512 32bit Unicode

A friend tells me it might just be a setting issue.

I am not good with technical stuff, but I'll manage to find more info if you need them.

I do hope you can help me.

Many thanks.

DreadWingKnight · October 18, 2010

http://forum.utorrent.com/viewtopic.php?id=29748

cassiopee · October 18, 2010

OK.

Hijackthis :

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 23:56:50, on 18/10/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Alwil Software\Avast5\AvastSvc.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Norton AntiVirus\Engine\17.8.0.5\ccSvcHst.exe

C:\WINDOWS\system32\slserv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\igfxtray.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Alwil Software\Avast5\avastUI.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Documents and Settings\All Users\Application Data\Norton\NUA.exe

C:\Program Files\WinZip\WZQKPICK.EXE

C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe

C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

C:\Program Files\Norton AntiVirus\Engine\17.8.0.5\ccSvcHst.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\Program Files\Common Files\Java\Java Update\jucheck.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\17.8.0.5\IPSBHO.DLL

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui

O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [bgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\new\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [NortonUpdateAgent] C:\Documents and Settings\All Users\Application Data\Norton\NUA.exe

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL

O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe

O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe

O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\17.8.0.5\ccSvcHst.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe

--

End of file - 9538 bytes

Procexp :

Process PID CPU Private Bytes Working Set Description Company Name

System Idle Process 0 99.23 0 K 28 K

Interrupts n/a 0 K 0 K Hardware Interrupts

DPCs n/a 0 K 0 K Deferred Procedure Calls

System 4 0 K 256 K

smss.exe 760 172 K 416 K Windows NT Session Manager Microsoft Corporation

csrss.exe 832 1 676 K 4 048 K Client Server Runtime Process Microsoft Corporation

winlogon.exe 856 6 516 K 2 536 K Windows NT Logon Application Microsoft Corporation

services.exe 900 0.77 1 744 K 3 572 K Services and Controller app Microsoft Corporation

svchost.exe 1076 3 220 K 5 352 K Generic Host Process for Win32 Services Microsoft Corporation

igfxsrvc.exe 828 1 016 K 3 268 K igfxsrvc Module Intel Corporation

NMIndexStoreSvr.exe 3932 9 856 K 13 452 K Nero Home Nero AG

wmiprvse.exe 2864 1 800 K 5 124 K WMI Microsoft Corporation

svchost.exe 1144 1 932 K 4 528 K Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1184 16 484 K 24 324 K Generic Host Process for Win32 Services Microsoft Corporation

wuauclt.exe 2396 2 244 K 4 184 K Windows Update Microsoft Corporation

svchost.exe 1236 1 392 K 3 764 K Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1332 1 508 K 3 984 K Generic Host Process for Win32 Services Microsoft Corporation

AvastSvc.exe 1592 8 768 K 18 116 K avast! Service AVAST Software

spoolsv.exe 1876 3 804 K 6 176 K Spooler SubSystem App Microsoft Corporation

svchost.exe 1952 1 360 K 3 880 K Generic Host Process for Win32 Services Microsoft Corporation

AppleMobileDeviceService.exe 1984 2 012 K 3 388 K Apple Mobile Device Service Apple Inc.

jqs.exe 128 2 036 K 1 404 K Java Quick Starter Service Sun Microsystems, Inc.

LSSrvc.exe 188 688 K 2 580 K Hewlett-Packard Company

ccsvchst.exe 248 18 688 K 14 100 K Symantec Service Framework Symantec Corporation

ccsvchst.exe 2388 17 376 K 5 900 K Symantec Service Framework Symantec Corporation

slserv.exe 456 300 K 1 028 K User-Level Modem Service

wdfmgr.exe 604 1 532 K 1 860 K Windows User Mode Driver Manager Microsoft Corporation

alg.exe 2872 1 220 K 3 736 K Application Layer Gateway Service Microsoft Corporation

iPodService.exe 1552 2 432 K 4 052 K iPodService Module (32-bit) Apple Inc.

NMIndexingService.exe 2280 3 120 K 6 532 K Nero Home Nero AG

lsass.exe 912 3 904 K 1 564 K LSA Shell (Export Version) Microsoft Corporation

explorer.exe 1204 19 892 K 31 872 K Windows Explorer Microsoft Corporation

igfxtray.exe 664 964 K 3 656 K igfxTray Module Intel Corporation

hkcmd.exe 1040 956 K 3 660 K hkcmd Module Intel Corporation

igfxpers.exe 1304 712 K 3 044 K persistence Module Intel Corporation

RTHDCPL.EXE 2128 27 320 K 23 276 K Realtek HD Audio Control Panel Realtek Semiconductor Corp.

GrooveMonitor.exe 2532 2 140 K 6 744 K GrooveMonitor Utility Microsoft Corporation

jusched.exe 2856 2 144 K 6 788 K Java Update Scheduler Sun Microsystems, Inc.

jucheck.exe 3612 2 580 K 6 248 K Java Update Checker Sun Microsystems, Inc.

iTunesHelper.exe 2952 9 584 K 14 600 K iTunesHelper Apple Inc.

AvastUI.exe 3176 4 120 K 2 100 K avast! Antivirus AVAST Software

ctfmon.exe 3256 912 K 3 396 K CTF Loader Microsoft Corporation

NMBgMonitor.exe 3380 2 812 K 6 776 K Nero Home Nero AG

GoogleToolbarNotifier.exe 3440 3 108 K 1 660 K GoogleToolbarNotifier Google Inc.

msmsgs.exe 3476 1 444 K 2 092 K Windows Messenger Microsoft Corporation

NUA.exe 3572 6 316 K 12 324 K Norton Update Agent Symantec Corporation

WZQKPICK.EXE 3928 696 K 3 260 K WinZip Executable WinZip Computing, S.L.

ONENOTEM.EXE 4008 696 K 396 K Microsoft Office OneNote Quick Launcher Microsoft Corporation

firefox.exe 3708 64 380 K 82 184 K Firefox Mozilla Corporation

procexp.exe 784 10 284 K 16 464 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

notepad.exe 592 1 064 K 3 724 K Notepad Microsoft Corporation

I couldn't find any .dmp file in utorrent.

I hope it's ok.

Many thanks.

DreadWingKnight · October 19, 2010

two antivirus running at once screams problems to me. uninstall one.

cassiopee · October 19, 2010

I just did but the problem doesn't come from there.

I installed Avast only in order to disable Norton and see if it helped. It doesn't.

DreadWingKnight · October 19, 2010

You can't disable norton by installing something else, and you MUST uninstall it to disable it.

cassiopee · October 19, 2010

Done. Norton is uninstalled (I used the removal tool). What now?

The problem was occuring long before I installed Avast on top of Norton.

DreadWingKnight · October 19, 2010

But while you still had norton installed?

cassiopee · October 19, 2010

Yes. Norton was pre-installed on my computer. Do you need another hijackthis log?

DreadWingKnight · October 19, 2010

As well as if the problem persists after uninstalling it, yes.

cassiopee · October 19, 2010

Yes, the problem persists even now with Avast and without Norton.

cassiopee · October 19, 2010

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 18:47:48, on 19/10/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Alwil Software\Avast5\AvastSvc.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\igfxtray.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Alwil Software\Avast5\avastUI.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe

C:\Program Files\WinZip\WZQKPICK.EXE

C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\WINDOWS\system32\slserv.exe

C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Common Files\Java\Java Update\jucheck.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\Program Files\uTorrent\uTorrent.exe