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Computer Freezes when downloading


Mickk

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Ok, right off the top I will say that I'm pretty sure it's NOT uTorrent causing the problem....but it is mostly when uTorrent is running that the problem manifests, so here goes nothing.

The problem: my computer will freeze while uTorrent is running -or- it may freeze during any downloading procedure.

It has frozen during game updates for instance.

It has also frozen while uploading via uTorrent, which is generally much slower than downloading, so I don't *think* it's a speed issue.

I have recently replaced the RAM (2 x 2GB), so that has a fair chance of not being the problem.

I also run ZoneAlarm Internet Security Suite and connect to the Internet via a Billion Router (BiPAC 7300RA) with internal firewall.

PSU is a Cooler Master 550 watt. (comes as standard with Centurion5 II case)

Computer Specs: (as given by Piriform "Speccy")

Operating System

MS Windows XP Home 32-bit SP3

CPU

Intel Core i5 750 @ 2.67GHz 39 °C

Lynnfield 45nm Technology

RAM

4.0GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)

Motherboard

Gigabyte Technology Co., Ltd. P55A-UD4 (Socket 1156)

Graphics

ATI Radeon HD 5700 Series

Hard Drives

977GB SAMSUNG SAMSUNG HD103SJ (SATA) 29 °C

977GB Western Digital WDC WD10EARS-00Y5B1 (SATA) 29 °C

488GB Western Digital WDC WD5000AADS-00S9B0 (SATA) 31 °C

Optical Drives

BENQ DVD DC DW240S

Hijack This data;

Logfile of HijackThis v1.99.1

Scan saved at 11:17:40 PM, on 11/26/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Java\jre6\bin\jqs.exe

D:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

C:\Program Files\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe

C:\Program Files\Razer\DeathAdder\razerhid.exe

D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

D:\Program Files\Ray Adams\ATI Tray Tools\atitray.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Razer\DeathAdder\razertra.exe

D:\Program Files\AnalogX\MaxMem\maxmem.exe

C:\Program Files\Razer\DeathAdder\razerofa.exe

D:\Program Files\Zone Labs\ZoneAlarm\MailFrontier\mantispm.exe

D:\Program Files\Speccy\Speccy.exe

C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.iinet.net.au/customers/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"

O4 - HKLM\..\Run: [DeathAdder] C:\Program Files\Razer\DeathAdder\razerhid.exe

O4 - HKLM\..\Run: [ZoneAlarm Client] "D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKCU\..\Run: [AlcoholAutomount] "D:\Program Files\Alcohol Soft\Alcohol 120\AxAutoMntSrv.exe" -automount

O4 - HKCU\..\Run: [AtiTrayTools] "D:\Program Files\Ray Adams\ATI Tray Tools\atitray.exe"

O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"

O4 - Startup: MaxMem.lnk = D:\Program Files\AnalogX\MaxMem\maxmem.exe

O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O11 - Options group: [iNTERNATIONAL] International

O16 - DPF: {0D6709DD-4ED8-40CA-B459-2757AEEF7BEE} (Dldrv2 Control) - http://download.gigabyte.com.tw/object/Dldrv.ocx

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1271241988625

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1271242067640

O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize3/pcpitstop2.dll

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)

O23 - Service: StarWind AE Service (StarWindServiceAE) - StarWind Software - D:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe

O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

and finally Process Explorer Data;

Process PID CPU Private Bytes Working Set Description Company Name

DPCs n/a 0 K 0 K Deferred Procedure Calls

Interrupts n/a 0 K 0 K Hardware Interrupts

System Idle Process 0 96.27 0 K 28 K

System 4 0 K 256 K

plugin-container.exe 188 14,120 K 17,848 K Plugin Container for Firefox Mozilla Corporation

StarWindServiceAE.exe 252 1,328 K 3,844 K StarWind iSCSI Target (Alcohol Edition) StarWind Software

wmiprvse.exe 396 3,408 K 6,768 K WMI Microsoft Corporation

spoolsv.exe 584 3,360 K 5,104 K Spooler SubSystem App Microsoft Corporation

smss.exe 720 172 K 416 K Windows NT Session Manager Microsoft Corporation

svchost.exe 736 2,532 K 4,432 K Generic Host Process for Win32 Services Microsoft Corporation

ULCDRSvr.exe 752 244 K 964 K ULCDRSvr Ulead Systems, Inc.

csrss.exe 772 1,652 K 4,048 K Client Server Runtime Process Microsoft Corporation

winlogon.exe 816 6,672 K 4,000 K Windows NT Logon Application Microsoft Corporation

services.exe 860 0.37 1,892 K 4,796 K Services and Controller app Microsoft Corporation

lsass.exe 872 3,992 K 1,848 K LSA Shell (Export Version) Microsoft Corporation

ati2evxx.exe 1044 2,064 K 3,508 K ATI External Event Utility EXE Module ATI Technologies Inc.

svchost.exe 1064 3,160 K 5,056 K Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1140 1,924 K 4,448 K Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1236 14,136 K 24,588 K Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1392 1,496 K 3,788 K Generic Host Process for Win32 Services Microsoft Corporation

wmiprvse.exe 1460 2,056 K 5,156 K WMI Microsoft Corporation

svchost.exe 1468 1,236 K 3,136 K Generic Host Process for Win32 Services Microsoft Corporation

vsmon.exe 1516 1.87 102,036 K 18,760 K TrueVector Service Check Point Software Technologies LTD

ati2evxx.exe 1592 2,744 K 5,168 K ATI External Event Utility EXE Module ATI Technologies Inc.

jqs.exe 1668 2,172 K 1,404 K Java Quick Starter Service Sun Microsystems, Inc.

svchost.exe 1764 1,456 K 3,900 K Generic Host Process for Win32 Services Microsoft Corporation

explorer.exe 1824 39,788 K 48,972 K Windows Explorer Microsoft Corporation

procexp.exe 2008 0.75 10,892 K 15,796 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

uTorrent.exe 2172 5,964 K 10,900 K µTorrent BitTorrent, Inc.

alg.exe 2196 1,320 K 3,760 K Application Layer Gateway Service Microsoft Corporation

msimn.exe 2492 76,992 K 3,052 K Outlook Express Microsoft Corporation

nusb3mon.exe 2524 2,312 K 3,684 K USB 3.0 Monitor NEC Electronics Corporation

razerhid.exe 2548 2,288 K 6,148 K razerhid MFC Application

zlclient.exe 2668 19,148 K 4,408 K ZoneAlarm Client Check Point Software Technologies LTD

atitray.exe 2704 9,424 K 4,224 K ATI Tray Tools Ray Adams

razertra.exe 2832 1,752 K 4,356 K razertra MFC Application

maxmem.exe 2916 864 K 2,856 K AnalogX MaxMem AnalogX, LLC

razerofa.exe 2928 1,120 K 3,188 K Razer OFA - On-the-Fly Sensitivity Adjustment Razer Inc.

notepad.exe 3364 1,252 K 576 K Notepad Microsoft Corporation

firefox.exe 3452 70,792 K 85,208 K Firefox Mozilla Corporation

mantispm.exe 3456 6,736 K 9,924 K Spam Filter SonicWALL, Inc.

Speccy.exe 4088 0.75 14,192 K 20,732 K Speccy Piriform Ltd

Process: uTorrent.exe Pid: 2172

Name Description Company Name Version

activeds.dll ADs Router Layer DLL Microsoft Corporation 5.1.2600.5512

adsldpc.dll ADs LDAP Provider C DLL Microsoft Corporation 5.1.2600.5512

advapi32.dll Advanced Windows 32 Base API Microsoft Corporation 5.1.2600.5755

atl.dll ATL Module for Windows XP (Unicode) Microsoft Corporation 3.5.2284.2

clbcatq.dll Microsoft Corporation 2001.12.4414.700

comctl32.dll User Experience Controls Library Microsoft Corporation 6.0.2900.6028

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.2900.5512

comres.dll Microsoft Corporation 2001.12.4414.700

credui.dll Credential Manager User Interface Microsoft Corporation 5.1.2600.5512

crypt32.dll Crypto API32 Microsoft Corporation 5.131.2600.5512

ctype.nls

dnsapi.dll DNS Client API DLL Microsoft Corporation 5.1.2600.5625

dot3api.dll 802.3 Autoconfiguration API Microsoft Corporation 5.1.2600.5512

dot3dlg.dll 802.3 UI Helper Microsoft Corporation 5.1.2600.5512

eappcfg.dll Eap Peer Config Microsoft Corporation 5.1.2600.5512

eappprxy.dll Microsoft EAPHost Peer Client DLL Microsoft Corporation 5.1.2600.5512

gdi32.dll GDI Client DLL Microsoft Corporation 5.1.2600.5698

hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.1.2600.5512

iertutil.dll Run time utility for Internet Explorer Microsoft Corporation 8.0.6001.18968

imm32.dll Windows XP IMM32 API Client DLL Microsoft Corporation 5.1.2600.5512

iphlpapi.dll IP Helper API Microsoft Corporation 5.1.2600.5512

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.1.2600.5781

locale.nls

lpk.dll Language Pack Microsoft Corporation 5.1.2600.5512

MlfHook.dll Spam Filter Hook 6.0.0.2383

mprapi.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.1.2600.5512

msasn1.dll ASN.1 Runtime APIs Microsoft Corporation 5.1.2600.5875

MSCTFIME.IME Microsoft Text Frame Work Service IME Microsoft Corporation 5.1.2600.5512

msi.dll Windows Installer Microsoft Corporation 3.1.4001.5512

msimg32.dll GDIEXT Client DLL Microsoft Corporation 5.1.2600.5512

msvcp60.dll Microsoft ® C++ Runtime Library Microsoft Corporation 6.2.3104.0

msvcr90.dll Microsoft® C Runtime Library Microsoft Corporation 9.0.30729.4148

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.2600.5512

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.1.2600.5625

netapi32.dll Net Win32 API DLL Microsoft Corporation 5.1.2600.5694

netshell.dll Network Connections Shell Microsoft Corporation 5.1.2600.5512

ntdll.dll NT Layer DLL Microsoft Corporation 5.1.2600.5755

ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.1.2600.6010

oleaut32.dll Microsoft Corporation 5.1.2600.5512

onex.dll IEEE 802.1X supplicant library Microsoft Corporation 5.1.2600.5512

psapi.dll Process Status Helper Microsoft Corporation 5.1.2600.5512

raphook.dll

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.1.2600.5512

rpcrt4.dll Remote Procedure Call Runtime Microsoft Corporation 5.1.2600.6022

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 5.1.2600.5507

rtutils.dll Routing Utilities Microsoft Corporation 5.1.2600.5512

samlib.dll SAM Library DLL Microsoft Corporation 5.1.2600.5512

secur32.dll Security Support Provider Interface Microsoft Corporation 5.1.2600.5834

setupapi.dll Windows Setup API Microsoft Corporation 5.1.2600.5512

shell32.dll Windows Shell Common Dll Microsoft Corporation 6.0.2900.6018

shfolder.dll Shell Folder Service Microsoft Corporation 6.0.2900.5512

shlwapi.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.2900.5912

sortkey.nls

sorttbls.nls

unicode.nls

urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 8.0.6001.18968

user32.dll Windows XP USER API Client DLL Microsoft Corporation 5.1.2600.5512

userenv.dll Userenv Microsoft Corporation 5.1.2600.5512

usp10.dll Uniscribe Unicode script processor Microsoft Corporation 1.420.2600.5969

uTorrent.exe µTorrent BitTorrent, Inc. 2.2.0.23071

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.2900.5512

version.dll Version Checking and File Installation Libraries Microsoft Corporation 5.1.2600.5512

winsta.dll Winstation Library Microsoft Corporation 5.1.2600.5512

wldap32.dll Win32 LDAP API DLL Microsoft Corporation 5.1.2600.5512

ws2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.1.2600.5512

ws2help.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.1.2600.5512

wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.1.2600.5512

wtsapi32.dll Windows Terminal Server SDK APIs Microsoft Corporation 5.1.2600.5512

xpsp2res.dll Service Pack 2 Messages Microsoft Corporation 5.1.2600.5512

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1> zonealarm is a problem child. uninstallation is recommended.

2> MlfHook.dll Spam Filter Hook 6.0.0.2383 <-- whatever this is, it has no reason to hook into uTorrent

Hmmmm, it's a possibility that ZA is at fault here, but I haven't had any problems with it up to date.

I don't think it's has anything to do with the problem, but I'm not going to rule it out.

I shall do a little research on it (I'll check the ZA forums) and see what they have to say and get back to you on that.

As for 2, how do I stop it from hooking into uTorrent and if it is causing the problem, wouldn't it make it happen more or less right away?

uTorrent has run for various amounts of time WITHOUT the 'freezing problem' happening, from as little as an hour to over 10 hours. It's a fairly random occurrence.

I have followed the 'best practices' link and made adjustments, I even have it in my bookmarks.

Note that the 'freezing problem' has NEVER occurred while there wasn't some sort of download/upload operation happening.

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Ok, I went to the Zone Alarm website and discovered there was a new version of ZASS available that I had somehow missed.

ZoneAlarm Internet Security Suite version 9.3.037.000

* This update includes security and stability improvements, and fixes a rare file download issue.

That, in total is what was written about it. Note how it says 'fixes a rare file download issue'.

I've downloaded and installed the most recent version.

mlfhook.dlll still shows up in the DLL list for uTorrent.

It seems to be part of a new part of ZASS that they call "Advanced Download Protection".

Due to my internet being down for a while, I haven't had the chance to really 'test' this current version of ZASS, but so far there haven't been any problems.

I'll post an update in a couple of days, that should be plenty of time for the 'freezing problem' to rear it's ugly head if it is going to.

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New version of ZASS does not seem to have fixed the problem.

Until I find a suitable replacement for ZASS, uninstalling it is not an option.

Recommendations for a replacement are welcome.

I'm starting to think it may be some sort of hardware problem, probably something to do with the on-board network/ethernet system.

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Until I find a suitable replacement for ZASS, uninstalling it is not an option.

Which means either the windows built in firewall or comodo.

http://www.matousec.com/projects/proactive-security-challenge/results.php

Odd you should mention Comodo.

That was a firewall I looked at when I was having serious dramas with ZA at one point in the past.

I currently have the Comodo firewall/avs free package installed, with ZASS disabled.

Mlfhook.dll does NOT show up while ZASS is disabled, so I'm going to leave it in that condition while testing Comodo.

GRC "Sheild's Up!" test, show that Comodo is as good as ZASS security wise.

The plan is to leave uTorrent up overnight, it has a 10+gb d/l in progress.

Since this problem started, uTorrent hasn't managed to run for much more than 10 hours without the computer freezing, so if it makes it through the night, it *might* be fixed.

We shall see.

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Well, the computer has not frozen, it has even reached fairly high download speeds according to the graph on uTorrent. (560kbs with overhead)

So, it seems that ZASS was at fault, which is a pity because otherwise it was a great firewall.

I shall now uninstall ZASS and probably post something on the ZA forums.

Problem solved..... unless something stupid happens.

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