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Crashes preventing opening or uninstalling/reinstalling


StellarStar

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There you have it, uTorrent will not open on my computer. The program crashes seconds after it begins to run and never opens a window except for the crash info window. It's preventing me from even uninstalling it via my Control Panel, and reinstalling it with a new download file from here on the website.

"uTorrent has crashed. A crash dump has been saved as:

How would you like to proceed?

-> Submit this dump to the developers

-> Just relaunch the application

-> Don't relaunch the application or send a crash dump"

None of the options work. I've restarted many times, checked to see it was allowed by my firewall, scanned for viruses and malware, and I'm still coming up with nothing. I'm using Windows 7 Home Premium and the newest version of uTorrent.

Please help! :(

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Seems i have a similar problem, error message is "μTorrent has crashed.Unable to generate crash dump." Note that i was trying to update utorrent version when my pc crashed, i had manually uninstalled utorrent using Final Uninstaller and i try to install again but the above msg still appears.

logs follow:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 10:54:05 πμ, on 6/12/2011

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\Program Files\IObit\Advanced SystemCare 5\ASCService.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\acs.exe

C:\Program Files\ABBYY FineReader 9.0\NetworkLicenseServer.exe

C:\Program Files\Java\jre7\bin\jqs.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Panda Security\Panda Cloud Antivirus\PSANHost.exe

C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\PnkBstrA.exe

C:\WINDOWS\system32\PnkBstrB.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\WINDOWS\system32\slserv.exe

C:\Program Files\Spyware Terminator\st_rsser.exe

C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe

C:\Program Files\NVIDIA Corporation\System Update\UpdateCenterService.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files\IObit\Game Booster 2\gbtray.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\wbem\wmiapsrv.exe

C:\Program Files\CyberLink\PowerCinema\PCMService.exe

C:\WINDOWS\system32\umonit.exe

C:\WINDOWS\system32\taskswitch.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\WINDOWS\SOUNDMAN.EXE

C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe

C:\Program Files\Panda Security\Panda Cloud Antivirus\PSUNMain.exe

C:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe

C:\Program Files\COMODO\COMODO Internet Security\cfp.exe

C:\Documents and Settings\All Users\Application Data\Panda Security URL Filtering\Panda_URL_Filtering.exe

C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\WINDOWS\system32\RunDLL32.exe

C:\Program Files\ACD Systems\ACDSee Pro\5.0\ACDSeeProInTouch2.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\IObit\Advanced SystemCare 5\ASCTray.exe

C:\Program Files\TClock\tclock.exe

C:\WINDOWS\explorer.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe

Process PID CPU Description Company Name

System Idle Process 0 91.54

System 4

Interrupts n/a 2.31 Hardware Interrupts and DPCs

smss.exe 660 Διαχείριση περιόδων Windows NT Microsoft Corporation

csrss.exe 788 Client Server Runtime Process Microsoft Corporation

winlogon.exe 848 Εφαρμογή σύνδεσης των Windows NT Microsoft Corporation

services.exe 900 Εφαρμογή υπηρεσιών και ελεγκτή Microsoft Corporation

ASCService.exe 1104 Advanced SystemCare Service IObit

svchost.exe 1216 Generic Host Process for Win32 Services Microsoft Corporation

wmiprvse.exe 4892 WMI Microsoft Corporation

svchost.exe 1268 Generic Host Process for Win32 Services Microsoft Corporation

cmdagent.exe 1336 COMODO Internet Security COMODO

svchost.exe 1376 Generic Host Process for Win32 Services Microsoft Corporation

gbtray.exe 3640 Game Booster IObit

svchost.exe 1440 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1580 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1700 Generic Host Process for Win32 Services Microsoft Corporation

spoolsv.exe 1752 Spooler SubSystem App Microsoft Corporation

acs.exe 1812 ACS Atheros

NetworkLicenseServer.exe 276 ABBYY network license server ABBYY (BIT Software)

svchost.exe 304 Generic Host Process for Win32 Services Microsoft Corporation

jqs.exe 684 Java Quick Starter Service Oracle Corporation

MDM.EXE 708 Machine Debug Manager Microsoft Corporation

PSANHost.exe 728 Application Host Service Panda Security, S.L.

nTuneService.exe 1348 NVIDIA Performance Service NVIDIA

nTuneCmd.exe 3232 NVIDIA nTune Command NVIDIA

nvsvc32.exe 1500 NVIDIA Driver Helper Service, Version 285.58 NVIDIA Corporation

PnkBstrA.exe 1576

PnkBstrB.exe 1624

SeaPort.exe 1692 Microsoft SeaPort Search Enhancement Broker Microsoft Corp.

slserv.exe 1940 Smart Link

st_rsser.exe 1972 Spyware Terminator 2012 Realtime Shield Service Crawler.com

StarWindServiceAE.exe 2108 StarWind iSCSI Target (Alcohol Edition) Rocket Division Software

UpdateCenterService.exe 2140 NVIDIA Update Center Service NVIDIA

WLIDSVC.EXE 2164 Microsoft® Windows Live ID Service Microsoft Corporation

WLIDSVCM.EXE 3532 Microsoft® Windows Live ID Service Monitor Microsoft Corporation

wmiapsrv.exe 3808 Υπηρεσία προσαρμογέα επιδόσεων WMI Microsoft Corporation

alg.exe 3884 Application Layer Gateway Service Microsoft Corporation

svchost.exe 1124 Generic Host Process for Win32 Services Microsoft Corporation

lsass.exe 912 LSA Shell (Export Version) Microsoft Corporation

explorer.exe 3652 Εξερεύνηση των Windows Microsoft Corporation

PCMService.exe 2128 CyberLink PowerCinema Resident Program CyberLink Corp.

umonit.exe 2824 Gene USB Monitor General

TaskSwitch.exe 3008

rundll32.exe 3020 Εκτέλεση αρχείου DLL ως εφαρμογής Microsoft Corporation

GrooveMonitor.exe 1472 GrooveMonitor Utility Microsoft Corporation

soundman.exe 3120 Realtek Sound Manager Realtek Semiconductor Corp.

CLMLSvc.exe 2380 CyberLink MediaLibray Service CyberLink

PSUNMain.exe 3300 Panda Cloud Antivirus Panda Security, S.L.

SSMMgr.exe 456

cfp.exe 2892 3.85 COMODO Internet Security COMODO

Panda_URL_Filtering.exe 3000 Visicom Media Anti-phishing Domain Advisor Panda Security

SpywareTerminatorShield.exe 3684 Spyware Terminator 2012 Realtime Shield Crawler.com

EDIT: i downloaded latest version 3.1 rc7 and installed ok, thanks

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Sorry for the extremely late response!!

I gave all 3 options a shot, however the HijackThis program had an issue with my system denying write access...

There was no .dmp file in the folder location of my utorrent.exe file either :(

Hope this is what you're looking for!:

Process PID CPU Private Bytes Working Set Description Company Name

System Idle Process 0 91.70 0 K 24 K

System 4 0.25 180 K 1,816 K

Interrupts n/a 0.96 0 K 0 K Hardware Interrupts and DPCs

smss.exe 308 428 K 1,084 K

csrss.exe 448 < 0.01 2,124 K 4,440 K

wininit.exe 528 1,484 K 4,376 K

services.exe 576 6,520 K 9,940 K

svchost.exe 756 0.02 4,272 K 9,332 K

wlcomm.exe 4240 0.01 16,168 K 26,780 K Windows Live Communications Platform Microsoft Corporation

dllhost.exe 5088 2,428 K 6,832 K

svchost.exe 828 4,616 K 8,396 K

MsMpEng.exe 888 0.08 95,164 K 70,796 K Antimalware Service Executable Microsoft Corporation

svchost.exe 996 20,556 K 22,748 K

audiodg.exe 4576 0.49 16,612 K 16,444 K

svchost.exe 108 0.02 109,640 K 119,708 K

wisptis.exe 1236 3,992 K 8,332 K

wisptis.exe 1520 0.07 4,792 K 11,084 K

TabTip.exe 1536 0.07 5,688 K 13,572 K

TabTip32.exe 1592 768 K 2,808 K

dwm.exe 1584 0.92 121,716 K 102,352 K Desktop Window Manager Microsoft Corporation

WUDFHost.exe 3192 1,980 K 5,936 K

svchost.exe 468 0.09 29,052 K 45,800 K

svchost.exe 1060 < 0.01 9,228 K 16,532 K

svchost.exe 1156 < 0.01 12,068 K 15,360 K

spoolsv.exe 1340 6,464 K 12,108 K

svchost.exe 1368 16,092 K 17,252 K

ACService.exe 1444 1,340 K 4,136 K

taskhost.exe 1756 < 0.01 8,120 K 9,784 K Host Process for Windows Tasks Microsoft Corporation

AppleMobileDeviceService.exe 2004 0.04 3,024 K 9,212 K

mDNSResponder.exe 2032 2,224 K 5,640 K

ANIWConnService.exe 1976 1,624 K 4,312 K

GREGsvc.exe 1476 968 K 3,352 K

UpdaterService.exe 1664 1,116 K 3,756 K

svchost.exe 2120 1,756 K 5,312 K Host Process for Windows Services Microsoft Corporation

Wacom_Tablet.exe 2324 1,584 K 4,152 K

Wacom_TabletUser.exe 2688 1,472 K 4,232 K Tablet user module for professional driver Wacom Technology, Corp.

Wacom_Tablet.exe 2716 0.05 10,132 K 17,228 K

WLIDSVC.EXE 2472 < 0.01 7,528 K 15,588 K

WLIDSVCM.EXE 2956 1,208 K 3,172 K

NisSrv.exe 980 5,700 K 3,132 K

svchost.exe 3092 < 0.01 7,396 K 15,852 K

svchost.exe 3224 2,396 K 5,784 K

iPodService.exe 3564 0.01 2,816 K 7,040 K

FNPLicensingService.exe 3684 1,320 K 4,092 K

SearchIndexer.exe 3780 0.06 43,852 K 34,312 K

SearchProtocolHost.exe 2308 0.01 1,980 K 5,060 K

SearchFilterHost.exe 3008 1,852 K 4,836 K

svchost.exe 4068 < 0.01 10,480 K 14,344 K

wmpnetwk.exe 2068 11,744 K 11,184 K

IAStorDataMgrSvc.exe 452 0.02 15,132 K 13,668 K

LMS.exe 4928 0.03 2,500 K 4,836 K

mbamservice.exe 2188 98,740 K 43,488 K Malwarebytes' Anti-Malware Malwarebytes Corporation

NASvc.exe 3260 1,936 K 5,732 K

UNS.exe 2340 2,964 K 7,060 K

InputPersonalization.exe 4484 2,456 K 828 K Input Personalization Server Microsoft Corporation

lsass.exe 592 6,104 K 13,764 K

lsm.exe 600 2,500 K 4,304 K

csrss.exe 552 0.40 3,120 K 52,268 K

conhost.exe 5068 1,160 K 3,252 K Console Window Host Microsoft Corporation

conhost.exe 1072 1,160 K 3,248 K Console Window Host Microsoft Corporation

winlogon.exe 664 2,772 K 6,804 K

explorer.exe 1712 0.08 30,056 K 57,408 K Windows Explorer Microsoft Corporation

RAVCpl64.exe 2104 11,192 K 11,868 K Realtek HD Audio Manager Realtek Semiconductor

msseces.exe 2112 5,836 K 13,908 K Microsoft Security Client User Interface Microsoft Corporation

igfxtray.exe 2128 2,384 K 6,648 K igfxTray Module Intel Corporation

hkcmd.exe 2136 2,232 K 6,480 K hkcmd Module Intel Corporation

igfxpers.exe 2144 3,232 K 9,444 K persistence Module Intel Corporation

msnmsgr.exe 2196 0.36 172,196 K 32,284 K Windows Live Messenger Microsoft Corporation

Skype.exe 2236 0.06 100,068 K 119,636 K Skype Skype Technologies S.A.

BM.exe 2584 0.01 2,672 K 8,392 K Hewlett-Packard PC Camera SystemTray Hewlett-Packard

chrome.exe 4872 < 0.01 64,008 K 90,216 K Google Chrome Google Inc.

rundll32.exe 436 5,132 K 6,752 K Windows host process (Rundll32) Microsoft Corporation

chrome.exe 1472 13,296 K 20,048 K Google Chrome Google Inc.

chrome.exe 2616 0.05 19,720 K 31,976 K Google Chrome Google Inc.

iTunes.exe 1816 1.28 83,980 K 108,508 K iTunes Apple Inc.

AppleMobileDeviceHelper.exe 3220 3,360 K 11,372 K MobileDeviceHelper Apple Inc.

distnoted.exe 2708 1,600 K 5,504 K distnoted Apple Inc.

procexp.exe 1560 1,964 K 6,368 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

procexp64.exe 496 2.79 17,884 K 34,724 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

uTorrent.exe 4084 < 0.01 7,792 K 14,496 K µTorrent BitTorrent, Inc.

AirGCFG.exe 2528 0.02 3,764 K 2,260 K D-Link WLAN Application D-Link Corp.

WZCSLDR2.exe 2560 3,624 K 2,452 K ANIWZCS2 launcher for Windows. Wireless Service

ACDaemon.exe 2568 2,928 K 7,372 K ArcSoft Connect Daemon ArcSoft Inc.

ArcCon.ac 3884 6,556 K 11,456 K ArcSoft Connect Notifier ArcSoft Inc.

mbamgui.exe 2796 2,448 K 7,704 K Malwarebytes' Anti-Malware Malwarebytes Corporation

iTunesHelper.exe 2864 < 0.01 3,532 K 11,080 K iTunesHelper Apple Inc.

acrotray.exe 2872 4,052 K 11,640 K AcroTray Adobe Systems Inc.

Magic-i Visual Effects.exe 3352 36,876 K 37,076 K ArcSoft Magic-i Visual Effects ArcSoft, Inc.

Process: uTorrent.exe Pid: 4084

Name Description Company Name Version

advapi32.dll Advanced Windows 32 Base API Microsoft Corporation 6.1.7601.17514

apisetschema.dll ApiSet Schema DLL Microsoft Corporation 6.1.7600.16385

clbcatq.dll COM+ Configuration Catalog Microsoft Corporation 2001.12.8530.16385

comctl32.dll User Experience Controls Library Microsoft Corporation 6.10.7601.17514

comctl32.dll.mui User Experience Controls Library Microsoft Corporation 6.10.7600.16385

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.1.7601.17514

comdlg32.dll.mui Common Dialogs DLL Microsoft Corporation 6.1.7600.16385

cryptbase.dll Base cryptographic API DLL Microsoft Corporation 6.1.7600.16385

cryptsp.dll Cryptographic Service Provider API Microsoft Corporation 6.1.7600.16385

dbghelp.dll Windows Image Helper Microsoft Corporation 6.1.7601.17514

dnsapi.dll DNS Client API DLL Microsoft Corporation 6.1.7601.17570

duser.dll Windows DirectUser Engine Microsoft Corporation 6.1.7600.16385

duser.dll.mui Windows DirectUser Engine Microsoft Corporation 6.1.7600.16385

dwmapi.dll Microsoft Desktop Window Manager API Microsoft Corporation 6.1.7600.16385

FWPUCLNT.DLL FWP/IPsec User-Mode API Microsoft Corporation 6.1.7601.17514

gdi32.dll GDI Client DLL Microsoft Corporation 6.1.7601.17514

iertutil.dll Run time utility for Internet Explorer Microsoft Corporation 9.0.8112.16437

imageres.dll Windows Image Resource Microsoft Corporation 6.1.7600.16385

imm32.dll Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.1.7601.17514

index.dat

index.dat

index.dat

IPHLPAPI.DLL IP Helper API Microsoft Corporation 6.1.7601.17514

jscript.dll Microsoft ® JScript Microsoft Corporation 5.8.7601.16982

jsproxy.dll JScript Proxy Auto-Configuration Microsoft Corporation 9.0.8112.16437

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.1.7601.17651

kernel32.dll.mui Windows NT BASE API Client DLL Microsoft Corporation 6.1.7600.16385

KernelBase.dll Windows NT BASE API Client DLL Microsoft Corporation 6.1.7601.17651

KernelBase.dll.mui Windows NT BASE API Client DLL Microsoft Corporation 6.1.7600.16385

locale.nls

lpk.dll Language Pack Microsoft Corporation 6.1.7600.16385

mdnsNSP.dll Bonjour Namespace Provider Apple Inc. 3.0.0.10

msctf.dll MSCTF Server DLL Microsoft Corporation 6.1.7600.16385

msctf.dll.mui MSCTF Server DLL Microsoft Corporation 6.1.7600.16385

msi.dll Windows Installer Microsoft Corporation 5.0.7601.17514

msimg32.dll GDIEXT Client DLL Microsoft Corporation 6.1.7600.16385

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.7600.16385

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.1.7601.17514

nlaapi.dll Network Location Awareness 2 Microsoft Corporation 6.1.7601.17514

normaliz.dll Unicode Normalization DLL Microsoft Corporation 6.1.7600.16385

nsi.dll NSI User-mode interface DLL Microsoft Corporation 6.1.7600.16385

ntdll.dll NT Layer DLL Microsoft Corporation 6.1.7601.17514

ntdll.dll NT Layer DLL Microsoft Corporation 6.1.7601.17514

ntdll.dll.mui NT Layer DLL Microsoft Corporation 6.1.7600.16385

ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.1.7601.17514

ole32.dll.mui Microsoft OLE for Windows Microsoft Corporation 6.1.7600.16385

oleacc.dll Active Accessibility Core Component Microsoft Corporation 7.0.0.0

oleaccrc.dll Active Accessibility Resource DLL Microsoft Corporation 7.0.0.0

oleaut32.dll Microsoft Corporation 6.1.7601.17676

profapi.dll User Profile Basic API Microsoft Corporation 6.1.7600.16385

psapi.dll Process Status Helper Microsoft Corporation 6.1.7600.16385

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.1.7600.16385

rasapi32.dll Remote Access API Microsoft Corporation 6.1.7600.16385

rasman.dll Remote Access Connection Manager Microsoft Corporation 6.1.7600.16385

rpcrt4.dll Remote Procedure Call Runtime Microsoft Corporation 6.1.7601.17514

RpcRtRemote.dll Remote RPC Extension Microsoft Corporation 6.1.7601.17514

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.1.7600.16385

rtutils.dll Routing Utilities Microsoft Corporation 6.1.7601.17514

sechost.dll Host for SCM/SDDL/LSA Lookup APIs Microsoft Corporation 6.1.7600.16385

sechost.dll.mui Host for SCM/SDDL/LSA Lookup APIs Microsoft Corporation 6.1.7600.16385

secur32.dll Security Support Provider Interface Microsoft Corporation 6.1.7601.17514

SensApi.dll SENS Connectivity API DLL Microsoft Corporation 6.1.7600.16385

shell32.dll Windows Shell Common Dll Microsoft Corporation 6.1.7601.17678

shfolder.dll Shell Folder Service Microsoft Corporation 6.1.7600.16385

shlwapi.dll Shell Light-weight Utility Library Microsoft Corporation 6.1.7601.17514

shlwapi.dll.mui Shell Light-weight Utility Library Microsoft Corporation 6.1.7600.16385

SortDefault.nls

sspicli.dll Security Support Provider Interface Microsoft Corporation 6.1.7601.17514

StaticCache.dat

sxs.dll Fusion 2.5 Microsoft Corporation 6.1.7601.17514

tiptsf.dll Tablet PC Input Panel Text Services Framework Microsoft Corporation 6.1.7600.16385

urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 9.0.8112.16437

user32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.1.7601.17514

userenv.dll Userenv Microsoft Corporation 6.1.7601.17514

usp10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.7601.17514

uTorrent.exe µTorrent BitTorrent, Inc. 3.0.0.25824

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.1.7600.16385

uxtheme.dll.mui Microsoft UxTheme Library Microsoft Corporation 6.1.7600.16385

version.dll Version Checking and File Installation Libraries Microsoft Corporation 6.1.7600.16385

wininet.dll Internet Extensions for Win32 Microsoft Corporation 9.0.8112.16437

winnsi.dll Network Store Information RPC interface Microsoft Corporation 6.1.7600.16385

WLIDNSP.DLL Microsoft® Windows Live ID Namespace Provider Microsoft Corp. 7.250.4232.0

wow64.dll Win32 Emulation on NT64 Microsoft Corporation 6.1.7601.17651

wow64cpu.dll AMD64 Wow64 CPU Microsoft Corporation 6.1.7601.17651

wow64win.dll Wow64 Console and Win32 API Logging Microsoft Corporation 6.1.7601.17651

ws2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.1.7601.17514

wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation 6.1.7600.16385

WSHTCPIP.DLL Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.1.7600.16385

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