StellarStar Posted December 4, 2011 Report Share Posted December 4, 2011 There you have it, uTorrent will not open on my computer. The program crashes seconds after it begins to run and never opens a window except for the crash info window. It's preventing me from even uninstalling it via my Control Panel, and reinstalling it with a new download file from here on the website."uTorrent has crashed. A crash dump has been saved as:How would you like to proceed?-> Submit this dump to the developers-> Just relaunch the application-> Don't relaunch the application or send a crash dump"None of the options work. I've restarted many times, checked to see it was allowed by my firewall, scanned for viruses and malware, and I'm still coming up with nothing. I'm using Windows 7 Home Premium and the newest version of uTorrent.Please help! ~ Star Link to comment Share on other sites More sharing options...
DreadWingKnight Posted December 4, 2011 Report Share Posted December 4, 2011 http://forum.utorrent.com/viewtopic.php?id=29748Both logs please. Link to comment Share on other sites More sharing options...
Manoxz Posted December 6, 2011 Report Share Posted December 6, 2011 Seems i have a similar problem, error message is "μTorrent has crashed.Unable to generate crash dump." Note that i was trying to update utorrent version when my pc crashed, i had manually uninstalled utorrent using Final Uninstaller and i try to install again but the above msg still appears.logs follow:Logfile of Trend Micro HijackThis v2.0.4Scan saved at 10:54:05 πμ, on 6/12/2011Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\Program Files\IObit\Advanced SystemCare 5\ASCService.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\COMODO\COMODO Internet Security\cmdagent.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\acs.exeC:\Program Files\ABBYY FineReader 9.0\NetworkLicenseServer.exeC:\Program Files\Java\jre7\bin\jqs.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\Program Files\Panda Security\Panda Cloud Antivirus\PSANHost.exeC:\Program Files\NVIDIA Corporation\nTune\nTuneService.exeC:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\system32\PnkBstrA.exeC:\WINDOWS\system32\PnkBstrB.exeC:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exeC:\WINDOWS\system32\slserv.exeC:\Program Files\Spyware Terminator\st_rsser.exeC:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exeC:\Program Files\NVIDIA Corporation\System Update\UpdateCenterService.exeC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXEC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exeC:\Program Files\IObit\Game Booster 2\gbtray.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\wbem\wmiapsrv.exeC:\Program Files\CyberLink\PowerCinema\PCMService.exeC:\WINDOWS\system32\umonit.exeC:\WINDOWS\system32\taskswitch.exeC:\WINDOWS\system32\rundll32.exeC:\Program Files\Microsoft Office\Office12\GrooveMonitor.exeC:\WINDOWS\SOUNDMAN.EXEC:\Program Files\CyberLink\Power2Go\CLMLSvc.exeC:\Program Files\Panda Security\Panda Cloud Antivirus\PSUNMain.exeC:\WINDOWS\Samsung\PanelMgr\SSMMgr.exeC:\Program Files\COMODO\COMODO Internet Security\cfp.exeC:\Documents and Settings\All Users\Application Data\Panda Security URL Filtering\Panda_URL_Filtering.exeC:\Program Files\Spyware Terminator\SpywareTerminatorShield.exeC:\Program Files\Common Files\Java\Java Update\jusched.exeC:\WINDOWS\system32\RunDLL32.exeC:\Program Files\ACD Systems\ACDSee Pro\5.0\ACDSeeProInTouch2.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\IObit\Advanced SystemCare 5\ASCTray.exeC:\Program Files\TClock\tclock.exeC:\WINDOWS\explorer.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exeProcess PID CPU Description Company NameSystem Idle Process 0 91.54 System 4 Interrupts n/a 2.31 Hardware Interrupts and DPCs smss.exe 660 Διαχείριση περιόδων Windows NT Microsoft Corporation csrss.exe 788 Client Server Runtime Process Microsoft Corporation winlogon.exe 848 Εφαρμογή σύνδεσης των Windows NT Microsoft Corporation services.exe 900 Εφαρμογή υπηρεσιών και ελεγκτή Microsoft Corporation ASCService.exe 1104 Advanced SystemCare Service IObit svchost.exe 1216 Generic Host Process for Win32 Services Microsoft Corporation wmiprvse.exe 4892 WMI Microsoft Corporation svchost.exe 1268 Generic Host Process for Win32 Services Microsoft Corporation cmdagent.exe 1336 COMODO Internet Security COMODO svchost.exe 1376 Generic Host Process for Win32 Services Microsoft Corporation gbtray.exe 3640 Game Booster IObit svchost.exe 1440 Generic Host Process for Win32 Services Microsoft Corporation svchost.exe 1580 Generic Host Process for Win32 Services Microsoft Corporation svchost.exe 1700 Generic Host Process for Win32 Services Microsoft Corporation spoolsv.exe 1752 Spooler SubSystem App Microsoft Corporation acs.exe 1812 ACS Atheros NetworkLicenseServer.exe 276 ABBYY network license server ABBYY (BIT Software) svchost.exe 304 Generic Host Process for Win32 Services Microsoft Corporation jqs.exe 684 Java Quick Starter Service Oracle Corporation MDM.EXE 708 Machine Debug Manager Microsoft Corporation PSANHost.exe 728 Application Host Service Panda Security, S.L. nTuneService.exe 1348 NVIDIA Performance Service NVIDIA nTuneCmd.exe 3232 NVIDIA nTune Command NVIDIA nvsvc32.exe 1500 NVIDIA Driver Helper Service, Version 285.58 NVIDIA Corporation PnkBstrA.exe 1576 PnkBstrB.exe 1624 SeaPort.exe 1692 Microsoft SeaPort Search Enhancement Broker Microsoft Corp. slserv.exe 1940 Smart Link st_rsser.exe 1972 Spyware Terminator 2012 Realtime Shield Service Crawler.com StarWindServiceAE.exe 2108 StarWind iSCSI Target (Alcohol Edition) Rocket Division Software UpdateCenterService.exe 2140 NVIDIA Update Center Service NVIDIA WLIDSVC.EXE 2164 Microsoft® Windows Live ID Service Microsoft Corporation WLIDSVCM.EXE 3532 Microsoft® Windows Live ID Service Monitor Microsoft Corporation wmiapsrv.exe 3808 Υπηρεσία προσαρμογέα επιδόσεων WMI Microsoft Corporation alg.exe 3884 Application Layer Gateway Service Microsoft Corporation svchost.exe 1124 Generic Host Process for Win32 Services Microsoft Corporation lsass.exe 912 LSA Shell (Export Version) Microsoft Corporationexplorer.exe 3652 Εξερεύνηση των Windows Microsoft Corporation PCMService.exe 2128 CyberLink PowerCinema Resident Program CyberLink Corp. umonit.exe 2824 Gene USB Monitor General TaskSwitch.exe 3008 rundll32.exe 3020 Εκτέλεση αρχείου DLL ως εφαρμογής Microsoft Corporation GrooveMonitor.exe 1472 GrooveMonitor Utility Microsoft Corporation soundman.exe 3120 Realtek Sound Manager Realtek Semiconductor Corp. CLMLSvc.exe 2380 CyberLink MediaLibray Service CyberLink PSUNMain.exe 3300 Panda Cloud Antivirus Panda Security, S.L. SSMMgr.exe 456 cfp.exe 2892 3.85 COMODO Internet Security COMODO Panda_URL_Filtering.exe 3000 Visicom Media Anti-phishing Domain Advisor Panda Security SpywareTerminatorShield.exe 3684 Spyware Terminator 2012 Realtime Shield Crawler.comEDIT: i downloaded latest version 3.1 rc7 and installed ok, thanks Link to comment Share on other sites More sharing options...
StellarStar Posted December 10, 2011 Author Report Share Posted December 10, 2011 Sorry for the extremely late response!!I gave all 3 options a shot, however the HijackThis program had an issue with my system denying write access...There was no .dmp file in the folder location of my utorrent.exe file either Hope this is what you're looking for!:Process PID CPU Private Bytes Working Set Description Company NameSystem Idle Process 0 91.70 0 K 24 K System 4 0.25 180 K 1,816 K Interrupts n/a 0.96 0 K 0 K Hardware Interrupts and DPCs smss.exe 308 428 K 1,084 K csrss.exe 448 < 0.01 2,124 K 4,440 K wininit.exe 528 1,484 K 4,376 K services.exe 576 6,520 K 9,940 K svchost.exe 756 0.02 4,272 K 9,332 K wlcomm.exe 4240 0.01 16,168 K 26,780 K Windows Live Communications Platform Microsoft Corporation dllhost.exe 5088 2,428 K 6,832 K svchost.exe 828 4,616 K 8,396 K MsMpEng.exe 888 0.08 95,164 K 70,796 K Antimalware Service Executable Microsoft Corporation svchost.exe 996 20,556 K 22,748 K audiodg.exe 4576 0.49 16,612 K 16,444 K svchost.exe 108 0.02 109,640 K 119,708 K wisptis.exe 1236 3,992 K 8,332 K wisptis.exe 1520 0.07 4,792 K 11,084 K TabTip.exe 1536 0.07 5,688 K 13,572 K TabTip32.exe 1592 768 K 2,808 K dwm.exe 1584 0.92 121,716 K 102,352 K Desktop Window Manager Microsoft Corporation WUDFHost.exe 3192 1,980 K 5,936 K svchost.exe 468 0.09 29,052 K 45,800 K svchost.exe 1060 < 0.01 9,228 K 16,532 K svchost.exe 1156 < 0.01 12,068 K 15,360 K spoolsv.exe 1340 6,464 K 12,108 K svchost.exe 1368 16,092 K 17,252 K ACService.exe 1444 1,340 K 4,136 K taskhost.exe 1756 < 0.01 8,120 K 9,784 K Host Process for Windows Tasks Microsoft Corporation AppleMobileDeviceService.exe 2004 0.04 3,024 K 9,212 K mDNSResponder.exe 2032 2,224 K 5,640 K ANIWConnService.exe 1976 1,624 K 4,312 K GREGsvc.exe 1476 968 K 3,352 K UpdaterService.exe 1664 1,116 K 3,756 K svchost.exe 2120 1,756 K 5,312 K Host Process for Windows Services Microsoft Corporation Wacom_Tablet.exe 2324 1,584 K 4,152 K Wacom_TabletUser.exe 2688 1,472 K 4,232 K Tablet user module for professional driver Wacom Technology, Corp. Wacom_Tablet.exe 2716 0.05 10,132 K 17,228 K WLIDSVC.EXE 2472 < 0.01 7,528 K 15,588 K WLIDSVCM.EXE 2956 1,208 K 3,172 K NisSrv.exe 980 5,700 K 3,132 K svchost.exe 3092 < 0.01 7,396 K 15,852 K svchost.exe 3224 2,396 K 5,784 K iPodService.exe 3564 0.01 2,816 K 7,040 K FNPLicensingService.exe 3684 1,320 K 4,092 K SearchIndexer.exe 3780 0.06 43,852 K 34,312 K SearchProtocolHost.exe 2308 0.01 1,980 K 5,060 K SearchFilterHost.exe 3008 1,852 K 4,836 K svchost.exe 4068 < 0.01 10,480 K 14,344 K wmpnetwk.exe 2068 11,744 K 11,184 K IAStorDataMgrSvc.exe 452 0.02 15,132 K 13,668 K LMS.exe 4928 0.03 2,500 K 4,836 K mbamservice.exe 2188 98,740 K 43,488 K Malwarebytes' Anti-Malware Malwarebytes Corporation NASvc.exe 3260 1,936 K 5,732 K UNS.exe 2340 2,964 K 7,060 K InputPersonalization.exe 4484 2,456 K 828 K Input Personalization Server Microsoft Corporation lsass.exe 592 6,104 K 13,764 K lsm.exe 600 2,500 K 4,304 K csrss.exe 552 0.40 3,120 K 52,268 K conhost.exe 5068 1,160 K 3,252 K Console Window Host Microsoft Corporation conhost.exe 1072 1,160 K 3,248 K Console Window Host Microsoft Corporationwinlogon.exe 664 2,772 K 6,804 K explorer.exe 1712 0.08 30,056 K 57,408 K Windows Explorer Microsoft Corporation RAVCpl64.exe 2104 11,192 K 11,868 K Realtek HD Audio Manager Realtek Semiconductor msseces.exe 2112 5,836 K 13,908 K Microsoft Security Client User Interface Microsoft Corporation igfxtray.exe 2128 2,384 K 6,648 K igfxTray Module Intel Corporation hkcmd.exe 2136 2,232 K 6,480 K hkcmd Module Intel Corporation igfxpers.exe 2144 3,232 K 9,444 K persistence Module Intel Corporation msnmsgr.exe 2196 0.36 172,196 K 32,284 K Windows Live Messenger Microsoft Corporation Skype.exe 2236 0.06 100,068 K 119,636 K Skype Skype Technologies S.A. BM.exe 2584 0.01 2,672 K 8,392 K Hewlett-Packard PC Camera SystemTray Hewlett-Packard chrome.exe 4872 < 0.01 64,008 K 90,216 K Google Chrome Google Inc. rundll32.exe 436 5,132 K 6,752 K Windows host process (Rundll32) Microsoft Corporation chrome.exe 1472 13,296 K 20,048 K Google Chrome Google Inc. chrome.exe 2616 0.05 19,720 K 31,976 K Google Chrome Google Inc. iTunes.exe 1816 1.28 83,980 K 108,508 K iTunes Apple Inc. AppleMobileDeviceHelper.exe 3220 3,360 K 11,372 K MobileDeviceHelper Apple Inc. distnoted.exe 2708 1,600 K 5,504 K distnoted Apple Inc. procexp.exe 1560 1,964 K 6,368 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com procexp64.exe 496 2.79 17,884 K 34,724 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com uTorrent.exe 4084 < 0.01 7,792 K 14,496 K µTorrent BitTorrent, Inc.AirGCFG.exe 2528 0.02 3,764 K 2,260 K D-Link WLAN Application D-Link Corp.WZCSLDR2.exe 2560 3,624 K 2,452 K ANIWZCS2 launcher for Windows. Wireless ServiceACDaemon.exe 2568 2,928 K 7,372 K ArcSoft Connect Daemon ArcSoft Inc. ArcCon.ac 3884 6,556 K 11,456 K ArcSoft Connect Notifier ArcSoft Inc.mbamgui.exe 2796 2,448 K 7,704 K Malwarebytes' Anti-Malware Malwarebytes CorporationiTunesHelper.exe 2864 < 0.01 3,532 K 11,080 K iTunesHelper Apple Inc.acrotray.exe 2872 4,052 K 11,640 K AcroTray Adobe Systems Inc.Magic-i Visual Effects.exe 3352 36,876 K 37,076 K ArcSoft Magic-i Visual Effects ArcSoft, Inc.Process: uTorrent.exe Pid: 4084Name Description Company Name Versionadvapi32.dll Advanced Windows 32 Base API Microsoft Corporation 6.1.7601.17514apisetschema.dll ApiSet Schema DLL Microsoft Corporation 6.1.7600.16385clbcatq.dll COM+ Configuration Catalog Microsoft Corporation 2001.12.8530.16385comctl32.dll User Experience Controls Library Microsoft Corporation 6.10.7601.17514comctl32.dll.mui User Experience Controls Library Microsoft Corporation 6.10.7600.16385comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.1.7601.17514comdlg32.dll.mui Common Dialogs DLL Microsoft Corporation 6.1.7600.16385cryptbase.dll Base cryptographic API DLL Microsoft Corporation 6.1.7600.16385cryptsp.dll Cryptographic Service Provider API Microsoft Corporation 6.1.7600.16385dbghelp.dll Windows Image Helper Microsoft Corporation 6.1.7601.17514dnsapi.dll DNS Client API DLL Microsoft Corporation 6.1.7601.17570duser.dll Windows DirectUser Engine Microsoft Corporation 6.1.7600.16385duser.dll.mui Windows DirectUser Engine Microsoft Corporation 6.1.7600.16385dwmapi.dll Microsoft Desktop Window Manager API Microsoft Corporation 6.1.7600.16385FWPUCLNT.DLL FWP/IPsec User-Mode API Microsoft Corporation 6.1.7601.17514gdi32.dll GDI Client DLL Microsoft Corporation 6.1.7601.17514iertutil.dll Run time utility for Internet Explorer Microsoft Corporation 9.0.8112.16437imageres.dll Windows Image Resource Microsoft Corporation 6.1.7600.16385imm32.dll Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.1.7601.17514index.dat index.dat index.dat IPHLPAPI.DLL IP Helper API Microsoft Corporation 6.1.7601.17514jscript.dll Microsoft ® JScript Microsoft Corporation 5.8.7601.16982jsproxy.dll JScript Proxy Auto-Configuration Microsoft Corporation 9.0.8112.16437kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.1.7601.17651kernel32.dll.mui Windows NT BASE API Client DLL Microsoft Corporation 6.1.7600.16385KernelBase.dll Windows NT BASE API Client DLL Microsoft Corporation 6.1.7601.17651KernelBase.dll.mui Windows NT BASE API Client DLL Microsoft Corporation 6.1.7600.16385locale.nls lpk.dll Language Pack Microsoft Corporation 6.1.7600.16385mdnsNSP.dll Bonjour Namespace Provider Apple Inc. 3.0.0.10msctf.dll MSCTF Server DLL Microsoft Corporation 6.1.7600.16385msctf.dll.mui MSCTF Server DLL Microsoft Corporation 6.1.7600.16385msi.dll Windows Installer Microsoft Corporation 5.0.7601.17514msimg32.dll GDIEXT Client DLL Microsoft Corporation 6.1.7600.16385msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.7600.16385mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.1.7601.17514nlaapi.dll Network Location Awareness 2 Microsoft Corporation 6.1.7601.17514normaliz.dll Unicode Normalization DLL Microsoft Corporation 6.1.7600.16385nsi.dll NSI User-mode interface DLL Microsoft Corporation 6.1.7600.16385ntdll.dll NT Layer DLL Microsoft Corporation 6.1.7601.17514ntdll.dll NT Layer DLL Microsoft Corporation 6.1.7601.17514ntdll.dll.mui NT Layer DLL Microsoft Corporation 6.1.7600.16385ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.1.7601.17514ole32.dll.mui Microsoft OLE for Windows Microsoft Corporation 6.1.7600.16385oleacc.dll Active Accessibility Core Component Microsoft Corporation 7.0.0.0oleaccrc.dll Active Accessibility Resource DLL Microsoft Corporation 7.0.0.0oleaut32.dll Microsoft Corporation 6.1.7601.17676profapi.dll User Profile Basic API Microsoft Corporation 6.1.7600.16385psapi.dll Process Status Helper Microsoft Corporation 6.1.7600.16385rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.1.7600.16385rasapi32.dll Remote Access API Microsoft Corporation 6.1.7600.16385rasman.dll Remote Access Connection Manager Microsoft Corporation 6.1.7600.16385rpcrt4.dll Remote Procedure Call Runtime Microsoft Corporation 6.1.7601.17514RpcRtRemote.dll Remote RPC Extension Microsoft Corporation 6.1.7601.17514rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.1.7600.16385rtutils.dll Routing Utilities Microsoft Corporation 6.1.7601.17514sechost.dll Host for SCM/SDDL/LSA Lookup APIs Microsoft Corporation 6.1.7600.16385sechost.dll.mui Host for SCM/SDDL/LSA Lookup APIs Microsoft Corporation 6.1.7600.16385secur32.dll Security Support Provider Interface Microsoft Corporation 6.1.7601.17514SensApi.dll SENS Connectivity API DLL Microsoft Corporation 6.1.7600.16385shell32.dll Windows Shell Common Dll Microsoft Corporation 6.1.7601.17678shfolder.dll Shell Folder Service Microsoft Corporation 6.1.7600.16385shlwapi.dll Shell Light-weight Utility Library Microsoft Corporation 6.1.7601.17514shlwapi.dll.mui Shell Light-weight Utility Library Microsoft Corporation 6.1.7600.16385SortDefault.nls sspicli.dll Security Support Provider Interface Microsoft Corporation 6.1.7601.17514StaticCache.dat sxs.dll Fusion 2.5 Microsoft Corporation 6.1.7601.17514tiptsf.dll Tablet PC Input Panel Text Services Framework Microsoft Corporation 6.1.7600.16385urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 9.0.8112.16437user32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.1.7601.17514userenv.dll Userenv Microsoft Corporation 6.1.7601.17514usp10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.7601.17514uTorrent.exe µTorrent BitTorrent, Inc. 3.0.0.25824uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.1.7600.16385uxtheme.dll.mui Microsoft UxTheme Library Microsoft Corporation 6.1.7600.16385version.dll Version Checking and File Installation Libraries Microsoft Corporation 6.1.7600.16385wininet.dll Internet Extensions for Win32 Microsoft Corporation 9.0.8112.16437winnsi.dll Network Store Information RPC interface Microsoft Corporation 6.1.7600.16385WLIDNSP.DLL Microsoft® Windows Live ID Namespace Provider Microsoft Corp. 7.250.4232.0wow64.dll Win32 Emulation on NT64 Microsoft Corporation 6.1.7601.17651wow64cpu.dll AMD64 Wow64 CPU Microsoft Corporation 6.1.7601.17651wow64win.dll Wow64 Console and Win32 API Logging Microsoft Corporation 6.1.7601.17651ws2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.1.7601.17514wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation 6.1.7600.16385WSHTCPIP.DLL Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.1.7600.16385 Link to comment Share on other sites More sharing options...
GTHK Posted December 11, 2011 Report Share Posted December 11, 2011 Are you running two av at once? Link to comment Share on other sites More sharing options...
StellarStar Posted December 11, 2011 Author Report Share Posted December 11, 2011 As far as I know, no. Link to comment Share on other sites More sharing options...
StellarStar Posted December 14, 2011 Author Report Share Posted December 14, 2011 Help anyone?.. Link to comment Share on other sites More sharing options...
StellarStar Posted December 17, 2011 Author Report Share Posted December 17, 2011 Don't want to do this, because I prefer uTorrent over any other program, but it looks like I'll just have to go download a different one. I'll still be watching for any responses that can help me fix my problem, cause I'd come back to uTorrent in a heartbeat. Link to comment Share on other sites More sharing options...
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