uTorrent Crash

umichii · March 30, 2012

uTorrent crashed, saying that a crash dump has been saved. I tried all the three options, but nothing worked. It just kept giving me a new dmp file. The dmp file is the last of the ones I got before running HijackThis and Process Explorer.

HijackThis

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 2:23:55 PM, on 3/30/2012

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v7.00 (7.00.6002.18005)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe

C:\Program Files\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Apoint2K\Apoint.exe

C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe

C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe

C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe

C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Windows\System32\WTClient.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe

C:\Program Files\Skype\Phone\Skype.exe

C:\Windows\system32\igfxsrvc.exe

C:\Program Files\GridService\peer.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe

C:\Program Files\Autodesk\SketchBookPro2011\SketchBookSnapshot.exe

C:\Users\Nyan\AppData\Roaming\Dropbox\bin\Dropbox.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Apoint2K\HidFind.exe

C:\Program Files\Apoint2K\Apntex.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Windows\Explorer.EXE

C:\Windows\system32\taskeng.exe

C:\Users\Nyan\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Windows\system32\rundll32.exe

C:\Users\Nyan\AppData\Local\Google\Chrome\Application\chrome.exe

c:\PROGRA~1\mcafee\SITEAD~1\saui.exe

C:\Users\Nyan\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Users\Nyan\Downloads\HijackThis.exe

O23 - Service: SmartFaceVWatchSrv - Toshiba - C:\Program Files\TOSHIBA\SmartFaceV\SmartFaceVWatchSrv.exe

O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe

O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe

O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe

O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe

O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe

O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

O23 - Service: WinTab Service (WinTabService) - Tablet Driver - C:\Windows\System32\Drivers\WTSRV.EXE

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--

End of file - 4189 bytes

Process Explorer

Process PID CPU Private Bytes Working Set Description Company Name

System Idle Process 0 93.35 0 K 24 K

System 4 0 K 11,692 K

Interrupts n/a 0.74 0 K 0 K Hardware Interrupts and DPCs

smss.exe 436 292 K 616 K

csrss.exe 568 1,844 K 9,204 K

wininit.exe 616 1,444 K 3,324 K

services.exe 660 2,756 K 6,152 K

svchost.exe 880 2,884 K 5,624 K Host Process for Windows Services Microsoft Corporation

igfxsrvc.exe 1904 < 0.01 2,056 K 5,184 K igfxsrvc Module Intel Corporation

saUI.exe 4164 2,484 K 5,492 K SiteAdvisor McAfee, Inc.

PresentationFontCache.exe 932 14,780 K 9,352 K PresentationFontCache.exe Microsoft Corporation

svchost.exe 980 3,920 K 6,628 K Host Process for Windows Services Microsoft Corporation

svchost.exe 1016 32,132 K 29,108 K Host Process for Windows Services Microsoft Corporation

svchost.exe 1108 16,040 K 11,944 K Host Process for Windows Services Microsoft Corporation

audiodg.exe 1264 < 0.01 15,244 K 12,564 K

svchost.exe 1140 93,156 K 94,496 K Host Process for Windows Services Microsoft Corporation

wlanext.exe 1712 2,388 K 4,564 K

dwm.exe 3344 1.48 41,940 K 57,036 K Desktop Window Manager Microsoft Corporation

SLsvc.exe 1296 5,548 K 5,612 K Microsoft Software Licensing Service Microsoft Corporation

svchost.exe 1400 7,256 K 10,608 K Host Process for Windows Services Microsoft Corporation

svchost.exe 1556 16,728 K 13,076 K Host Process for Windows Services Microsoft Corporation

spoolsv.exe 1824 7,488 K 8,236 K Spooler SubSystem App Microsoft Corporation

sched.exe 1852 2,596 K 2,168 K Avira Scheduler Avira Operations GmbH & Co. KG

svchost.exe 1868 13,712 K 9,264 K Host Process for Windows Services Microsoft Corporation

armsvc.exe 312 2,184 K 3,260 K Adobe Acrobat Update Service Adobe Systems Incorporated

avguard.exe 456 137,712 K 16,280 K Avira On-Access Service Avira Operations GmbH & Co. KG

avshadow.exe 2936 3,344 K 3,380 K

AppleMobileDeviceService.exe 528 3,940 K 7,460 K MobileDeviceService Apple Inc.

BcmSqlStartupSvc.exe 12 1,088 K 3,024 K BCM SQL Startup Service Microsoft Corporation

mDNSResponder.exe 608 1,652 K 3,944 K Bonjour Service Apple Inc.

svchost.exe 428 2,232 K 2,988 K Host Process for Windows Services Microsoft Corporation

CFSvcs.exe 868 2,348 K 2,328 K Service of ConfigFree. TOSHIBA CORPORATION

McSACore.exe 1392 17,708 K 6,556 K SiteAdvisor McAfee, Inc.

rundll32.exe 976 2,888 K 5,280 K

sqlservr.exe 1536 38,556 K 2,540 K SQL Server Windows NT Microsoft Corporation

o2flash.exe 444 816 K 2,428 K O2 Flash Memory Service O2Micro International

svchost.exe 2068 2,096 K 4,008 K Host Process for Windows Services Microsoft Corporation

sqlwriter.exe 2128 3,764 K 4,600 K SQL Server VSS Writer Microsoft Corporation

svchost.exe 2160 4,116 K 5,120 K Host Process for Windows Services Microsoft Corporation

TNaviSrv.exe 2220 1,008 K 2,964 K TOSHIBA Navi Support Service TOSHIBA Corporation

TODDSrv.exe 2252 2,212 K 3,376 K TDCSrv Application TOSHIBA Corporation

TosCoSrv.exe 2296 2,892 K 3,556 K TOSHIBA Power Saver TOSHIBA Corporation

TosBtSrv.exe 2312 1,216 K 3,208 K TOSHIBA Bluetooth Service TOSHIBA CORPORATION

TosIPCSrv.exe 2372 852 K 2,456 K TosIPCSrv.exe TOSHIBA Corporation

ULCDRSvr.exe 2404 444 K 1,364 K ULCDRSvr Ulead Systems, Inc.

svchost.exe 2476 1,584 K 4,236 K Host Process for Windows Services Microsoft Corporation

WTSrv.exe 2500 2,448 K 4,128 K

SearchIndexer.exe 2524 230,520 K 51,588 K Microsoft Windows Search Indexer Microsoft Corporation

SearchProtocolHost.exe 4104 5,016 K 8,372 K

SearchFilterHost.exe 4156 3,540 K 6,148 K

XAudio.exe 2600 880 K 2,304 K Modem Audio Service Conexant Systems, Inc.

SmartFaceVWatchSrv.exe 2956 8,004 K 4,720 K Service for SmartFaceV Toshiba

wmpnetwk.exe 2796 7,428 K 12,172 K Windows Media Player Network Sharing Service Microsoft Corporation

iPodService.exe 3200 3,080 K 5,552 K iPodService Module (32-bit) Apple Inc.

svchost.exe 5344 19,776 K 26,104 K Host Process for Windows Services Microsoft Corporation

taskeng.exe 1844 1,892 K 5,648 K

taskeng.exe 2488 < 0.01 4,300 K 9,060 K Task Scheduler Engine Microsoft Corporation

lsass.exe 700 4,276 K 3,228 K Local Security Authority Process Microsoft Corporation

lsm.exe 708 2,248 K 3,912 K

csrss.exe 624 4,524 K 13,900 K

winlogon.exe 688 2,416 K 5,232 K

MSASCui.exe 3748 6,384 K 6,932 K Windows Defender User Interface Microsoft Corporation

NDSTray.exe 3792 < 0.01 11,724 K 7,232 K ConfigFree Task tray menu TOSHIBA CORPORATION

CFSwMgr.exe 4396 2,988 K 6,940 K ConfigFree Switch Manager TOSHIBA CORPORATION

ItSecMng.exe 3848 1,412 K 4,604 K IT Security Manager for Toshiba Stack TOSHIBA CORPORATION

igfxtray.exe 3864 1,556 K 5,364 K igfxTray Module Intel Corporation

hkcmd.exe 3896 < 0.01 1,960 K 5,532 K hkcmd Module Intel Corporation

igfxpers.exe 3904 1,580 K 5,232 K persistence Module Intel Corporation

Apoint.exe 3948 < 0.01 3,372 K 6,224 K Alps Pointing-device Driver Alps Electric Co., Ltd.

ApMsgFwd.exe 3964 1,216 K 4,456 K

hidfind.exe 1048 2,132 K 3,928 K Alps Pointing-device Driver Alps Electric Co., Ltd.

TPwrMain.exe 3980 3,596 K 5,544 K TOSHIBA Power Saver TOSHIBA Corporation

SmoothView.exe 4000 1,160 K 3,816 K SmoothView TOSHIBA Corporation

TCrdMain.exe 4008 7,320 K 8,072 K TOSHIBA Flash Cards TOSHIBA Corporation

traybar.exe 4052 < 0.01 3,552 K 5,756 K traybar Chicony

GoogleDesktop.exe 4072 < 0.01 10,548 K 6,472 K Google Desktop Google

GoogleDesktop.exe 4724 < 0.01 7,924 K 4,052 K Google Desktop Google

avgnt.exe 348 2.22 5,204 K 4,292 K Avira System Tray Tool Avira Operations GmbH & Co. KG

GrooveMonitor.exe 328 3,864 K 8,632 K GrooveMonitor Utility Microsoft Corporation

WTClient.exe 956 1,972 K 5,720 K Tablet Client Driver Tablet Driver

jusched.exe 2624 1,196 K 3,496 K Java Update Scheduler Sun Microsystems, Inc.

iTunesHelper.exe 1340 < 0.01 4,580 K 9,432 K iTunesHelper Apple Inc.

TOSCDSPD.exe 2168 1,256 K 4,644 K CD/DVD Drive Acoustic Silencer TOSHIBA

Skype.exe 1376 < 0.01 62,604 K 58,544 K Skype Skype Technologies S.A.

peer.exe 1664 4,940 K 8,144 K Grid Service FS2YOU

GoogleToolbarNotifier.exe 1068 < 0.01 3,524 K 1,260 K GoogleToolbarNotifier Google Inc.

SSScheduler.exe 3768 1,132 K 2,964 K McAfee Security Scanner Scheduler McAfee, Inc.

SketchBookSnapshot.exe 3732 1,520 K 5,004 K SketchBook Snapshot Autodesk Inc

Dropbox.exe 3840 < 0.01 48,888 K 48,268 K Dropbox Dropbox, Inc.

wmpnscfg.exe 3240 1,820 K 5,976 K Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation

ApntEx.exe 1200 1,384 K 4,204 K Alps Pointing-device Driver for Windows NT/2000/XP/Vista Alps Electric Co., Ltd.

explorer.exe 3100 < 0.01 48,772 K 68,984 K Windows Explorer Microsoft Corporation

chrome.exe 5876 < 0.01 64,436 K 94,940 K Google Chrome Google Inc.

chrome.exe 3428 17,964 K 23,104 K Google Chrome Google Inc.

chrome.exe 852 17,272 K 21,680 K Google Chrome Google Inc.

chrome.exe 4100 19,716 K 23,068 K Google Chrome Google Inc.

chrome.exe 5808 16,116 K 20,788 K Google Chrome Google Inc.

chrome.exe 2660 17,072 K 21,432 K Google Chrome Google Inc.

chrome.exe 4476 17,892 K 23,740 K Google Chrome Google Inc.

chrome.exe 4524 6,140 K 11,572 K Google Chrome Google Inc.

chrome.exe 5800 < 0.01 70,484 K 75,856 K Google Chrome Google Inc.

rundll32.exe 4024 6,412 K 6,128 K Windows host process (Rundll32) Microsoft Corporation

chrome.exe 5952 < 0.01 16,052 K 20,040 K Google Chrome Google Inc.

chrome.exe 4456 < 0.01 32,308 K 35,804 K Google Chrome Google Inc.

chrome.exe 4740 < 0.01 106,436 K 112,092 K Google Chrome Google Inc.

chrome.exe 5556 < 0.01 62,400 K 66,468 K Google Chrome Google Inc.

chrome.exe 2768 < 0.01 91,152 K 75,484 K Google Chrome Google Inc.

chrome.exe 1968 < 0.01 104,876 K 111,236 K Google Chrome Google Inc.

HijackThis.exe 4380 7,848 K 15,268 K HijackThis Trend Micro Inc.

WinRAR.exe 4416 < 0.01 8,452 K 16,392 K WinRAR archiver Alexander Roshal

procexp.exe 5756 2.22 16,928 K 27,396 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

uTorrent.exe 4932 < 0.01 12,744 K 19,456 K µTorrent BitTorrent, Inc.

Process: uTorrent.exe Pid: 4932

Name Description Company Name Version

advapi32.dll Advanced Windows 32 Base API Microsoft Corporation 6.0.6002.18005

apphelp.dll Application Compatibility Client Library Microsoft Corporation 6.0.6002.18005

bcrypt.dll Windows Cryptographic Primitives Library Microsoft Corporation 6.0.6002.18005

clbcatq.dll COM+ Configuration Catalog Microsoft Corporation 2001.12.6931.18000

comctl32.dll User Experience Controls Library Microsoft Corporation 6.10.6002.18305

comctl32.dll.mui User Experience Controls Library Microsoft Corporation 6.10.6001.18000

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.6002.18005

credssp.dll TS Single Sign On Security Package Microsoft Corporation 6.0.6001.18000

crypt32.dll Crypto API32 Microsoft Corporation 6.0.6002.18005

dbghelp.dll Windows Image Helper Microsoft Corporation 6.0.6001.18000

dhcpcsvc.dll DHCP Client Service Microsoft Corporation 6.0.6002.18005

dhcpcsvc6.dll DHCPv6 Client Microsoft Corporation 6.0.6002.18005

dnsapi.dll DNS Client API DLL Microsoft Corporation 6.0.6002.18416

duser.dll Windows DirectUser Engine Microsoft Corporation 6.0.6001.18000

duser.dll.mui Windows DirectUser Engine Microsoft Corporation 6.0.6000.16386

dwmapi.dll Microsoft Desktop Window Manager API Microsoft Corporation 6.0.6001.18000

FirewallAPI.dll Windows Firewall API Microsoft Corporation 6.0.6001.18000

gdi32.dll GDI Client DLL Microsoft Corporation 6.0.6002.18005

iertutil.dll Run time utility for Internet Explorer Microsoft Corporation 7.0.6002.18461

imageres.dll Windows Image Resource Microsoft Corporation 6.0.6000.16386

imageres.dll.mui Windows Image Resource Microsoft Corporation 6.0.6000.16386

imm32.dll Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.0.6002.18005

index.dat

IPHLPAPI.DLL IP Helper API Microsoft Corporation 6.0.6002.18005

iphlpapi.dll.mui IP Helper API Microsoft Corporation 6.0.6000.16386

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.0.6002.18449

kernel32.dll.mui Windows NT BASE API Client DLL Microsoft Corporation 6.0.6001.18000

locale.nls

lpk.dll Language Pack Microsoft Corporation 6.0.6002.18051

mdnsNSP.dll Bonjour Namespace Provider Apple Inc. 3.0.0.10

msasn1.dll ASN.1 Runtime APIs Microsoft Corporation 6.0.6002.18106

msctf.dll MSCTF Server DLL Microsoft Corporation 6.0.6002.18005

msimg32.dll GDIEXT Client DLL Microsoft Corporation 6.0.6000.16386

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.6002.18005

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.0.6002.18005

mswsock.dll.mui Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.0.6000.16386

NapiNSP.dll E-mail Naming Shim Provider Microsoft Corporation 6.0.6001.18000

ncrypt.dll Windows cryptographic library Microsoft Corporation 6.0.6002.18005

netapi32.dll Net Win32 API DLL Microsoft Corporation 6.0.6002.18005

nlaapi.dll Network Location Awareness 2 Microsoft Corporation 6.0.6001.18000

normaliz.dll Unicode Normalization DLL Microsoft Corporation 6.0.6000.16386

nsi.dll NSI User-mode interface DLL Microsoft Corporation 6.0.6001.18000

ntdll.dll NT Layer DLL Microsoft Corporation 6.0.6002.18327

ntmarta.dll Windows NT MARTA provider Microsoft Corporation 6.0.6002.18005

ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.0.6002.18277

oleacc.dll Active Accessibility Core Component Microsoft Corporation 4.2.5406.0

oleaccrc.dll Active Accessibility Resource DLL Microsoft Corporation 4.2.5406.0

oleaut32.dll Microsoft Corporation 6.0.6002.18357

pnrpnsp.dll PNRP Name Space Provider Microsoft Corporation 6.0.6001.18000

psapi.dll Process Status Helper Microsoft Corporation 6.0.6000.16386

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.0.6000.16386

rasapi32.dll Remote Access API Microsoft Corporation 6.0.6002.18005

rasman.dll Remote Access Connection Manager Microsoft Corporation 6.0.6001.18000

rpcrt4.dll Remote Procedure Call Runtime Microsoft Corporation 6.0.6002.18024

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.0.6002.18005

rtutils.dll Routing Utilities Microsoft Corporation 6.0.6002.18274

sahook.dll SiteAdvisor McAfee, Inc. 3.4.1.195

samlib.dll SAM Library DLL Microsoft Corporation 6.0.6002.18005

schannel.dll TLS / SSL Security Provider Microsoft Corporation 6.0.6002.18462

secur32.dll Security Support Provider Interface Microsoft Corporation 6.0.6002.18051

SensApi.dll SENS Connectivity API DLL Microsoft Corporation 6.0.6000.16386

setupapi.dll Windows Setup API Microsoft Corporation 6.0.6002.18005

shell32.dll Windows Shell Common Dll Microsoft Corporation 6.0.6002.18393

shlwapi.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.6002.18393

tapi32.dll Microsoft® Windows Telephony API Client DLL Microsoft Corporation 6.0.6000.16386

urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 7.0.6002.18457

user32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.0.6002.18005

user32.dll.mui Multi-User Windows USER API Client DLL Microsoft Corporation 6.0.6001.18000

userenv.dll Userenv Microsoft Corporation 6.0.6002.18005

userenv.dll.mui Userenv Microsoft Corporation 6.0.6000.16386

usp10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.6002.18244

uTorrent.exe µTorrent BitTorrent, Inc. 3.1.2.26773

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.6001.18000

version.dll Version Checking and File Installation Libraries Microsoft Corporation 6.0.6002.18005

wininet.dll Internet Extensions for Win32 Microsoft Corporation 7.0.6002.18457

winmm.dll MCI API DLL Microsoft Corporation 6.0.6002.18005

winnsi.dll Network Store Information RPC interface Microsoft Corporation 6.0.6001.18000

winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 6.0.6002.18005

Wldap32.dll Win32 LDAP API DLL Microsoft Corporation 6.0.6002.18005

ws2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.0.6001.18000

ws2_32.dll.mui Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.0.6000.16386

wshbth.dll Windows Sockets Helper DLL Microsoft Corporation 6.0.6002.18005

wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation 6.0.6001.18000

WSHTCPIP.DLL Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.0.6001.18000

DMP file: http://www.mediafire.com/?v5rh3y146uqge5n

DreadWingKnight · March 30, 2012

Does the problem persist with McAfee temporarily uninstalled?

umichii · March 30, 2012

I restarted my laptop, ran a check disk, and now it seems to be alright again though I have not tried downloading anything yet.

And no, I was not able to try out turning off any of my antivirus.

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