utorrent has crashed

moose123 · March 30, 2012

this is getting really frusturating and is pissing me off so my temper is very short right now.

I download utorrent 2.0.4.exe. I install it. I try to open it and it says utorrent has crashed.

A crash dump has been saved as : blah blah blah and

it gives me 3 options

>>Submit this dump to the developers

>>Just relaunch the application

>>Dont relaunch the application or send a crash dump.

I have clicked on all of them multiple times(trying something else everytime it crashes). Nothing has worked. HELP PLS FOR THE LOVE OF GOD im going to hit something becuase this is so annoying

___________________

hijackthis

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 7:00:04 PM, on 3/30/2012

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v9.00 (9.00.8112.16421)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\TeamViewer\Version5\TeamViewer.exe

C:\Users\Rohan\AppData\Local\Temp\Rar$EX73.280\Internet Download Manager v6.07.12\crack\idman.exe

C:\Program Files (x86)\SweetIM\Messenger\SweetIM.exe

C:\Program Files (x86)\AVG Secure Search\vprot.exe

C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe

C:\Program Files (x86)\Samsung\Easy Settings\MovieColorEnhancer.exe

C:\Users\Rohan\AppData\Local\Google\Chrome\Application\chrome.exe

C:\windows\SysWOW64\rundll32.exe

C:\Users\Rohan\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Rohan\Downloads\Programs\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://samsung.msn.com

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.p30day.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.sweetim.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

F2 - REG:system.ini: UserInit=userinit.exe

O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files (x86)\Internet Download Manager\IDMIECC.dll

O2 - BHO: Complitly - {0FB6A909-6086-458F-BD92-1F8EE10042A0} - C:\Users\kishan\AppData\Roaming\Complitly\Complitly.dll

O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton AntiVirus\Engine\19.6.2.10\IPS\IPSBHO.DLL

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll

O2 - BHO: IESpeakDoc - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll

O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\10.2.0.3\AVG Secure Search_toolbar.dll

O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL

O2 - BHO: Free Download Manager - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files (x86)\Free Download Manager\iefdm2.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll

O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo\YontooIEClient.dll

O3 - Toolbar: SweetPacks Toolbar for Internet Explorer - {EEE6C35B-6118-11DC-9C72-001320C79847} - C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgToolbarIE.dll

O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\10.2.0.3\AVG Secure Search_toolbar.dll

O4 - HKLM\..\Run: [KSafeTray] "C:\Program files (x86)\Kingsoft\PCDoctor\KSafeTray.exe" -autorun

O4 - HKLM\..\Run: [bCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices

O4 - HKLM\..\Run: [sweetIM] C:\Program Files (x86)\SweetIM\Messenger\SweetIM.exe

O4 - HKLM\..\Run: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"

O4 - HKCU\..\Run: [Google Update] "C:\Users\Rohan\AppData\Local\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [Facebook Update] "C:\Users\Rohan\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver

O4 - HKCU\..\Run: [iDMan] C:\Users\Rohan\AppData\Local\Temp\Rar$EX73.280\Internet Download Manager v6.07.12\crack\idman.exe /onboot

O8 - Extra context menu item: Download all links with IDM - C:\Users\Rohan\AppData\Local\Temp\Rar$EX73.280\Internet Download Manager v6.07.12\crack\IEGetAll.htm

O8 - Extra context menu item: Download with IDM - C:\Users\Rohan\AppData\Local\Temp\Rar$EX73.280\Internet Download Manager v6.07.12\crack\IEExt.htm

O8 - Extra context menu item: Search the Web - C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\resources\menuext.html

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra button: (no name) - {7815BE26-237D-41A8-A98F-F7BD75F71086} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll

O9 - Extra 'Tools' menuitem: Send by Bluetooth to - {7815BE26-237D-41A8-A98F-F7BD75F71086} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll

O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\10.2.0\ViProtocol.dll

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)

O23 - Service: AMD External Events Utility - Unknown owner - C:\windows\system32\atiesrxx.exe (file missing)

O23 - Service: Atheros Bt&Wlan Coex Agent - Atheros - C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe

O23 - Service: AtherosSvc - Atheros Commnucations - C:\Program Files (x86)\Bluetooth Suite\adminservice.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)

O23 - Service: KMService - Unknown owner - C:\windows\system32\srvany.exe

O23 - Service: KSafe service (KSafeSvc) - Kingsoft Corporation - C:\Program files (x86)\Kingsoft\PCDoctor\KSafeSvc.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)

O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program Files (x86)\Norton AntiVirus\Engine\19.6.2.10\ccSvcHst.exe

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)

O23 - Service: Norton Online Backup (NOBU) - Symantec Corporation - C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe

O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files (x86)\WinPcap\rpcapd.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)

O23 - Service: TeamViewer 5 (TeamViewer5) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version5\TeamViewer_Service.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)

O23 - Service: vToolbarUpdater10.2.0 - Unknown owner - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\10.2.0\ToolbarUpdater.exe

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--

End of file - 11646 bytes

________________

Process explorer

Process PID CPU Private Bytes Working Set Description Company Name

System Idle Process 0 86.78 0 K 24 K

System 4 1.07 144 K 780 K

Interrupts n/a 0.89 0 K 0 K Hardware Interrupts and DPCs

smss.exe 300 548 K 68 K

csrss.exe 440 < 0.01 2,272 K 1,668 K

conhost.exe 1244 < 0.01 1,160 K 296 K

wininit.exe 524 1,720 K 144 K

services.exe 612 5,180 K 4,796 K

svchost.exe 744 5,164 K 3,848 K Host Process for Windows Services Microsoft Corporation

rundll32.exe 3372 2,144 K 2,660 K Windows host process (Rundll32) Microsoft Corporation

WmiPrvSE.exe 188 2,800 K 6,272 K

dllhost.exe 4460 2,444 K 6,036 K COM Surrogate Microsoft Corporation

svchost.exe 868 0.01 4,908 K 4,608 K Host Process for Windows Services Microsoft Corporation

atiesrxx.exe 920 1,732 K 320 K AMD External Events Service Module AMD

atieclxx.exe 1136 2,692 K 1,896 K

svchost.exe 1004 26,268 K 12,464 K Host Process for Windows Services Microsoft Corporation

audiodg.exe 540 2.05 24,012 K 19,612 K

svchost.exe 336 0.13 112,580 K 105,172 K Host Process for Windows Services Microsoft Corporation

dwm.exe 2260 0.98 34,256 K 22,756 K Desktop Window Manager Microsoft Corporation

svchost.exe 452 0.07 36,064 K 24,904 K Host Process for Windows Services Microsoft Corporation

taskeng.exe 2228 2,640 K 2,528 K Task Scheduler Engine Microsoft Corporation

YCMMirage.exe 4872 < 0.01 2,368 K 916 K YouCam Mirage CyberLink

MovieColorEnhancer.exe 4912 4,256 K 1,288 K MovieColorEnhancer.exe Samsung Electronics Co., Ltd.

taskeng.exe 2344 2,948 K 1,424 K

SWMAgent.exe 3184 9,256 K 3,016 K

SmartSetting.exe 4948 < 0.01 7,984 K 2,008 K

dmhkcore.exe 4952 10,468 K 2,204 K

EasySpeedUpManager.exe 4904 5,028 K 528 K

WCScheduler.exe 4792 10,164 K 528 K

SSCKbdHk.exe 3900 2,416 K 672 K

svchost.exe 1036 < 0.01 9,780 K 10,364 K Host Process for Windows Services Microsoft Corporation

svchost.exe 1184 < 0.01 12,664 K 9,664 K Host Process for Windows Services Microsoft Corporation

KSafeSvc.exe 1376 0.06 26,824 K 8,372 K PC Doctor Service Kingsoft Corporation

KSafeTray.exe 3700 0.07 20,696 K 12,748 K

spoolsv.exe 1700 7,692 K 3,592 K Spooler SubSystem App Microsoft Corporation

svchost.exe 1728 12,820 K 9,444 K Host Process for Windows Services Microsoft Corporation

armsvc.exe 1836 1,232 K 172 K Adobe Acrobat Update Service Adobe Systems Incorporated

Ath_CoexAgent.exe 1872 2,160 K 2,036 K Atheros Coex Service Application Atheros

AdminService.exe 1912 2,400 K 1,804 K AdminService Application Atheros Commnucations

srvany.exe 1980 856 K 144 K

KMService.exe 2028 1,056 K 160 K

ccsvchst.exe 2036 0.20 32,168 K 11,812 K Symantec Service Framework Symantec Corporation

ccsvchst.exe 2168 15,576 K 9,860 K

RichVideo.exe 2064 1,308 K 1,088 K RichVideo Module

taskhost.exe 2152 0.02 9,148 K 4,100 K Host Process for Windows Tasks Microsoft Corporation

svchost.exe 2468 2,108 K 2,020 K Host Process for Windows Services Microsoft Corporation

TeamViewer_Service.exe 2492 0.01 4,972 K 5,036 K TeamViewer Remote Control Application TeamViewer GmbH

TeamViewer.exe 3196 0.01 13,736 K 3,692 K TeamViewer Remote Control Application TeamViewer GmbH

ToolbarUpdater.exe 2552 3,716 K 2,236 K ToolbarU Application

OSPPSVC.EXE 2888 5,596 K 1,584 K

svchost.exe 2948 1,848 K 296 K Host Process for Windows Services Microsoft Corporation

svchost.exe 2076 < 0.01 6,752 K 5,844 K Host Process for Windows Services Microsoft Corporation

SearchIndexer.exe 2548 0.01 25,420 K 12,676 K Microsoft Windows Search Indexer Microsoft Corporation

wmpnetwk.exe 4396 7,628 K 9,952 K Windows Media Player Network Sharing Service Microsoft Corporation

NOBuAgent.exe 5068 0.01 2,564 K 840 K Norton Online Backup Service Symantec Corporation

WLIDSVC.EXE 3712 < 0.01 8,404 K 2,628 K

WLIDSVCM.EXE 1064 1,508 K 120 K

PresentationFontCache.exe 4584 29,172 K 264 K PresentationFontCache.exe Microsoft Corporation

lsass.exe 632 < 0.01 4,744 K 3,912 K Local Security Authority Process Microsoft Corporation

lsm.exe 640 2,860 K 1,464 K

csrss.exe 556 0.50 3,388 K 14,116 K

winlogon.exe 836 3,112 K 172 K

explorer.exe 2404 0.16 41,240 K 41,960 K Windows Explorer Microsoft Corporation

RAVCpl64.exe 3428 9,384 K 3,044 K Realtek HD Audio Manager Realtek Semiconductor

ETDCtrl.exe 3460 0.02 6,448 K 2,644 K ETD Control Center ELAN Microelectronics Corp.

ETDCtrlHelper.exe 3484 0.07 3,568 K 704 K

BtvStack.exe 3560 16,492 K 3,252 K Bluetooth Tray Atheros Commnucations

AthBtTray.exe 3588 5,192 K 2,652 K Bluetooth Tray Atheros Commnucations

sidebar.exe 4060 < 0.01 13,928 K 16,536 K Windows Desktop Gadgets Microsoft Corporation

idman.exe 3096 < 0.01 12,476 K 14,424 K Internet Download Manager (IDM) Tonec Inc.

WinRAR.exe 4884 < 0.01 11,964 K 21,604 K WinRAR archiver Alexander Roshal

procexp.exe 700 2,064 K 6,496 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

procexp64.exe 5768 2.26 22,208 K 37,996 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

chrome.exe 5292 0.76 87,476 K 111,476 K Google Chrome Google Inc.

chrome.exe 2732 15,688 K 18,660 K Google Chrome Google Inc.

chrome.exe 5800 16,688 K 20,080 K Google Chrome Google Inc.

chrome.exe 4152 15,320 K 17,072 K Google Chrome Google Inc.

chrome.exe 3692 15,384 K 17,104 K Google Chrome Google Inc.

chrome.exe 4580 0.13 65,232 K 73,612 K Google Chrome Google Inc.

rundll32.exe 3956 7,236 K 9,300 K Windows host process (Rundll32) Microsoft Corporation

chrome.exe 2328 3.14 77,564 K 60,096 K Google Chrome Google Inc.

chrome.exe 6112 < 0.01 42,120 K 47,520 K Google Chrome Google Inc.

chrome.exe 1812 0.03 40,948 K 47,324 K Google Chrome Google Inc.

chrome.exe 2392 0.03 32,956 K 39,012 K Google Chrome Google Inc.

SweetIM.exe 3980 4,696 K 2,776 K SweetIM Instant Messenger Enhancer SweetIM Technologies Ltd.

vprot.exe 1012 0.44 4,308 K 2,316 K VProtect Application

CLMLSvc.exe 5500 0.01 3,592 K 528 K

Media+Player10Serv.exe 5548 2,076 K 528 K

MOM.exe 5996 0.01 40,052 K 4,780 K

CCC.exe 3860 0.02 103,356 K 4,416 K

______________________

Crashdump

http://www.woofiles.com/dl-296588-MQuqJNBE-22150utorrent.4376.dmp

jbebad · March 31, 2012

I do not believe they support that version any longer. You need to upgrade to 3.*. So unless there is another user who is currently using that version on this forum, I doubt you will get any help.

rafi · March 31, 2012

3.1.3 is latest stable

moose123 · April 1, 2012

what ?

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utorrent has crashed

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