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new router, getting red exclamation mark


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Hi all, I just had Cox install a new model/router as my 11 year old modem just took a crap. Now with this new router/modem I'm getting the red exclamation mark every time I hit speeds of around 1MB/sec and then it seems to lose the connection and start all over with the speed at zero. Before the new router/modem I was getting around 2.5MB/sec. Any help would be greatly appreciated.

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