Error: The process cannot access the file because it is being used by

Tres327 · November 9, 2013

I was running the most up to date version of uT, but kept receiving an element not found error. After searching the forum, I found that people resolved by rolling back to v3.1.3. After rolling back, the same torrent is now getting the process cannot access the file because it is being used by another process error.

I am running Windows 8, and below is my HijackThis log:

C:\Program Files\tEtINbQw\qzrkZQBT.exe

C:\Program Files (x86)\uTorrent\uTorrent.exe

C:\Program Files (x86)\OpenDNS Updater\OpenDNSUpdater.exe

C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe

C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe

C:\Program Files (x86)\Internet Explorer\IELowutil.exe

C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_1.0.0.0_x86__8wekyb3d8bbwe\Solitaire.exe

C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK13/1

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK13/1

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.coupons.com/

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coIEPlg.dll

O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\IPS\IPSBHO.DLL

O2 - BHO: Webroot Filtering Extension - {C9C42510-9B41-42c1-9DCD-7282A2D07C61} - C:\ProgramData\WRData\PKG\Vistax86\wrflt.dll

O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll

O2 - BHO: TBSB07898 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files (x86)\Coupons.com CouponBar\tbcore3.dll

O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\coIEPlg.dll

O3 - Toolbar: Coupons.com CouponBar - {8660E5B3-6C41-44DE-8503-98D99BBECD41} - C:\Program Files (x86)\Coupons.com CouponBar\tbcore3.dll

O4 - HKLM\..\Run: [startCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

O4 - HKLM\..\Run: [CLMLServer_For_P2G8] "c:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe"

O4 - HKLM\..\Run: [CLVirtualDrive] "c:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R

O4 - HKLM\..\Run: [WRSVC] "C:\Program Files\tEtINbQw\qzrkZQBT.exe" -ul

O4 - HKCU\..\Run: [OpenDNS Updater] "C:\Program Files (x86)\OpenDNS Updater\OpenDNSUpdater.exe" /autostart

O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun

O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" /MINIMIZED

O4 - HKCU\..\RunOnce: [uninstall C:\Users\Raymond\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727\amd64] C:\windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Raymond\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727\amd64"

O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O16 - DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} (Hewlett-Packard Online Support Services) - https://h50203.www5.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.EXE

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)

O23 - Service: AMD External Events Utility - Unknown owner - C:\windows\system32\atiesrxx.exe (file missing)

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)

O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe

O23 - Service: HP Connected Remote Service (HPConnectedRemote) - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Connected Remote\HPConnectedRemoteService.exe

O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe

O23 - Service: HP Registration Service (HPRegistrationSvc) - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Registration Service\HPRegistrationService.exe

O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)

O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)

O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

O23 - Service: WRSVC - Webroot - C:\Program Files\tEtINbQw\qzrkZQBT.exe

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I have seen multiple of these posts that haven't been addressed, it would be greatly appreciated if this one was. Thank you.

Andreasvb · November 9, 2013

Most likely Norton Internet Security, kill it with fire.

Also, you can remove some adware, e.g. O3 - Toolbar: Coupons.com CouponBar.

The update to latest µTorrent will not be installed in %ProgramFiles(x86)% anymore.

Your registry setting indicates it tries to load the old path: O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe"

Tres327 · November 9, 2013

I uninstalled Norton and restarted, but the issue remains.

The coupon adware is unfortunately something my grandmother uses for couponing, so that has to stay.

I am not looking to update uT since I had to roll it back in order to fix an initial issue.

Here is the log after the Norton uninstall:

Running processes: