md5 Posted April 28, 2014 Report Share Posted April 28, 2014 Hello I've just upgraded to 3.4.1, and the app keeps crashing after 1-2 mins. It's crashing with an invalid memory access at ntdll.dll (I know, not very helpful). I can always replicate this when I open uTorrent, and then add a new torrent. The app will always crash after 1-2 mins.I've tried downloading 2 torrents, and then adding 2 new torrents. When the app crashes and I reopen it, the newly added torrents are removed, and only the two original torrents remain. I got no problem whatsoever with version 3.3.2. I went to check the troubleshooting FAQ topic, but all the "Helpful links" are broken My system specs are:* Intel i7, 12GB RAM, Windows 7 Pro English 64-bit SP1* I'm using ESET Smart Security as my antivirus software* My ISP is OTENet (Greece) I've tried the following versions:* 3.4.1 Build 30888 -----> crash* 3.4.1 Build 30946 (Beta) -----> crash* 3.4 Build 30635 -----> crash* 3.3.2 Build 30586 -----> works fine I've tried toggling the following preferences, but the app still crashes:* Advanced -> Disk cache -> Increase automatic cache size when cache thrashing (disabled -> enabled)* Advanced -> disabled all btapps settings (auto_update_btapps, auto_update_btinstalls, enable_activex)* Advanced -> diskio.coalesce_writes (enabled -> disabled)* Advanced -> peer.disconnect_inactive (enabled -> disabled)* Advanced -> bt.use_similar_torrent_data (enabled -> disabled)* Advanced -> choker.slots_auto (enabled -> disabled) Link to comment Share on other sites More sharing options...
DreadWingKnight Posted April 28, 2014 Report Share Posted April 28, 2014 What disk cache numbers do you have? Link to comment Share on other sites More sharing options...
md5 Posted April 28, 2014 Author Report Share Posted April 28, 2014 Thanks for your quick response In Advanced, I got the following cache-related options:diskio.cache_reduce_minutes -----> 9diskio.cache_stripe -----> 128diskio.coalesce_write_size -----> 2097152diskio.max_write_queue -----> 32 Also, in Advanced->Disk cache I get 128MB in the automatic cache size. I checked on another PC, and I noticed that this is automatically set to 32MB. Not sure how that's calculated, should I try and manually set it to 32MB and see what happens? (Edit: Note that I'm currently using version 3.3.2 build 30586, not sure if that makes any difference for these numbers) Link to comment Share on other sites More sharing options...
DreadWingKnight Posted April 28, 2014 Report Share Posted April 28, 2014 Are there dump files in %appdata%\uTorrent? Link to comment Share on other sites More sharing options...
md5 Posted April 28, 2014 Author Report Share Posted April 28, 2014 There are yes, it seems there's one dump for every crash, but they're all zero-sized, I'm afraid Can I provide some sort of other information that may be helpful? Link to comment Share on other sites More sharing options...
Kitsoran Posted May 4, 2014 Report Share Posted May 4, 2014 Logs might help: http://forum.utorrent.com/topic/25348-how-to-report-a-bug/ Link to comment Share on other sites More sharing options...
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