utorrent still displaying, uTorrent is not compatible with VCom Fix...

[costnowt]

Hi peeps! Uninstalled Vcom Fix-it utilities 5 using 'Ashampoo Uninstaller Suite Plus' as I can't find the original uninstaller, but for some reason it won't remove 'MxAVlsp.dll'. Thus I still keep getting,

'uTorrent is not compatible with 'VCom Fix-It' (Mxavlsp.dll) that appears to be installed on your computer. That program causes severe bugs, and might cause uTorrent to crash or behave strangely...'

I've tried manually deleting it but to no avail. I've done a quick google search on how to remove this dll but it seems it may be useful? Please help as it's driving me nuts?

Thanks in advance

[Ultima]

Maybe the file is still registered with Windows... Try unregistering it like this:

Start > Run > regsvr32 /u "%program files%\vcom\system suite\mxavlsp.dll"

If it doesn't help, restart your computer and delete. If that doesn't help, use Unlocker.

[costnowt]

Hi! Thanks for the quick reply I tried your suggestions and managed to remove it but now that seems to have caused another problem Aaagh!

Methinks a bit of background first. Before my first post I'd uninstalled Fix-it using 'Ashampoo uninstaller Suite Plus' but I was still left with 'MxAVlsp.dll', that's when I sent my 1st post.

In the meantime, I was wondering that if I restored Fix-it (when Ashampoo Uninstaller uninstalls files, it just sends them to the recycle bin. To restore them you just do it in the usual way, ie, highlight, right-click...) I might be able to use the programs own uninstaller. This I did, but I couldn't find the programs own uninstaller.

Oh crap! Now I'm in big trouble because not only have I not got the programs own uninstaller but I deleted Ashampoo's log file (snapshot of my computer before installation). I read somewhere that although not preferable, you can manually delete programs. I went through a couple of directories deleting everything related to Fix-it. With this done I used unlocker to get rid of the blasted 'MxAVlsp.dll' file.

Out of the frying pan... Now I can't get an internet connection and the email scanner on 'AVG' anti-virus is not working! :mad I've tried reinstalling my ADSL modem software but this hasn't had any effect. Also, when trying to establish a connection it works for a short time then dies? Help?

Apologies if this is a little long-winded but I'm not sure how familiar people are with the prg's I use.

Please help? You know how it is when you're without the internet? Something like missing a limb comes to mind. :rolleyes

[Switeck]

You probably need LSP fix from here:

http://cexx.org/lspfix.htm

Getting HijackThis, Process Viewer, and TCP View (from www.sysinternals.com) might be helpful too if you haven't already.

[costnowt]

Thanks for the reply! If I use LSP fix and it does the trick will this negate the need for the other prg's? Hate to sound a bit dense but once I get these prg's what exactly am I meant to be looking for? :/

With Hijack this, is it a case of taking a snapshot and then posting it on here? Also do the other two prg's do the same thing? Lots of questions I know!

Cheers

[Switeck]

HijackThis lists what is installed+running on your computer. VERY good for finding the hidden nasty running in the background.

Process Viewer shows a real-time list of what is running on your computer -- and allows you to kill them from RAM memory. That way, you can then delete them from your hard drive if they're something bad.

TCP View lists what connections are being made to your computer. On XP it can even show what application is tied to a particular connection. Once again, VERY handy for spotting hidden processes that want to link into places on the internet.

LSP fix should ONLY be used if HijackThis says there's a broken LSP link. It may take some reading to find that though...

[costnowt]

Hi! Thanks for the responce. So I'm guessing, should I use 'Hijack This' first. If so can I post the results on here and hope someone can interpret them? If not where should I post it?

Once agin thanks for the help!

[Switeck]

You can post it here, but it will likely be a LONG list! A few of us have some skill at deciphering the list, but you'll need to go elsewhere to find real experts on the subject.

I personally just GOOGLE anything that looks strange. I also try to find the strange files and right-click+ Properties on them to see if they are signed by who made them.

[costnowt]

Ok here goes:

Logfile of HijackThis v1.99.1

Scan saved at 18:26:51, on 02/06/2006

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe

C:\WINDOWS\System32\cisvc.exe

C:\Program Files\ewido anti-malware\ewidoctrl.exe

C:\WINDOWS\system32\SLEE503.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\ZONELABS\vsmon.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe

C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\Softwin\BitDefender8\bdnagent.exe

C:\Program Files\Unlocker\UnlockerAssistant.exe

C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\ashampoo\Ashampoo UnInstaller Suite Plus\UnInstaller Suite\UIWatcher.exe

C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe

C:\Program Files\Down2Home\Down2Home.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\cidaemon.exe

C:\Documents and Settings\DAVID SCOT T WALTERS\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\Program Files\Copernic Agent\CopernicAgentExt.dll/INTEGRATION_BAND_SEARCHBAR_HTML

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR

R3 - URLSearchHook: (no name) - {BE89472C-B803-4D1D-9A9A-0A63660E0FE3} - C:\PROGRA~1\COPERN~1\COPERN~1.DLL

O2 - BHO: (no name) - {001165C1-A640-11D7-9FD9-0080481ADA61} - C:\PROGRA~1\METAPR~1\inquiry.dll

O2 - BHO: (no name) - {04079851-5845-4dea-848C-3ECD647AA554} - (no file)

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - (no file)

O2 - BHO: (no name) - {6172E460-FAE3-11D2-B494-004005A47AAA} - (no file)

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O2 - BHO: NTIECatcher Class - {C56CB6B0-0D96-11D6-8C65-B2868B609932} - C:\Program Files\Xi\NetTransport 2\NTIEHelper.dll

O2 - BHO: (no name) - {C6CEAC32-D45C-11D4-94AF-0050BABD5FD6} - (no file)

O3 - Toolbar: (no name) - {00000000-0002-0002-0000-000000000000} - (no file)

O3 - Toolbar: &Linkman - {5C9DCA26-CEC4-4280-A831-D622D4DBF113} - C:\PROGRA~1\Linkman\LINKMA~1.DLL

O3 - Toolbar: 2nd &Speech Center - {CFE40ED8-564E-4693-A9D9-80DB70C8E460} - C:\PROGRA~1\2NDSPE~1\tts4ie.dll

O3 - Toolbar: &Inquiry Bar - {B8238B20-FF2C-11D7-9FD9-0080481ADA61} - C:\PROGRA~1\METAPR~1\inquiry.dll

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe

O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [bDNewsAgent] "C:\Program Files\Softwin\BitDefender8\bdnagent.exe"

O4 - HKLM\..\Run: [unlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"

O4 - HKLM\..\Run: [speedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t

O4 - HKCU\..\Run: [Epae] C:\Documents and Settings\DAVID SCOT T WALTERS\Application Data\nq?s.exe

O4 - HKCU\..\Run: [uIWatcher] C:\Program Files\ashampoo\Ashampoo UnInstaller Suite Plus\UnInstaller Suite\UIWatcher.exe

O4 - HKCU\..\Run: [sMSystemAnalyzer] "C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe"

O4 - Global Startup: Down2Home.lnk = C:\Program Files\Down2Home\Down2Home.exe

O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm

O8 - Extra context menu item: Add to EverNote - res://C:\Program Files\EverNote\EverNote\enbar.dll/2000

O8 - Extra context menu item: Download all by Net Transport - C:\Program Files\Xi\NetTransport 2\NTAddList.html

O8 - Extra context menu item: Download by Net Transport - C:\Program Files\Xi\NetTransport 2\NTAddLink.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Save &frame with MetaProducts Inquiry - res://C:\Program Files\MetaProducts Inquiry\inquiry.dll/saveframe.htm

O8 - Extra context menu item: Save ℑ with MetaProducts Inquiry - res://C:\Program Files\MetaProducts Inquiry\inquiry.dll/saveimg.htm

O8 - Extra context menu item: Save &page with MetaProducts Inquiry - res://C:\Program Files\MetaProducts Inquiry\inquiry.dll/savepage.htm

O8 - Extra context menu item: Save &selection with MetaProducts Inquiry - res://C:\Program Files\MetaProducts Inquiry\inquiry.dll/savesel.htm

O8 - Extra context menu item: Summarize Using Copernic Summarizer - C:\Program Files\Copernic Summarizer\Web\SummarizePage.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra button: Summarize - {0F2D17A0-E7DF-4847-995B-6F3ABF5BF187} - C:\PROGRA~1\COPERN~2\COPERN~1.DLL

O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE

O9 - Extra 'Tools' menuitem: Launch Copernic Agent - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE

O9 - Extra button: MP Inquiry - {49B46060-8AC4-11D7-9FD9-0080481ADA61} - C:\PROGRA~1\METAPR~1\inquiry.dll

O9 - Extra button: LiveSummarizer - {6170AB22-F1E5-4D4F-8F6C-826C73838581} - C:\Program Files\Copernic Summarizer\CopernicSummarizerApp.dll

O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Add to EverNote - {A5ABA0BB-F195-40d8-A5E9-0801153E6597} - C:\Program Files\EverNote\EverNote\enbar.dll

O9 - Extra 'Tools' menuitem: Add to EverNote - {A5ABA0BB-F195-40d8-A5E9-0801153E6597} - C:\Program Files\EverNote\EverNote\enbar.dll

O9 - Extra button: (no name) - {A9AE1C71-5801-4322-A53E-340D40E807D2} - (no file)

O9 - Extra button: (no name) - {B533C4C2-3FE2-4728-8661-AC93DF5D35A2} - C:\PROGRA~1\COPERN~2\COPERN~1.DLL

O9 - Extra 'Tools' menuitem: Summarize Using Copernic Summarizer - {B533C4C2-3FE2-4728-8661-AC93DF5D35A2} - C:\PROGRA~1\COPERN~2\COPERN~1.DLL

O9 - Extra button: Save with MP Inquiry - {B98EEB00-A0F2-11D7-9FD9-0080481ADA61} - C:\PROGRA~1\METAPR~1\inquiry.dll

O9 - Extra 'Tools' menuitem: &Save with MetaProducts Inquiry - {B98EEB00-A0F2-11D7-9FD9-0080481ADA61} - C:\PROGRA~1\METAPR~1\inquiry.dll

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Broken Internet access because of LSP provider 'c:\progra~1\vcom\fix-it\mxavlsp.dll' missing

O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab

O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking Profile Manager Class) - https://moneymanager.egg.com/Pinsafe/accounttracking.cab

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab

O16 - DPF: {CAFEEFAC-0013-0001-0004-ABCDEFFEDCBA} (Java Plug-in) -

O16 - DPF: {CAFEEFAC-0014-0001-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_01) -

O16 - DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} (Java Plug-in) -

O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/SymAData.cab

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe

O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)

O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: Steganos Live Encryption Engine (Version 503) [service] (SLEE_503_SERVICE) - Unknown owner - C:\WINDOWS\system32\SLEE503.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe

O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)

Hope this is helpful. If no one can decipher can anyone suggest websites that can?

Thanks again

[Switeck]

I plugged the 'strange words' into Google to see what others know about them.

BHO = Browser Helper Object

...often spyware or adware (even keyloggers)

but also occassionally other stuff that you'd want.

O2 - BHO: (no name) - {001165C1-A640-11D7-9FD9-0080481ADA61} - C:\PROGRA~1\METAPR~1\inquiry.dll

is ok, as far as my Google search went.

O2 - BHO: (no name) - {04079851-5845-4dea-848C-3ECD647AA554} - (no file)

is BAD, it turned up "Spyware.MySearchBar" in a Google search for it. Being that it says no file, you may have run an anti-spyware app that removed the file but not the registry entry. You need to remove this entry too using HijackThis.

O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - (no file)

This legitimate BHO (Fdiehlp.dll, fdcatch.dll) is related to Fresh Download

Once again, (no file) means it's missing. Did you uninstall it? If so, you need to remove this entry too using HijackThis.

O2 - BHO: (no name) - {6172E460-FAE3-11D2-B494-004005A47AAA} - (no file)

Originally went with Iec.dll -- Powermarks Bookmark manager. Missing, presumed dead. Did you kill/uninstall it?

O2 - BHO: (no name) - {C6CEAC32-D45C-11D4-94AF-0050BABD5FD6} - (no file)

Urlorgie.dll -- URL Organizer -- AKA: Bookmark Buddy Helper. Missing file again!

O3 - Toolbar: (no name) - {00000000-0002-0002-0000-000000000000} - (no file)

Steganos Internet Anonym 6, http://www.steganos.com/en/sia/ ...yet another missing file.

O3 - Toolbar: &Linkman - {5C9DCA26-CEC4-4280-A831-D622D4DBF113} - C:\PROGRA~1\Linkman\LINKMA~1.DLL

LinkManager -- not spyware from what I've read.

BINGO! Here's what I was looking for:

O10 - Broken Internet access because of LSP provider 'c:\progra~1\vcom\fix-it\mxavlsp.dll' missing

%PROGRAM FILES%\vcom\system suite\MxAVLsp.dll is a VCOM Layered Service Provider.

Manufacturer: Avanquest Publishing USA, Inc.

www.avanquestusa.com

It should've shown up under the "Enumerating Winsock LSP files:" section of HijackThis's LOG file, but you didn't post that.

You have a HUGE number of "Extra button:" and "Extra ??? menu item:" (??? varies) in the list. Why so many things modifying your internet browser?

[schnurlos]

my 2 cents:

Uninstalling a programm doesn't only delete the files or dirs, it also changes a lot in the registry. If you don't use the uninstaller which comes with the programm, use the uninstall function in windows.

Perhaps this helps to delete a "undeleteable" file: start windows in secure mode (F8 at startup) and delete this file by hand?

[costnowt]

Hi Switeck! Just to update you, I've got my internet connection working - yipee! I took your advise about the Hijack this log and posted it on a 'Tech Support Guy' forum, it was suggested that I use LSP fix and that seemed to do the trick. :cool:

"Enumerating Winsock LSP files:" section...?? :/ As far as I know I posted everything that was in the Hijack This log (I started the prg. & clicked the 'Scan and save log' button). As for the , 'HUGE number of "Extra button:" and "Extra ??? menu item:" (??? varies) in the list.' I don't know, I recognise some of them being useful and others that are probably left over from when I've uninstalled stuff. I don't know how to get shot of this stuff though?

By the way, mu torrent appears to be working now. Sweet :cool: And thanks to schnurlos

[Switeck]

Sorry, I guess that extra info only appears in the HijackThis logs after changing the default configuration settings.

(Other stuff , Config... , Misc Tools , check "List also minor sections (full)" , and click Generate StartupList log)

Uninstaller programs are supposed to "set things right" -- put your computer back the way it was BEFORE you installed whatever it is you're trying to remove.

The problem is, many of them leave behind lots of broken links in the system registry -- among the worst of which is a broken LSP link which can render the computer unable to access the internet. Others leave behind "shared" DLLs that only they themselves used. Or they uninstall DLLs that really WERE used by other programs too! Any one of those combinations is a disaster. Having all three...well, it's usually best to just reformat and reinstall.

Some programs, with more shady motives, even intentionally leave behind extra things so they can aquire additional revenue after the sale. We tend to call that adware and spyware, but sometimes it's even arbitrary rules and regulations in the End-User's Licensing Agreement that forbids you from doing things that were previously legal...if you wish to be able to license THEIR product. (Sort of if you use our product, you cannot use the competition's product.)

However, having said this about imperfect uninstallers, it is still almost always better to use an imperfect uninstaller (and try to clean up afterwards) than to try to uninstall and clean up manually. Even a poor uninstaller will usually re-link the LSP if it breaks the chain during the uninstall process.

Microsoft Windows computers are an odd paradox -- the more 'useability apps' you add, the more crippled they become. It can reach a point where they can't be used at all, but long before then it's best to just reformat and reinstall. Been there, done that...many times. ...and needing to do it again on all 4 of the computers here again!

[chevluvin]

sometimes you can download the program again and install it again and then use the uninstaller/windows add remove programs to get rid of it (this works best with the identical versions of the program)

[costnowt]

Hi chevluvin! Thanks for that last suggestion! Wish I'd thought of that. Oh well, I'll know next time, hopefully.