Thanks for the update @techster! Appreciate it, and I'm sure most of us with some level of comprehension of how tricky and difficult it is to pioneer a new protocol appreciates it too... to some degree. I'm sure you guys are hard at work and it must be stressful to be bombarded with all the posts and complaints. I've dealt with many tech (both crypto and non-crypto) communities in the past (ranging from small 3K member dev communities to full fledged 150K member forums filled with boneheads to legit geniuses), and I want to help you by offering a universal truth: the more informative and specific the updates are, the less questions asked and less people bothering you. Not to mention the immense confidence that will be instilled within the community.
Example update (this is completely pulled out of my ass, just used as a reference):
Hey guys, we apologize for the prolonged downtime. The exchange hasn't been fully
enabled yet, but we did do some testing over the weekend. We made some changes to:
1) Point / feature / explanation
2) Point / feature / explanation
3) Point / feature / explanation
We are now analyzing the data, which could take 12 to 24 hours due to the nature
of the protocol and its occasional delay in actual payments which are caused by
X, Y, Z. We are looking to fix that in the future as well, but for now we are
focused on analyzing the preliminary data before re-launching the exchange,
which takes lots of movements of BTT and can get bit hectic. So before we re-launch,
we want to be sure of our data analysis so we don't have to go offline again,
which will cause even more delays.
I will post an update as soon as we are confident with the data analysis, and
we will then begin relaunching the exchange service! If it ends up taking longer
than 24 hours, then please understand that we are doing this to make the entire
BTT Speed ecosystem a much better experience for you and hopefully it won't take
longer than another 48-72 hours to re-calibrate X, Y, Z. Team at BTT sincerely
hopes that you understand, and let's create a much stronger system!
Trust me, it'll help you a LOT with frustrated users and it will instill a LOT more faith in BTT. Vague answers, especially in crypto, are not the way to go.
A nobody that's been a marketing and community consultant for projects like Matic, Chromia, Horizen, MetaHash, Harmony, and several top 50 coins that I can't say due to NDA
On a more serious note, if you do need help with these kinds of things, I'm just a PM away.