uTorrent crashes pc when downloading torrents

[Viper16]

Hello

Every time I download a torrent,usually a big file,uTorrent shuts down my PC, and then it(my PC) restarts,but when I pause or stop the download my PC doesn't shut down.

I have looked at the FAQ and the incompatibility software section,I use Bitdefender internet security suit,which is not incompatible.

My OS is windows XP and I have the latest version of uTorrent.

Thanks

[moogly]

We need Hijackthis and Process Explorer logs.

http://forum.utorrent.com/viewtopic.php?id=29748

Do you have some crashdumps?

[Viper16]

Here is my Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.3 (BETA)

Scan saved at 11:26:05 PM, on 3/6/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe

C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\ABBYY FineReader 9.0\NetworkLicenseServer.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe

C:\Program Files\LClock\LClock.exe

C:\WINDOWS\system32\hkcmd.exe

C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe

C:\HP\KBD\KBD.EXE

C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrUI.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Documents and Settings\Radian\Desktop\NSCUI\trayit_4_6_5_5\TrayIt!.exe

C:\PROGRA~1\Webshots\3.1.5.7617\Webshots.scr

C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe

C:\Program Files\SpeedFan\speedfan.exe

C:\PROGRAM FILES\THE KMPLAYER\KMPLAYER.EXE

C:\WINDOWS\explorer.exe

C:\WINDOWS\system32\taskmgr.exe

C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mirostart.com/?cfg=2-73-0-b0XZ

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local

R3 - URLSearchHook: (no name) - {0BC6E3FA-78EF-4886-842C-5A1258C4455A} - (no file)

O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll

O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\Snagit 9\SnagitBHO.dll

O2 - BHO: QFX Software KeyScrambler - {2B9F5787-88A5-4945-90E7-C4B18563BC5E} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: StylerToolBar - {D2F8F919-690B-4EA2-9FA7-A203D1E04F75} - C:\Program Files\Styler\TB\StylerTB.dll

O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2009\IEToolbar.dll

O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files\Orbitdownloader\GrabPro.dll

O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit 9\SnagitIEAddin.dll

O4 - HKLM\..\Run: [LClock] "C:\Program Files\LClock\LClock.exe"

O4 - HKLM\..\Run: [igfxTray] "C:\WINDOWS\system32\igfxtray.exe"

O4 - HKLM\..\Run: [HotKeysCmds] "C:\WINDOWS\system32\hkcmd.exe"

O4 - HKLM\..\Run: [bDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"

O4 - HKLM\..\Run: [KBD] "C:\HP\KBD\KBD.EXE"

O4 - HKLM\..\Run: [WD Drive Manager] "C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrUI.exe"

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [showDeskFix] regsvr32 /s /n /i:u shell32 (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [KeyScrambler] C:\Program Files\KeyScrambler\getting_started.html (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')

O4 - Startup: TrayIt!.lnk = C:\Documents and Settings\Radian\Desktop\NSCUI\trayit_4_6_5_5\TrayIt!.exe

O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\3.1.5.7617\Launcher.exe

O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201

O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204

O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203

O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll

O9 - Extra 'Tools' menuitem: &KeyScrambler Options - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1252370082562

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: ABBYY FineReader 9.0 Licensing Service (ABBYY.Licensing.FineReader.Professional.9.0) - ABBYY (BIT Software) - C:\Program Files\ABBYY FineReader 9.0\NetworkLicenseServer.exe

O23 - Service: AG Core Services (AGCoreService) - Unknown owner - C:\Program Files\AGI\core\4.2\AGCoreService.exe (file missing)

O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe

O23 - Service: Defragmentation-Service (DfSdkS) - mst software GmbH, Germany - C:\Program Files\Ashampoo\Ashampoo WinOptimizer 6\Dfsdks.exe

O23 - Service: Firebird Server - MAGIX Instance (FirebirdServerMAGIXInstance) - MAGIX® - C:\Program Files\MAGIX\Common\Database\bin\fbserver.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe

O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe

O23 - Service: WD Drive Manager Service (WDBtnMgrSvc.exe) - WDC - C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe

--

End of file - 8162 bytes

Here is my log from process explorer:

Process PID CPU Description Company Name

System Idle Process 0 92.42

Interrupts n/a Hardware Interrupts

DPCs n/a Deferred Procedure Calls

System 4

smss.exe 600 Windows NT Session Manager Microsoft Corporation

csrss.exe 948 Client Server Runtime Process Microsoft Corporation

winlogon.exe 972 Windows NT Logon Application Microsoft Corporation

services.exe 1016 1.52 Services and Controller app Microsoft Corporation

svchost.exe 1188 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1256 Generic Host Process for Win32 Services Microsoft Corporation

livesrv.exe 1404 BitDefender Update Service BitDefender SRL

vsserv.exe 1420 BitDefender Security Service BitDefender S. R. L.

svchost.exe 1516 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1564 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1752 Generic Host Process for Win32 Services Microsoft Corporation

spoolsv.exe 1868 Spooler SubSystem App Microsoft Corporation

svchost.exe 508 Generic Host Process for Win32 Services Microsoft Corporation

NetworkLicenseServer.exe 576 ABBYY network license server ABBYY (BIT Software)

jqs.exe 664 Java Quick Starter Service Sun Microsystems, Inc.

svchost.exe 756 Generic Host Process for Win32 Services Microsoft Corporation

WDBtnMgrSvc.exe 792 WD Drive Manager Service WDC

alg.exe 2372 Application Layer Gateway Service Microsoft Corporation

lsass.exe 1028 LSA Shell (Export Version) Microsoft Corporation

explorer.exe 2380 Windows Explorer Microsoft Corporation

uTorrent.exe 3336 µTorrent BitTorrent, Inc.

Process Explorer.exe 2516 1.52 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

taskmgr.exe 3200 Windows TaskManager Microsoft Corporation

LClock.exe 952 LClock Application

hkcmd.exe 1308 hkcmd Module Intel Corporation

bdagent.exe 1324 BitDefender Agent BitDefender S.R.L.

seccenter.exe 2068 BitDefender Security Center

kbd.exe 1332 KBD EXE Hewlett-Packard Company

KMPlayer.exe 2396 1.52 The KMPlayer Pandora.TV

WDBtnMgrUI.exe 1340 1.52 WD Drive Manager WDC

realsched.exe 1588 RealNetworks Scheduler RealNetworks, Inc.

jusched.exe 1600 Java Update Scheduler Sun Microsystems, Inc.

ctfmon.exe 1636 CTF Loader Microsoft Corporation

TrayIt!.exe 1776 TrayIt! Helper Igor Nys

Webshots.scr 1968 1.52 Webshots Photo Manager Webshots.com

speedfan.exe 2136 Almico Software (www.almico.com)

Process: uTorrent.exe Pid: 3336

Name Description Company Name Version

ACTIVEDS.dll ADs Router Layer DLL Microsoft Corporation 5.1.2600.5512

adsldpc.dll ADs LDAP Provider C DLL Microsoft Corporation 5.1.2600.5512

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.1.2600.5755

ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.5.2284.2

CLBCATQ.DLL Microsoft Corporation 2001.12.4414.700

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.0.2900.5512

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.2900.5512

COMRes.dll Microsoft Corporation 2001.12.4414.700

credui.dll Credential Manager User Interface Microsoft Corporation 5.1.2600.5512

CRYPT32.dll Crypto API32 Microsoft Corporation 5.131.2600.5512

ctype.nls

DnsApi.dll DNS Client API DLL Microsoft Corporation 5.1.2600.5625

dot3api.dll 802.3 Autoconfiguration API Microsoft Corporation 5.1.2600.5512

dot3dlg.dll 802.3 UI Helper Microsoft Corporation 5.1.2600.5512

eappcfg.dll Eap Peer Config Microsoft Corporation 5.1.2600.5512

eappprxy.dll Microsoft EAPHost Peer Client DLL Microsoft Corporation 5.1.2600.5512

GDI32.dll GDI Client DLL Microsoft Corporation 5.1.2600.5698

hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.1.2600.5512

IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.1.2600.5512

Iphlpapi.dll IP Helper API Microsoft Corporation 5.1.2600.5512

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.1.2600.5781

locale.nls

MPRAPI.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.1.2600.5512

MSASN1.dll ASN.1 Runtime APIs Microsoft Corporation 5.1.2600.5875

MSCTF.dll MSCTF Server DLL Microsoft Corporation 5.1.2600.5512

msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.1.2600.5768

MSVCP60.dll Microsoft ® C++ Runtime Library Microsoft Corporation 6.2.3104.0

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.2600.5512

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.1.2600.5625

netapi32.dll Net Win32 API DLL Microsoft Corporation 5.1.2600.5694

NETSHELL.dll Network Connections Shell Microsoft Corporation 5.1.2600.5512

ntdll.dll NT Layer DLL Microsoft Corporation 5.1.2600.5755

ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.1.2600.5512

oleaut32.dll Microsoft Corporation 5.1.2600.5512

OneX.DLL IEEE 802.1X supplicant library Microsoft Corporation 5.1.2600.5512

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.1.2600.5512

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.1.2600.5795

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 5.1.2600.5507

rtutils.dll Routing Utilities Microsoft Corporation 5.1.2600.5512

SAMLIB.dll SAM Library DLL Microsoft Corporation 5.1.2600.5512

Secur32.dll Security Support Provider Interface Microsoft Corporation 5.1.2600.5834

SETUPAPI.dll Windows Setup API Microsoft Corporation 5.1.2600.5512

SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.0.2900.5622

shfolder.dll Shell Folder Service Microsoft Corporation 6.0.2900.5512

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.2900.5512

sortkey.nls

sorttbls.nls

TrayIt4!.dll TrayIt! DLL Igor Nys 4.6.4.1

unicode.nls

USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.1.2600.5512

USERENV.dll Userenv Microsoft Corporation 5.1.2600.5512

uTorrent.exe µTorrent BitTorrent, Inc. 2.0.0.18296

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.2900.5512

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.1.2600.5512

WINSTA.dll Winstation Library Microsoft Corporation 5.1.2600.5512

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.1.2600.5512

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.1.2600.5512

WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.1.2600.5512

wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.1.2600.5512

WTSAPI32.dll Windows Terminal Server SDK APIs Microsoft Corporation 5.1.2600.5512

xpsp2res.dll Service Pack 2 Messages Microsoft Corporation 5.1.2600.5512

[moogly]

What's that process injected into your client µT?

TrayIt4!.dll TrayIt! DLL Igor Nys 4.6.4.1

Can you disable or uninstall it temporarily and check if the issue is still here or not.

[Viper16]

I Exited Trayit and still the same problem.But it did take(uTorrent) longer to shut down the computer.

uTorrent takes up a lot of cpu and then the pc shuts down and then it restarts.When the PC has restarted,savedump.exe always run for a while(saw it in taskmanger),I don't know if this would be of any relevance.

Trayit is a standalone/portable software that is used to minimize or hide any window to the system tray.

[Petyo84]

"Networklicenseserver.exe" might be the problem. Ever since I installed Abbyy Reader, torrent donloads hang after like an hour or two and my internet connection dies. It installs this bugger. I haven't tried killing it yet, but I will. I'll let you know how it went.

UPDATE: Yes, that was the problem. Abbyy Reader (10 for me) has some type of connecting .exe (the one above) that messes with your torrent connections. I just went and uninstalled it completely.

[Viper16]

Thanks Petyo84,every time on start up I end unnecessary programs and apps from running such as Networklicenseserver.exe.Now I know which one was the cause of the crash.However,Networklicenseserver.exe needs to run in order to use Abby FineReader.