Yes and no... I'm guessing you have never been a developer on a big project which gets field tested. Getting quality bug reports from people and sorting through all the duplicate/junk bug reports adds a lot of work. A majority of the time the user does not give enough info and the back and forth to get more info adds a lot. Also there's all the bug reports where someone is just doing something wrong and that wastes developer time. To make it plausible I think a few volunteers (internal and/or external) would have to be chosen to filter and prioritize the bugs being submitted before they even get to developers.