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devilsoul13

BTT problems

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first of all greeting; it is very difficult to find help around the btt i came across this forum by chance
  here is my problem my balance BALANCE IN THE APPLICATION and total gain is really very different

EvT1uA3.png

and as if that's not enough, watch today my earnings have disappeared


dvI3h4W.png

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On 5/2/2021 at 8:45 PM, devilsoul13 said:

first of all greeting; it is very difficult to find help around the btt i came across this forum by chance
  here is my problem my balance BALANCE IN THE APPLICATION and total gain is really very different

EvT1uA3.png

and as if that's not enough, watch today my earnings have disappeared


dvI3h4W.png

and here again......
any one for help please

Nouvelle image bitmap (5).jpg

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On 5/3/2021 at 4:14 PM, devilsoul13 said:

and here again......
any one for help please

Nouvelle image bitmap (5).jpg

Hello, everyone!

We are very sorry for the inconvenience with Speed and want to confirm that BTT were not lost but most likely spent on torrenting.

Due to technical imperfections in the protocol extension too many payment channels have been resolved as successful and thus reported fictitious earnings that created the inconsistency between earnings, spendings, and the balance in Speed. 

Also, it turned out that the Speed off toggle state works for the current session only. If the app is relaunched or there is another app with Speed launched the status of Speed toggle might be reset. The interface doesn’t reflect the actual state. 

Also, we didn’t find any actual cases of BTT “lost” or “stuck” during transactions. Due to many reasons, a transaction request may be declined. In this case, an open request channel would still exist for up to 24 hours and then gets closed and BTT are returned back to the account. Many users who have been monitoring their balances confirmed the returns. 

In case when the return overlaps with the spendings not technically turned off the returned amount may be almost immediately spent on torrenting. 

All of the issues mentioned above are fixed and either released or pending release, so we expect that the majority of Speed users would receive the remedy very soon. 

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