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error please help


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hi there

can someone please help i have just got a new computer with norton installed ,and iam trying to dl so i clicked on speed guide to see if port is opened and all i keep getting is error port is not open but the thing is i was dl ok so i have checked my event viewer and iam getting code 1003 can some one please tell me what iam doing wrong , also if it helps iam using a bt hub for my internet connection

cheers for reading this

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