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Unexpected shutdown in Vista


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First of all, thank you very much to utorrent team for your wonderful job.

I got a new laptop (lenovo Thinkpad SL 500, Intel Core2 Duo processor, 2GB RAM, NVIDIA GeForce 9300M 256MB graphics, Windows Vista Home Premium).

And I am having crashes when running the utorrent (last and previous versions). The message I get after Windows restarts says the following:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.0.6001.

Locale ID: 1033

Additional information about the problem:

BCCode: d1

BCP1: 00000006

BCP2: 00000002

BCP3: 00000000

BCP4: 87E3B114

OS Version: 6_0_6001

Service Pack: 1_0

Product: 768_1

Files that help describe the problem:




The antivirus I have is Kaspersky2009, and it does not detect any virus in my computer. The Firewall I'm using is the windows one. I don't see any Nvidia firewall installed, but just in case I set the utorrent to run just with one processor. Anyway, I continue suffering the shutdowns.

I will appreciate very much any suggestion or comment that help me to solve this problem.


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I have read your advices to other people with similar problems and hope you can help me too.

These are my scan results:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:52:23 PM, on 11/22/2008

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Normal

Running processes:




C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Lenovo\NPDIRECT\tpfnf7sp.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe


C:\Program Files\Lenovo\HOTKEY\LVOSDSVC.exe

C:\Program Files\ThinkPad\Utilities\EZEJMNAP.EXE


C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe

C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe

C:\Program Files\Lenovo\Zoom\TpScrex.exe

C:\Program Files\Lenovo\Drag-to-Disc\DrgToDsc.exe

C:\Program Files\ThinkVantage\AMSG\Amsg.exe

C:\Program Files\Lenovo\LenovoCare\LPMGR.EXE

C:\Program Files\Lenovo\LenovoCare\LPMLCHK.EXE

C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe


C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe

C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe

C:\Program Files\Lenovo\Client Security Solution\cssauth.exe

C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe

C:\Program Files\Rogers\SelfHealing\shs.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe


C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://lenovo.live.com

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\ievkbd.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: Password Manager Browser Helper Object - {BF468356-BB7E-42D7-9F15-4F3B9BCFCED2} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [TPFNF7] C:\Program Files\Lenovo\NPDIRECT\TPFNF7SP.exe /r

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [TpShocks] TpShocks.exe

O4 - HKLM\..\Run: [TPHOTKEY] C:\Program Files\Lenovo\HOTKEY\LVOSDSVC.exe

O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [TVT Scheduler Proxy] C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe"

O4 - HKLM\..\Run: [RoxioDragToDisc] C:\Program Files\Lenovo\Drag-to-Disc\DrgToDsc.exe

O4 - HKLM\..\Run: [AMSG] C:\Program Files\ThinkVantage\AMSG\Amsg.exe /startup

O4 - HKLM\..\Run: [LPManager] C:\PROGRA~1\Lenovo\LENOVO~2\LPMGR.exe

O4 - HKLM\..\Run: [LPMailChecker] C:\PROGRA~1\Lenovo\LENOVO~2\LPMLCHK.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"

O4 - HKLM\..\Run: [PWMTRV] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\PWMTR32V.DLL,PwrMgrBkGndMonitor

O4 - HKLM\..\Run: [bLOG] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\BTVLogEx.DLL,StartBattLog

O4 - HKLM\..\Run: [ACTray] C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe

O4 - HKLM\..\Run: [ACWlIcon] C:\Program Files\ThinkPad\ConnectUtilities\ACWlIcon.exe

O4 - HKLM\..\Run: [cssauth] "C:\Program Files\Lenovo\Client Security Solution\cssauth.exe" silent

O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe"

O4 - HKLM\..\Run: [Rogers SHS] C:\Program Files\Rogers\SelfHealing\shs.exe

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll

O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\SCIEPlgn.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {F4F55DC8-0B69-4DFE-BA94-CB677B88B2A3} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll

O9 - Extra 'Tools' menuitem: Lenovo Password Manager... - {F4F55DC8-0B69-4DFE-BA94-CB677B88B2A3} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll

O13 - Gopher Prefix:

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd.dll,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll

O23 - Service: Ac Profile Manager Service (AcPrfMgrSvc) - Lenovo - C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe

O23 - Service: Access Connections Main Service (AcSvc) - Lenovo - C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe

O23 - Service: ASLDR Service (ASLDRService) - Unknown owner - C:\Program Files\Lenovo\ATK Hotkey\ASLDRSrv.exe

O23 - Service: ATKGFNEX Service (ATKGFNEXSrv) - Unknown owner - C:\Program Files\Lenovo\ATK Hotkey\GFNEXSrv.exe

O23 - Service: Kaspersky Anti-Virus (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exe

O23 - Service: ThinkPad PM Service for SL Series (IBMPMSVC) - Lenovo - C:\Windows\system32\ibmpmsvc.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe

O23 - Service: Service of LFKA (LFKAS) - Unknown owner - C:\Program Files\Lenovo\ATK Hotkey\LFKAS.exe

O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe

O23 - Service: Power Manager DBC Service - Lenovo - C:\Program Files\ThinkPad\Utilities\PWMDBSVC.EXE

O23 - Service: Rogers SHS Service (RogersSelfHelpService) - Rogers Cable Communications - C:\Program Files\Rogers\SelfHealing\RogersSelfHelpService.exe

O23 - Service: Rogers Update Manager (RogersUpdateManager) - Rogers Cable Communications - C:\Program Files\Rogers\Update Manager\RogersUpdateManager.exe

O23 - Service: Roxio UPnP Renderer 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUPnPRenderer10.exe

O23 - Service: Roxio Upnp Server 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUpnpService10.exe

O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe

O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe

O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: System Update (SUService) - Lenovo Group Limited - C:\Program Files\Lenovo\System Update\SUService.exe

O23 - Service: ThinkVantage Registry Monitor Service - Lenovo Group Limited - c:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe

O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Lenovo. - C:\Windows\System32\TPHDEXLG.exe

O23 - Service: On Screen Display (TPHKSVC) - Lenovo Group Limited - C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe

O23 - Service: TSS Core Service (TSSCoreService) - Lenovo - C:\Program Files\Lenovo\Client Security Solution\tvttcsd.exe

O23 - Service: TVT Backup Protection Service - Unknown owner - C:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exe

O23 - Service: TVT Backup Service - Lenovo Group Limited - C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe

O23 - Service: TVT Scheduler - Lenovo Group Limited - c:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe

O23 - Service: TVT Windows Update Monitor (TVT_UpdateMonitor) - Lenovo Group Limited - C:\Program Files\Lenovo\Rescue and Recovery\UpdateMonitor.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe


End of file - 11309 bytes

ProcessExplorer results:

Process PID CPU Description Company Name

System Idle Process 0 99.23

Interrupts n/a Hardware Interrupts

DPCs n/a 0.77 Deferred Procedure Calls

System 4

smss.exe 556 Windows Session Manager Microsoft Corporation

csrss.exe 688 Client Server Runtime Process Microsoft Corporation

wininit.exe 740 Windows Start-Up Application Microsoft Corporation

services.exe 784 Services and Controller app Microsoft Corporation

svchost.exe 976 Host Process for Windows Services Microsoft Corporation

WmiPrvSE.exe 4012 WMI Provider Host Microsoft Corporation

ibmpmsvc.exe 1040 ThinkPad Power Management Service for SL Series Lenovo

nvvsvc.exe 1068 NVIDIA Driver Helper Service, Version 175.98 NVIDIA Corporation

rundll32.exe 1740 Windows host process (Rundll32) Microsoft Corporation

svchost.exe 1104 Host Process for Windows Services Microsoft Corporation

svchost.exe 1144 Host Process for Windows Services Microsoft Corporation

svchost.exe 1192 Host Process for Windows Services Microsoft Corporation

audiodg.exe 1312 Windows Audio Device Graph Isolation Microsoft Corporation

svchost.exe 1228 Host Process for Windows Services Microsoft Corporation

dwm.exe 676 Desktop Window Manager Microsoft Corporation

svchost.exe 1240 Host Process for Windows Services Microsoft Corporation

taskeng.exe 564 Task Scheduler Engine Microsoft Corporation

taskeng.exe 2240 Task Scheduler Engine Microsoft Corporation

taskeng.exe 5496 Task Scheduler Engine Microsoft Corporation

SLsvc.exe 1384 Microsoft Software Licensing Service Microsoft Corporation

svchost.exe 1424 Host Process for Windows Services Microsoft Corporation

ASLDRSrv.exe 1784 ASLDR Service

LControl.exe 2284 LControl ATK0101

LFKA.exe 2296 Lenovo Function Key Agent Lenovo

GFNEXSrv.exe 1800 GFNEXSrv

LFKAS.exe 1828 LFKAS Application

spoolsv.exe 2008 Spooler SubSystem App Microsoft Corporation

svchost.exe 124 Host Process for Windows Services Microsoft Corporation

AcPrfMgrSvc.exe 3032 ThinkVantage Access Connections Profile Manager Service Lenovo

avp.exe 3060 Kaspersky Anti-Virus Kaspersky Lab

BcmSqlStartupSvc.exe 3100 BCM SQL Startup Service Microsoft Corporation

svchost.exe 3124 Host Process for Windows Services Microsoft Corporation

iviRegMgr.exe 3152 RegMgr Module InterVideo

svchost.exe 3180 Host Process for Windows Services Microsoft Corporation

PWMDBSVC.exe 3216 Power Manager Dynamic Brightness Control Service Lenovo

RogersSelfHelpService.exe 3312 Rogers Self Help Service Rogers Cable Communications

RogersUpdateManager.exe 3524 RogersUpdateManager Rogers Cable Communications

sqlwriter.exe 3728 SQL Server VSS Writer Microsoft Corporation

svchost.exe 3744 Host Process for Windows Services Microsoft Corporation

TPHDEXLG.exe 3764 ThinkVantage Active Protection System - HDD Logger Module Lenovo.

TPHKSVC.exe 3776 On screen display Fn+Fx handler Lenovo Group Limited

tvttcsd.exe 3796 tvttcsd Application Lenovo

rrpservice.exe 3816 rrpservice Module

rrservice.exe 3844 Rescue and Recovery Backup Service Lenovo Group Limited

tvtsched.exe 3916 ThinkVantage Scheduler Lenovo Group Limited

svchost.exe 4024 Host Process for Windows Services Microsoft Corporation

SearchIndexer.exe 4056 Microsoft Windows Search Indexer Microsoft Corporation

SearchProtocolHost.exe 5120 Microsoft Windows Search Protocol Host Microsoft Corporation

SearchFilterHost.exe 6072 Microsoft Windows Search Filter Host Microsoft Corporation

XAudio.exe 4076 Modem Audio Service Conexant Systems, Inc.

AcSvc.exe 2096 ThinkVantage Access Connections Main Service Lenovo

SvcGuiHlpr.exe 4332 ThinkVantage Access Connections Service GUI helper Module Lenovo

SUService.exe 1868 ThinkVantage System Update Service Lenovo Group Limited

tvt_reg_monitor_svc.exe 3908 ThinkVantage Registry Monitor Service Lenovo Group Limited

wmpnetwk.exe 3556 Windows Media Player Network Sharing Service Microsoft Corporation

lsass.exe 824 Local Security Authority Process Microsoft Corporation

lsm.exe 832 Local Session Manager Service Microsoft Corporation

csrss.exe 748 Client Server Runtime Process Microsoft Corporation

winlogon.exe 1336 Windows Logon Application Microsoft Corporation

explorer.exe 1288 Windows Explorer Microsoft Corporation

MSASCui.exe 2272 Windows Defender User Interface Microsoft Corporation

tpfnf7sp.exe 2304 Presentation Director Fn+F7 handler Lenovo Group Limited

SynTPEnh.exe 2352 Synaptics TouchPad Enhancements Synaptics, Inc.

SynTPLpr.exe 2816 TouchPad Driver Helper Application Synaptics, Inc.

SynTPHelper.exe 5544 Synaptics Pointing Device Helper Synaptics, Inc.

TpShocks.exe 2376 ThinkVantage Active Protection System Lenovo.

LVOSDSVC.exe 2420 On screen display message generator for ThinkPad SL Lenovo Group Limited

TPONSCR.exe 2492 On screen display drawer Lenovo Group Limited

TpScrex.exe 2512 ThinkPad Full Screen Magnifier Lenovo Group Limited

EZEJMNAP.EXE 2436 ThinkPad EasyEject Support Application Lenovo Group Ltd.

rundll32.exe 2464 Windows host process (Rundll32) Microsoft Corporation

scheduler_proxy.exe 2480 scheduler_proxy Application Lenovo Group Limited

DrgToDsc.exe 2536 Drag To Disc Application Roxio

Amsg.exe 2560 Message Center LENOVO

LPMGR.EXE 2588 Lenovo Care Manager Lenovo Group Limited

LPMLCHK.EXE 2628 Lenovo Care MailChecker Lenovo Group Limited

jusched.exe 2636 Java Platform SE binary Sun Microsystems, Inc.

rundll32.exe 2652 Windows host process (Rundll32) Microsoft Corporation

ACTray.exe 2688 ThinkVantage Access Connections AC Tray Module Lenovo

ACWLIcon.exe 2712 ThinkVantage Access Connections Wireless lan Icon Module Lenovo

cssauth.exe 2724 CSS Authentication Provider Lenovo Group Limited

avp.exe 2744 Kaspersky Anti-Virus Kaspersky Lab

shs.exe 2756 Rogers Self Help Software Rogers Cable Communications Inc.

GrooveMonitor.exe 2776 GrooveMonitor Utility Microsoft Corporation

sidebar.exe 2784 Windows Sidebar Microsoft Corporation

wmpnscfg.exe 964 Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation

PWMUIAux.EXE 5468 Power Manager Lenovo Group Limited

uTorrent.exe 5632 µTorrent BitTorrent, Inc.

procexp.exe 2884 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

The link to the latest dump file is:


I really appreciate very much your help. Thank you very much indeed.

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