Computer freezes when using utorrent

Camilio · January 21, 2009

I just reinstalled windows on my computer and for some reason utorrent isnt working right. My computer freezes for a couple a minutes or two. Can anyone help with this problem.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 4:34:14 PM, on 1/21/2009

Platform: Windows Vista (WinNT 6.00.1904)

MSIE: Internet Explorer v7.00 (7.00.6000.16764)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\McAfee\MPS\mpsevh.exe

C:\Windows\system32\taskeng.exe

c:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\WINDOWS\RtHDVCpl.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\Spare Backup\SpareBackup.exe

C:\Program Files\Napster\napster.exe

C:\Program Files\BigFix\bigfix.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe

C:\Program Files\McAfee\MSK\mskagent.exe

C:\PROGRA~1\McAfee\MSC\mcregist.exe

C:\WINDOWS\System32\rundll32.exe

C:\Program Files\BitComet\BitComet.exe

C:\Program Files\Windows Mail\WinMail.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=EM&Loc=ENG_US&Sys=DTP&M=T5234

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=EM&Loc=ENG_US&Sys=DTP&M=T5234

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&SubCH=nofound&Br=EM&Loc=ENG_US&Sys=DTP&M=T5234

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.3.1.15.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptcl.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [spare Backup] "C:\Program Files\Spare Backup\SpareBackup.exe" /silent

O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray

O4 - HKLM\..\Run: [bigFix] c:\program files\Bigfix\bigfix.exe /atstartup

O4 - HKLM\..\Run: [MskAgentexe] C:\Program Files\McAfee\MSK\MskAgent.exe

O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe

O4 - HKCU\..\Run: [bitComet] "C:\Program Files\BitComet\BitComet.exe" /tray

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\bigfix.exe

O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm

O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm

O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.3.1.15.dll/206 (file missing)

O13 - Gopher Prefix:

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL

O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe

O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktopManager.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe

O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe

O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe

O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

Process PID CPU Description Company Name

System Idle Process 0 93.18

Interrupts n/a Hardware Interrupts

DPCs n/a Deferred Procedure Calls

System 4

smss.exe 472

csrss.exe 536

wininit.exe 584

services.exe 628

svchost.exe 832

mpsevh.exe 3460 McAfee Privacy Service 9.0 Event Handler McAfee, Inc.

mcagent.exe 3752 McAfee Integrated Security Platform McAfee, Inc.

WinMail.exe 3512 Windows Mail Microsoft Corporation

WmiPrvSE.exe 580

dllhost.exe 6068 COM Surrogate Microsoft Corporation

nvvsvc.exe 872

rundll32.exe 1400

svchost.exe 900

svchost.exe 940

svchost.exe 1040

audiodg.exe 1216

svchost.exe 1076

WUDFHost.exe 2680

dwm.exe 3292 0.76 Desktop Window Manager Microsoft Corporation

svchost.exe 1108

taskeng.exe 2884

taskeng.exe 3572 Task Scheduler Engine Microsoft Corporation

taskeng.exe 3824

SLsvc.exe 1276

svchost.exe 1328

svchost.exe 1520

spoolsv.exe 1724

svchost.exe 1752

HWAPI.exe 1976

mcods.exe 1996

McProxy.exe 488

RedirSvc.exe 540

Mcshield.exe 576

mcsysmon.exe 1204

MpfSrv.exe 1500

mps.exe 1200

msksrver.exe 1932

svchost.exe 2076

svchost.exe 2192

svchost.exe 2292

SearchIndexer.exe 2488 0.76

SearchProtocolHost.exe 3812

SearchFilterHost.exe 4788 2.27

XAudio.exe 2520

mcmscsvc.exe 3580

McNASvc.exe 4556

lsass.exe 640

lsm.exe 648

csrss.exe 592

winlogon.exe 748

explorer.exe 3320 Windows Explorer Microsoft Corporation

MSASCui.exe 3924 Windows Defender User Interface Microsoft Corporation

RtHDVCpl.exe 3932 HD Audio Control Panel Realtek Semiconductor

GoogleDesktop.exe 3952 Google Desktop Google

GoogleDesktopIndex.exe 680 Google Desktop Google

GoogleDesktopCrawl.exe 3920 0.76 Google Desktop Google

SpareBackup.exe 3996 SpareBackup SpareBackup, Inc.

napster.exe 4056 Napster Napster

bigfix.exe 4088 BigFix Client Application BigFix Inc.

mskagent.exe 2224 McAfee SpamKiller MskAgent Application McAfee Inc.

rundll32.exe 2352 Windows host process (Rundll32) Microsoft Corporation

BitComet.exe 2736 BitComet - a BitTorrent Client www.BitComet.com

uTorrent.exe 492 µTorrent BitTorrent, Inc.

procexp.exe 3240 2.27 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

mcregist.exe 2248 Registration Wizard McAfee, Inc.

notepad.exe 5116

ieuser.exe 5548 Internet Explorer Microsoft Corporation

iexplore.exe 5564 Internet Explorer Microsoft Corporation

Process: uTorrent.exe Pid: 492

Name Description Company Name Version

oleaut32.dll Microsoft Corporation 6.00.6000.16609

locale.nls

uTorrent.exe µTorrent BitTorrent, Inc. 1.08.0001.12639

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 6.00.6000.16386

MSASN1.dll ASN.1 Runtime APIs Microsoft Corporation 6.00.6000.16386

ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.05.2284.0000

CLBCatQ.DLL COM+ Configuration Catalog Microsoft Corporation 2001.12.6930.16386

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.00.6000.16386

CRYPT32.dll Crypto API32 Microsoft Corporation 6.00.6000.16425

crypt32.dll.mui Crypto API32 Microsoft Corporation 6.00.6000.16386

dhcpcsvc.DLL DHCP Client Service Microsoft Corporation 6.00.6000.16512

dhcpcsvc6.DLL DHCPv6 Client Microsoft Corporation 6.00.6000.16512

DnsApi.dll DNS Client API DLL Microsoft Corporation 6.00.6000.16615

napinsp.dll E-mail Naming Shim Provider Microsoft Corporation 6.00.6000.16386

SXS.DLL Fusion 2.5 Microsoft Corporation 6.00.6000.16386

GDI32.dll GDI Client DLL Microsoft Corporation 6.00.6000.16766

GPAPI.dll Group Policy Client API Microsoft Corporation 6.00.6000.16386

hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 6.00.6000.16386

hnetcfg.dll.mui Home Networking Configuration Manager Microsoft Corporation 6.00.6000.16386

Iphlpapi.dll IP Helper API Microsoft Corporation 6.00.6000.16386

LPK.DLL Language Pack Microsoft Corporation 6.00.6000.16386

winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 6.00.6000.16386

mskoeplg.dll McAfee SpamKiller Outlook Express Plugin McAfee Inc. 8.02.0125.0000

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.00.6000.16386

ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.00.6000.16386

WINTRUST.dll Microsoft Trust Verification APIs Microsoft Corporation 6.00.6000.16386

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.6000.16386

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.00.6000.16386

MSCTF.dll MSCTF Server DLL Microsoft Corporation 6.00.6000.16386

msctf.dll.mui MSCTF Server DLL Microsoft Corporation 6.00.6000.16386

msxml3.dll MSXML 3.0 SP10 Microsoft Corporation 8.100.1048.0000

IMM32.DLL Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.00.6000.16386

USER32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.00.6000.16438

NETAPI32.dll Net Win32 API DLL Microsoft Corporation 6.00.6000.16764

netshell.dll Network Connections Shell Microsoft Corporation 6.00.6000.16386

NLAapi.dll Network Location Awareness 2 Microsoft Corporation 6.00.6000.16386

WINNSI.DLL Network Store Information RPC interface Microsoft Corporation 6.00.6000.16386

NSI.dll NSI User-mode interface DLL Microsoft Corporation 6.00.6000.16386

ntdll.dll NT Layer DLL Microsoft Corporation 6.00.6000.16386

urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation 7.00.6000.16764

pnrpnsp.dll PNRP Name Space Provider Microsoft Corporation 6.00.6000.16386

PSAPI.DLL Process Status Helper Microsoft Corporation 6.00.6000.16386

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.00.6000.16386

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 6.00.6000.16525

iertutil.dll Run time utility for Internet Explorer Microsoft Corporation 7.00.6000.16764

SAMLIB.dll SAM Library DLL Microsoft Corporation 6.00.6000.16386

Secur32.dll Security Support Provider Interface Microsoft Corporation 6.00.6000.16386

shfolder.dll Shell Folder Service Microsoft Corporation 6.00.6000.16386

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.6000.16386

slc.dll Software Licensing Client Dll Microsoft Corporation 6.00.6000.16509

SSDPAPI.dll SSDP Client API DLL Microsoft Corporation 6.00.6000.16386

USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.6000.16386

upnp.dll UPnP Control Point API Microsoft Corporation 6.00.6000.16386

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.10.6000.16386

comctl32.dll.mui User Experience Controls Library Microsoft Corporation 6.10.6000.16386

USERENV.dll Userenv Microsoft Corporation 6.00.6000.16386

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 6.00.6000.16386

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 6.00.6000.16386

DUser.dll Windows DirectUser Engine Microsoft Corporation 6.00.6000.16386

duser.dll.mui Windows DirectUser Engine Microsoft Corporation 6.00.6000.16386

FirewallAPI.dll Windows Firewall API Microsoft Corporation 6.00.6000.16501

WINHTTP.dll Windows HTTP Services Microsoft Corporation 6.00.6000.16386

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.00.6000.16386

kernel32.dll.mui Windows NT BASE API Client DLL Microsoft Corporation 6.00.6000.16386

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.6000.16386

imagehlp.dll Windows NT Image Helper Microsoft Corporation 6.00.6000.16470

NTMARTA.DLL Windows NT MARTA provider Microsoft Corporation 6.00.6000.16386

SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.6000.16774

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.00.6000.16386

wshtcpip.dll Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.00.6000.16386

wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation 6.00.6000.16386

msxml3r.dll XML Resources Microsoft Corporation 8.20.8730.0001

moogly · January 21, 2009

Post here the Hijackthis & Process Explorer logs when uT is running.

Guide: http://forum.utorrent.com/viewtopic.php?id=29748

DONT FORGET to select utorrent;exe & enable DLL mode (ctrl+d) in Process Explorer

Camilio · January 21, 2009

I think thats what you need.

moogly · January 21, 2009

mskoeplg.dll McAfee SpamKiller Outlook Express Plugin McAfee Inc. 8.02.0125.0000

There is no reason for McAfee antispam module to be injected in uT. Try to disable it and see if uT continues to freeze.

Spam/email scanner for various Internet security suites are sometimes the source of freezing.

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Computer freezes when using utorrent

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