aandrey92 Posted May 24, 2021 Report Share Posted May 24, 2021 Hello guys, I have small-big problem with btt wallet. It says "Incorrect Password", but i know my password very well. Sometimes it works random, sometimes not. Now i have almost 2 weeks and dosen t work at all. Can someone please help me ? I know my password 100% and im sure about that. Why i have this password problem? Best regards, Andrei Link to comment Share on other sites More sharing options...
Uberto Posted May 24, 2021 Report Share Posted May 24, 2021 You'll need to use the 12 word recovery phrase to recover your wallet. Link to comment Share on other sites More sharing options...
aandrey92 Posted May 24, 2021 Author Report Share Posted May 24, 2021 I have those words, but i can t find the recovery button. Can you help me ? But i have the same password this is so weird... Link to comment Share on other sites More sharing options...
Kovalgor Posted May 24, 2021 Report Share Posted May 24, 2021 If you tried to transfer btt to on-chain, i had similar problem. If you resttart uTorrent you will be unable to use wallet at all. The only solution is deleting BitTorrentHelper dir and reimporting the wallet. Link to comment Share on other sites More sharing options...
Uberto Posted May 24, 2021 Report Share Posted May 24, 2021 Shut down utorrent, wait for it to completely shut down. It has a Softshutdown so eventho it might look like its not running it might be running in the background. Check in your taskmanager if it has actually shut down. Go to this folder on your computer C:\Users\yournamehere\AppData\Local\BitTorrentHelper Delete the BitTorrentHelper Folder. Now start utorrent up again, go to speed like you normally do. It will now see you as a fresh user and somewhere along the process youll be able to recover your wallet. Link to comment Share on other sites More sharing options...
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