uTorrent will not start

[davulf]

I've been having the problem lately where uTorrent itself will not start. The process is listed in task manager, but I can't see the icon in the tray or elsewhere. I can't find any way to access the process although it is running. Trying to start another instance triggers the 'you already have uTorrent running'. I tried uninstalling/reinstalling (i didn't delete the systems data or whatnot because I don't want to lose the torrent files for what I was downloading).

This happens even after a fresh restart and I try to run uTorrent. I'm running the most current release. Any ideas?

Thanks!

[Switeck]

Something else on your computer is probably interfering.

Please run HijackThis! and post the log file it makes here.

[davulf]

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:04:47 AM, on 14/11/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16544)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\SYSTEM32\WISPTIS.EXE

C:\WINDOWS\System32\tabbtnu.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe

C:\Program Files\MSN Messenger\msnmsgr.exe

C:\WINDOWS\system32\WTablet\TabUserW.exe

C:\Program Files\xampp\apache\bin\apache.exe

C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe

C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\System32\digtizer.exe

C:\Program Files\Autodesk\3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe

C:\WINDOWS\system32\o2flash.exe

C:\Program Files\xampp\apache\bin\apache.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\Tablet.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe

C:\WINDOWS\system32\wscntfy.exe

C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

C:\WINDOWS\system32\ntvdm.exe

C:\Program Files\Opera\Opera.exe

C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.fujitsu.com/computers

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\RunOnce: [FFTI] C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\cpmd7y5t.default\extensions\{B13721C7-F507-4982-B2E5-502A71474FED}\ffti.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /DestPath="C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles/cpmd7y5t.default\extensions\{B13721C7-F507-4982-B2E5-502A71474FED}"

O4 - HKUS\S-1-5-19\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'Default user')

O4 - Global Startup: TabUserW.exe.lnk = C:\WINDOWS\system32\WTablet\TabUserW.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\scieplugin.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O14 - IERESET.INF: START_PAGE_URL=http://us.fujitsu.com/computers

O16 - DPF: {261CAFEB-87CB-484B-8176-30C9993E1A50} (LLX Control) - https://www.ll2go.com/html/x-file/000/www.ll2go.com/x-res/llx.ocx

O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-CA/a-UNO1/GAME_UNO1.cab

O16 - DPF: {AFFBDA02-5D3A-11D9-AAC8-91EC5E497716} (ActiveXShadow Control) - https://www.ll2go.com/html/x-file/000/www.ll2go.com/x-res/ActiveXShadow.cab

O16 - DPF: {C272534C-74F1-424D-84DC-B545540838DC} (Rdp Class) - https://www.ll2go.com/html/x-file/000/www.ll2go.com/x-res/LapLinkRdp.dll

O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab

O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab

O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab

O18 - Protocol: AutorunsDisabled - (no CLSID) - (no file)

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Apache2 - Apache Software Foundation - C:\Program Files\xampp\apache\bin\apache.exe

O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe

O23 - Service: Kaspersky Anti-Virus 6.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe

O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Digitizer Service (Digitizer) - WACOM - C:\WINDOWS\System32\digtizer.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: mental ray 3.5 Satellite (32-bit) (mi-raysat_3dsmax9_32) - Unknown owner - C:\Program Files\Autodesk\3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe

O23 - Service: O2Micro Flash Memory (O2Flash) - O2Micro International - C:\WINDOWS\system32\o2flash.exe

O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe

O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe

O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe

O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe

O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe

O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe

O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe

--

End of file - 7988 bytes

Any suggestions after I posted that? I'm still having the same issue.

[ajones81]

Try putting uTorrent in Kaspersky's exception list and uninstall Roxio.

[davulf]

uTorrent is in the exception list, as when it *does* run, it is connectable. The problem is that the program will not even start. I can't find Roxio in the uninstall list.

[Switeck]

I've heard this can cause serious problems too!:

O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

Info on Bonjour:

http://www.neuber.com/taskmanager/process/mdnsresponder.exe.html

[davulf]

Great. It now seems to be starting up. Another problem that I have had recently (although not isolated to uTorrent) is that my laptop can no longer connect to the Vista main computer.

I tend to download things using uTorrent on the laptop, and save them in a secondary hard drive on the main computer. The network was working perfectly until Friday evening and it will no longer connect. There has been no network change, no installation of new software, and no setting of different permissions.

Any thoughts on why Vista might do this? (Laptop is WinXP Pro).

Thanks!