Can't download

[chdodd01]

I have installed utorrent and followed all the directions about port forwarding. When I do the port test, it says that it was successful and that I can now receive incoming bittorents.

However, when I open torrents, nothing happens. The up/download indicators at the bottom show nothing.

I use Windows Vista. Also, utorrents goes into "not responding mode" pretty often.

I have disabled AV and firewall.

Any ideas, please?

Thanks,

Clayton

[jewelisheaven]

A HiJackThis log may help.

uT version information would be useful as well (Alt-H-A)

[chdodd01]

Version , I believe, is 1.7.5...I just downloaded it from the site yesterday.

One other note, and I will copy HiJack Log. I used utorrent for over a year with no problems. I never had to do the port forward thing, it just worked. For non-related reasons, I decided to reformat my hard drive and do a clean install of Vista...which did wonders for my PC. One of the few problems I've had is in reinstalling utorrent.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 8:45:43 PM, on 12/15/2007

Platform: Windows Vista (WinNT 6.00.1904)

MSIE: Internet Explorer v7.00 (7.00.6000.16546)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Windows\system32\taskeng.exe

C:\Program Files\Roxio\Media Experience\DMXLauncher.exe

C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe

C:\Windows\System32\CTHELPER.EXE

C:\Windows\System32\CTXFIHLP.EXE

C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Creative\MediaSource5\Go\CTCMSGoU.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Windows\System32\CTxfispi.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe

C:\Windows\system32\wuauclt.exe

C:\PROGRA~1\MOZILL~1\FIREFOX.EXE

C:\PROGRA~1\MICROS~2\Office12\OUTLOOK.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Azureus\Azureus.exe

C:\Program Files\LimeWire\LimeWire.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\DllHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Users\chdodd01\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://google.icq.com/search/search_frame.php

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - URLSearchHook: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - C:\PROGRA~1\ICQTOO~1\toolbaru.dll

O2 - BHO: XTTBPos00 - {055FD26D-3A88-4e15-963D-DC8493744B1D} - C:\PROGRA~1\ICQTOO~1\toolbaru.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {465E08E7-F005-4389-980F-1D8764B3486C} - (no file)

O2 - BHO: AskBar BHO - {5A074B21-F830-49de-A31B-5BB9D7F6B407} - C:\Program Files\AskBar\bar\bin\askBar.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll

O3 - Toolbar: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - C:\PROGRA~1\ICQTOO~1\toolbaru.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: Ask Toolbar - {5A074B29-F830-49de-A31B-5BB9D7F6B407} - C:\Program Files\AskBar\bar\bin\askBar.dll

O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\Media Experience\DMXLauncher.exe"

O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"

O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE

O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE

O4 - HKLM\..\Run: [iolo Startup] "C:\Program Files\iolo\Common\Lib\ioloLManager.exe"

O4 - HKLM\..\Run: [MSConfig] "C:\Windows\system32\msconfig.exe" /auto

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [Creative MediaSource Go] "C:\Program Files\Creative\MediaSource5\Go\CTCMSGoU.exe" /SCB

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [DevconDefaultDB] C:\Windows\system32\READREG /SILENT /FAIL=1 (User 'Default user')

O8 - Extra context menu item: &Save Image to Folder - res://C:\Program Files\AskBar\bar\bin\askBar.dll/saveimagetofolder.html

O8 - Extra context menu item: &Save Image to MyStuff - res://C:\Program Files\AskBar\bar\bin\askBar.dll/saveimages.html

O8 - Extra context menu item: &Save Link to Folder - res://C:\Program Files\AskBar\bar\bin\askBar.dll/saveltof.html

O8 - Extra context menu item: &Save Link to MyStuff - res://C:\Program Files\AskBar\bar\bin\askBar.dll/savelink.html

O8 - Extra context menu item: &Save Page to Folder... - res://C:\Program Files\AskBar\bar\bin\askBar.dll/savepagetofolder.html

O8 - Extra context menu item: &Save this Page to MyStuff - res://C:\Program Files\AskBar\bar\bin\askBar.dll/savewebpage.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Program Files\ICQ6\ICQ.exe

O9 - Extra 'Tools' menuitem: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Program Files\ICQ6\ICQ.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O13 - Gopher Prefix:

O15 - Trusted Zone: *.line6.net

O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15031/CTSUEng.cab

O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15031/CTPID.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{AD6AA9C2-E598-4C98-8781-9315B1FA63AF}: NameServer = 74.128.1.33,74.128.1.31

O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.vista.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio Easy Media Creator 9 Suite\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe

O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe

O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Roxio Easy Media Creator 9 Suite\Digital Home 9\RoxioUpnpService9.exe

O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe

O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe

O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe

--

End of file - 9326 bytes

Thanks,

Clayton

[jewelisheaven]

OK thank you.

First off there are tweaks which need/should be made to Vista's networking subsystem. I believe a search with "vista and netsh" should be helpful.

OH WOW! Well i don't want to say it's the culprit right off the bat, but searching for "roxio" will also tell you about other users' experience with the program suite.

Generally ANY media indexer or active scanner (anti virus, search, and others) needs to have uT's download directory in EXCEPTIONS.

As an alternative you can use the settings to add !ut extension to incomplete files. But really if that fixes it, it proves the program is hanging uT by trying to access incomplete files.

Also your firewall (iolo?) added itself to the LSP chain for your browsing.

You may also notice that internet transversal is a bit slow without uT running. This is a cause of extra internet filters (many programs which inject themselves into LSP chain are malware)... a search for LSPFix will help if disabling that option in iolo does not help.

That's what I see as a possible problem right now.

You after you change Vista to accept the extra settings, see if that helps. After that, you should double-check, aka re-configure Ctrl-G settings.

(Backing up your settings before any OS upgrade is a good idea)

[chdodd01]

I am most thankful for your reply. It's a little over my head but not so much that it can't set me in the right direction.

I have tried several other similar programs but I don't like any as much as utorrent so I'm going to keep at it.

I really don't understand why it worked before with no setup. It could be that I installed it under XP and then I UPgraded to Vista. That caused a lot of problems, a nightmare, really, but utorrent still worked. Now that I've done a clean install i guess the Vista issues are coming out.

Thanks again,

Clayton

[jewelisheaven]

yea searching for Vista netsh

Essentially it's the same procedure you followed for XP post SP2 with the tcpip.sys patching. Additionally like I said many people report problems with Roxio's additional "features". You can use your computer however you want, but alot of times extra programs provide extra features users don't need. Vista's search functions have improved such that you really don't need any other sort of indexing software. Checking out Incompatible software also lists many other types/instances of software which interferes with proper functionality of uT.

Please feel free to report additional progress/questions/problems