Need help optimizing my uTorrent speeds

[ls6]

Hello all,

I've read the speed guide and adjusted my uTorrent settings and still seem to be getting slow download speeds.

My current uTorrent stats:

Download: ~55 kB/s

Upload: ~35 kB/s

My ISP is AT&T DSL avertised @ 768 kB/s. My ethernet connection is directly to the DSL modem - no router.

My speed results from dslreports.com using the Flash based test are:

D: 402 kB/s U: 300 kB/s @ 11:58 AM

D: 524 kB/s U: 299 kB/s @ 11:59 AM

D: 558 kB/s U: 300 kB/s @ 12:00 PM

(Its usually in the 6## kB/s download range during off peak hours)

My computer is a HP dv6500t notebook w/:

T7500

2GB Memory

120 GB HDD

8400m GS

I typically download files to my USB external HDD.

I've tried:

http://www.johntp.com/2006/04/19/how-to-increase-download-speeds-of-utorrent/

^ This did not help at all. If anything it may have screwed up my speeds.

Also tried:

http://forum.utorrent.com/viewtopic.php?id=15992

^ Followed this guide and it kept me at my current stats: D: 55, U:35 (yes I did try torrents with favorable seed/leecher ratios)

Shouldn't my uTorrent download and upload speeds be faster than D: 55, U:35 for AT&T 768 kB/s DSL?

My HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:49:13 AM, on 1/26/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Boot mode: Normal

Running processes:

D:\WINDOWS\System32\smss.exe

D:\WINDOWS\system32\winlogon.exe

D:\WINDOWS\system32\services.exe

D:\WINDOWS\system32\lsass.exe

D:\WINDOWS\system32\svchost.exe

D:\WINDOWS\System32\svchost.exe

D:\WINDOWS\system32\spoolsv.exe

D:\WINDOWS\Explorer.exe

D:\WINDOWS\system32\ctfmon.exe

D:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe

D:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe

D:\WINDOWS\system32\nvsvc32.exe

D:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

C:\Program Files\Mozilla Firefox\firefox.exe

D:\Program Files\uTorrent\uTorrent.exe

D:\WINDOWS\system32\notepad.exe

D:\Documents and Settings\J\Desktop\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Config\lsass.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - D:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - D:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll

O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

O4 - HKLM\..\Run: [AVP] "D:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe"

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [synTPEnh] D:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [MSConfig] D:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [EVEREST AutoStart] D:\Program Files\Lavalys\EVEREST Corporate + Ultimate Edition\everest.exe

O8 - Extra context menu item: &ieSpell Options - res://D:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM

O8 - Extra context menu item: Append to existing PDF - res://D:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Check &Spelling - res://D:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM

O8 - Extra context menu item: Convert link target to Adobe PDF - res://D:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert link target to existing PDF - res://D:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert selected links to Adobe PDF - res://D:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert selected links to existing PDF - res://D:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Convert selection to Adobe PDF - res://D:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert selection to existing PDF - res://D:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert to Adobe PDF - res://D:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Lookup on Merriam Webster - file://D:\Program Files\ieSpell\Merriam Webster.HTM

O8 - Extra context menu item: Lookup on Wikipedia - file://D:\Program Files\ieSpell\wikipedia.HTM

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - D:\Program Files\ieSpell\iespell.dll

O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - D:\Program Files\ieSpell\iespell.dll

O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - D:\Program Files\ieSpell\iespell.dll

O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - D:\Program Files\ieSpell\iespell.dll

O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - D:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\SCIEPlgn.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1200210818328

O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab

O20 - AppInit_DLLs: D:\PROGRA~1\KASPER~1\KASPER~1.0\adialhk.dll

O23 - Service: Kaspersky Internet Security 7.0 (AVP) - Kaspersky Lab - D:\Program Files\Kaspersky Lab\Kaspersky Internet Security 7.0\avp.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - D:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - D:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - D:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - D:\WINDOWS\system32\nvsvc32.exe

--

End of file - 7124 bytes

Thanks for the help.

[jewelisheaven]

My you went the extra mile Unfortunately I have bad news, those numbers aren't 768Kbps DSL :/ They're close to 512/256. Double check with your ISP and ask if they shape during the time you ran speedtests. If they say no, make sure to get the support person's name, and continue testing. I'd say 1 test every 4 hours staggered during the day over a week will provide enough data that they can't just refute. A speedtest with those down numbers is only ~ 64 THEORETICAL maximum, which you can maybe get 90% which happens to be ~58 KiBps. Since you provided all the additional data, I hope you don't mind me commenting. Good news, that's a tight ship The only problem I forsee is KIS, so if you're unsure of the rules you made to use it, you can check software firewalls to dial-in your settings. Does that make sense, or did it cause you more questions?

[ls6]

Thanks for the reply. Just wanted to make sure I got all the info out for someone to evaluate.

So what should I expect for 768 kB/s when I run a test? What's the d/l & u/l ranges?

Just spoke AT&T DSL CS rep and tried to run the speed test on the AT&T Yahoo test site (http://helpme.att.net/dsl/speedtest/) but it is currently down. Is running speed tests on this site going to give me biased results? Hopefully AT&T DSL is not hozing me out of bandwidth.

What should be my theoretical down speeds with the full 768 kbps?

Fixed my KIS firewall settings too a while back.

Thanks jewelisheaven

[jewelisheaven]

Well given the set conversion rates, 1 Mbit down is 128 KiBps, and 768 Kbps is 96 KiBps theoretical. So if their plan holds you should be able to keep downloading in uT @ 86 KiBps or so when they "enable" the upgrade... I'm thinking though that you may not be upgradeable. Double check speed test results at different times so the next time you talk to them you have more verified proof. It is possible but unlikely the yahoo test would be able to give you any higher than your experienced speeds on the other sites. Did the rep get surprised when you said "i paid for 768 down, but I am only getting under 512 down, what gives?" Also my point about "do you shape during XX times" is impotant. If they won't tell you that they do, but you notice you can get better speed times at night, or late night (post 11pm) then you need to collect data points in those areas to tell the CS rep or escalated CS rep (escalation is what the support community calls "get my supervisor" heeh).