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µtorrent freezing at random, unable to pinpoint problem

polobunny

By polobunny
in Troubleshooting

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polobunny Newbie

polobunny

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I have been experiencing a freezing problem with µtorrent 1.8.3.

I do not recall the problem happening with 1.8.2, and I haven't used 1.8.3, simply updated the last time I opened it to check my settings for a friend.

The problem happens shortly after running µtorrent and seems to re-happen every now and then at random. When it does, in the task manager, the utorrent.exe process does not seem to get any spike in CPU use or memory use.

When I say "freeze", I mean the program will stop responding and become unusable. This happens with AND without torrents running and with AND without torrents actually in µtorrent list.

When it stops responding, if I end the task using the task manager, the utorrent.exe process will stay there for a good minute or two (haven't exactly sat down to count exactly how many seconds it stays there) prior to disappearing.

I am running Windows Vista Ultimate 64-bit w/ SP2. My locale is US english although I used to have a French MUI installed. OS is up to date.

Here's a log of HijackThis! (although I doubt it will serve a purpose)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 03:52:51, on 2009-07-09
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Razer\DeathAdder\razerhid.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\Toddler Keys\Toddler Keys.exe
C:\Program Files (x86)\KatMouse\KatMouse.exe
C:\Sentinel Web\Sentinel.exe
C:\Windows\SysWOW64\Ctxfihlp.exe
C:\Program Files (x86)\Razer\DeathAdder\razerofa.exe
C:\Windows\SysWOW64\CTXFISPI.EXE
C:\Program Files\WindowSpace\wspace32.exe
C:\Program Files (x86)\Folding@home\Folding@home-gpu\Folding@home.exe
C:\Program Files (x86)\Folding@home\Folding@home-gpu 2\Folding@home.exe
C:\Program Files (x86)\Winamp\winamp.exe
C:\Program Files (x86)\Folding@Home Windows SMP\mpiexec.exe
C:\Program Files (x86)\Folding@Home Windows SMP\smpd.exe
C:\Program Files (x86)\Folding@Home Windows SMP\Folding@home-Win32-x86.exe
C:\Program Files (x86)\HoeKey\HoeKey.exe
C:\Program Files (x86)\Miranda IM\miranda32.exe
C:\Program Files (x86)\Folding@Home Windows SMP\mpiexec.exe
C:\Program Files (x86)\Folding@Home Windows SMP\smpd.exe
C:\Program Files (x86)\Folding@Home Windows SMP\FahCore_a1.exe
C:\Program Files (x86)\Folding@Home Windows SMP\FahCore_a1.exe
C:\Program Files (x86)\Folding@Home Windows SMP\FahCore_a1.exe
C:\Program Files (x86)\Folding@Home Windows SMP\FahCore_a1.exe
C:\Documents and Settings\polobunny\Application Data\Folding@home-gpu 2\FahCore_14.exe
C:\Program Files (x86)\FahMon\fahmon.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\uTorrent\utorrent.exe
C:\Documents and Settings\polobunny\Application Data\Folding@home-gpu\FahCore_11.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:8118
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: LastPass Browser Helper Object - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - C:\Program Files (x86)\LastPass\LPBar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: LastPass Toolbar - {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - C:\Program Files (x86)\LastPass\LPBar.dll
O4 - HKLM\..\Run: [DeathAdder] "C:\Program Files (x86)\Razer\DeathAdder\razerhid.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min /nosplash
O4 - HKLM\..\Run: [UPSMON] C:\Sentinel Web\Sentinel.exe
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKCU\..\Run: [Taskix] C:\Program Files (x86)\Taskix\Taskix64.exe start
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WindowSpace] "C:\Program Files\WindowSpace\wspace64.exe" /startup
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\Windows\SysWOW64\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1103472 -"Mozilla/5.0 (Windows; U; Windows NT 6.0; fr; rv:1.9.1) Gecko/20090624 Firefox/3.5 (.NET CLR 3.5.30729)" -"http://obamapostermaker.com/"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CtxfiReg] CTXFIREG.exe /FAIL2 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CtxfiReg] CTXFIREG.exe /FAIL2 (User 'Default user')
O4 - Startup: HoeKey.lnk = C:\Program Files (x86)\HoeKey\HoeKey.exe
O4 - Startup: KatMouse.lnk = C:\Program Files (x86)\KatMouse\KatMouse.exe
O4 - Global Startup: DynDNS Updater Tray Icon.lnk = C:\Program Files (x86)\DynDNS Updater\DynTray.exe
O4 - Global Startup: Toddler Keys.lnk = ?
O8 - Extra context menu item: LastPass - file://C:\Program Files (x86)\LastPass\context.html?cmd=lastpass
O8 - Extra context menu item: LastPass Fill Forms - file://C:\Program Files (x86)\LastPass\context.html?cmd=fillforms
O8 - Extra context menu item: Remplissage de Formulaire LastPass - file://C:\Program Files (x86)\LastPass\context.html?cmd=fillforms
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O23 - Service: Application Layer Gateway Service (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Service d'état ASP.NET (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: DynDNS Updater - Dynamic Network Services, Inc. - C:\Program Files (x86)\DynDNS Updater\DynUpSvc.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Process Monitor (LVPrcS64) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: MPICH2 Process Manager, Argonne National Lab (mpich2_smpd) - Unknown owner - C:\Program Files (x86)\Folding@Home Windows SMP\smpd.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: OPTISAFEService - Unknown owner - C:\Sentinel Web\OPTISAFE_Service.Exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Windows\SysWOW64\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9530 bytes

As you can see, I am running two instances of Folding@Home GPU client on 2 video cards. I am also running 1 instance of Folding@Home SMP client. OptiSAFE Sentinel is my UPS program & service. Toddlerkeys is a program to lock the keyboard and mouse so the cat doesn't randomly type while I am away. Katmouse is a program to enable universal scrolling for windows not focused. Both CTX* programs are Creative Labs program, part of the X-Fi drivers. Both razer* programs are part of the Razer drivers for my mouse. wspace32.exe is a desktop management solution to enable window snapping and others. HoeKey.exe is a hotkey program. Taskix is a program to enable re-organization of task in taskbar. miranda32.exe is my multi-protocol IM client.

The rest of the applications should be self explicative.

I do not know why exactly HijackThis! reports so many missing files, but I can assure you that the files are present and not corrupted.

I stripped two personal programs from the list, hence why the size of the log won't match with the final line "End of file - 9530 bytes". They do not impede µtorrent functionality as they ran prior when using 1.8.2 and as µtorrent 1.8.3 also freezes when I am not using them.

Cheers, hopefully someone somewhere has an answer. Honestly i'd go back to 1.8.2, but I don't believe I kept a copy.

Go figure, it would be easier for archiving if the utorrent build would be named utorrent-1.8.3.exe instead of utorrent.exe. Not thinking I'd run into problems, I have simply overwritten my "backup" copy of 1.8.2. Doh!

Edit: Adding Process Explorer information

Doesn't seem to share any personal information, here's the log

Process    PID    CPU    Description    Company Name
System Idle Process    0            
csrss.exe    556        Client Server Runtime Process    Microsoft Corporation
wininit.exe    608        Windows Start-Up Application    Microsoft Corporation
csrss.exe    2920        Client Server Runtime Process    Microsoft Corporation
winlogon.exe    4412        Windows Logon Application    Microsoft Corporation
explorer.exe    5132        Windows Explorer    Microsoft Corporation
 MSASCui.exe    5280        Windows Defender User Interface    Microsoft Corporation
 LCDMon.exe    2632        Logitech LCD Manager    Logitech Inc.
 Taskix64.exe    1584            Robust IT
 ehtray.exe    5352        Media Center Tray Applet    Microsoft Corporation
 wspace64.exe    6664        WindowSpace (64-bit)    NTWind Software
  wspace32.exe    3568        WindowSpace (32-bit)    NTWind Software
 Toddler Keys.exe    5448            
 KatMouse.exe    2696            
 wmpnscfg.exe    5788        Windows Media Player Network Sharing Service Configuration Application    Microsoft Corporation
 Folding@home.exe    6096            
  FahCore_11.exe    8228    4.51        
 Folding@home.exe    6504            
  FahCore_11.exe    2956    1.50        
 winamp.exe    5628        Winamp    Nullsoft
 miranda32.exe    4320        Miranda IM     
 fahmon.exe    3972            
 Folding@home-Win32-x86.exe    6000            
  mpiexec.exe    3192            
 firefox.exe    8368        Firefox    Mozilla Corporation
 procexp.exe    2328        Sysinternals Process Explorer    Sysinternals - www.sysinternals.com
  procexp64.exe    3688        Sysinternals Process Explorer    Sysinternals - www.sysinternals.com
 utorrent.exe    6992        µTorrent    BitTorrent, Inc.
razerhid.exe    7012        razerhid MFC Application    
avgnt.exe    3724        Antivirus System Tray Tool    Avira GmbH
Sentinel.exe    5456            
Ctxfihlp.exe    3640        CTXfiHlp MFC Application    Creative Technology Ltd
mpiexec.exe    6472            
HoeKey.exe    5644        System-wide hotkey utility    bCheck
splwow64.exe    6424        Thunking Spooler APIS from 32 to 64 Process    Microsoft Corporation

Process: utorrent.exe Pid: 6992

Name    Description    Company Name    Version
ADVAPI32.dll    Advanced Windows 32 Base API    Microsoft Corporation    6.0.6002.18005
CLBCatQ.DLL    COM+ Configuration Catalog    Microsoft Corporation    2001.12.6931.18000
COMCTL32.dll    User Experience Controls Library    Microsoft Corporation    6.10.6002.18005
comdlg32.dll    Common Dialogs DLL    Microsoft Corporation    6.0.6002.18005
dhcpcsvc.DLL    DHCP Client Service    Microsoft Corporation    6.0.6002.18005
dhcpcsvc6.DLL    DHCPv6 Client    Microsoft Corporation    6.0.6002.18005
DnsApi.dll    DNS Client API DLL    Microsoft Corporation    6.0.6002.18005
dwmapi.dll    Microsoft Desktop Window Manager API    Microsoft Corporation    6.0.6001.18000
FirewallAPI.dll    Windows Firewall API    Microsoft Corporation    6.0.6001.18000
GDI32.dll    GDI Client DLL    Microsoft Corporation    6.0.6002.18005
IMM32.DLL    Multi-User Windows IMM32 API Client DLL    Microsoft Corporation    6.0.6002.18005
Iphlpapi.dll    IP Helper API    Microsoft Corporation    6.0.6002.18005
KatMouseS.dll    Shell Hook        1.0.0.4
kernel32.dll    Windows NT BASE API Client DLL    Microsoft Corporation    6.0.6002.18005
locale.nls            
locale.nls            
LPK.DLL    Language Pack    Microsoft Corporation    6.0.6002.18005
MSCTF.dll    MSCTF Server DLL    Microsoft Corporation    6.0.6002.18005
msctf.dll.mui    MSCTF Server DLL    Microsoft Corporation    6.0.6000.16386
msi.dll    Windows Installer    Microsoft Corporation    4.5.6002.18005
msiltcfg.dll    Windows Installer Configuration API Stub    Microsoft Corporation    4.0.6000.16386
msvcrt.dll    Windows NT CRT DLL    Microsoft Corporation    7.0.6002.18005
mswsock.dll    Microsoft Windows Sockets 2.0 Service Provider    Microsoft Corporation    6.0.6002.18005
napinsp.dll    E-mail Naming Shim Provider    Microsoft Corporation    6.0.6001.18000
NLAapi.dll    Network Location Awareness 2    Microsoft Corporation    6.0.6001.18000
npmproxy.dll    Network List Manager Proxy    Microsoft Corporation    6.0.6000.16386
NSI.dll    NSI User-mode interface DLL    Microsoft Corporation    6.0.6001.18000
ntdll.dll    NT Layer DLL    Microsoft Corporation    6.0.6002.18005
ntdll.dll    NT Layer DLL    Microsoft Corporation    6.0.6002.18005
ole32.dll    Microsoft OLE for Windows    Microsoft Corporation    6.0.6002.18005
oleaut32.dll        Microsoft Corporation    6.0.6002.18005
pnrpnsp.dll    PNRP Name Space Provider    Microsoft Corporation    6.0.6001.18000
PSAPI.DLL    Process Status Helper    Microsoft Corporation    6.0.6000.16386
R000000000009.clb            
rasadhlp.dll    Remote Access AutoDial Helper    Microsoft Corporation    6.0.6000.16386
RPCRT4.dll    Remote Procedure Call Runtime    Microsoft Corporation    6.0.6002.18024
rsaenh.dll    Microsoft Enhanced Cryptographic Provider    Microsoft Corporation    6.0.6002.18005
Secur32.dll    Security Support Provider Interface    Microsoft Corporation    6.0.6002.18005
SETUPAPI.dll    Windows Setup API    Microsoft Corporation    6.0.6002.18005
setupapi.dll.mui    Windows Setup API    Microsoft Corporation    6.0.6001.18000
SHELL32.dll    Windows Shell Common Dll    Microsoft Corporation    6.0.6002.18005
shfolder.dll    Shell Folder Service    Microsoft Corporation    6.0.6000.16386
SHLWAPI.dll    Shell Light-weight Utility Library    Microsoft Corporation    6.0.6002.18005
USER32.dll    Multi-User Windows USER API Client DLL    Microsoft Corporation    6.0.6002.18005
USERENV.dll    Userenv    Microsoft Corporation    6.0.6002.18005
USP10.dll    Uniscribe Unicode script processor    Microsoft Corporation    1.626.6002.18005
utorrent.exe    µTorrent    BitTorrent, Inc.    1.8.3.15728
uxtheme.dll    Microsoft UxTheme Library    Microsoft Corporation    6.0.6001.18000
VERSION.dll    Version Checking and File Installation Libraries    Microsoft Corporation    6.0.6002.18005
WINNSI.DLL    Network Store Information RPC interface    Microsoft Corporation    6.0.6001.18000
winrnr.dll    LDAP RnR Provider DLL    Microsoft Corporation    6.0.6002.18005
WLDAP32.dll    Win32 LDAP API DLL    Microsoft Corporation    6.0.6002.18005
wow64.dll    Win32 Emulation on NT64    Microsoft Corporation    6.0.6002.18005
wow64cpu.dll    AMD64 Wow64 CPU     Microsoft Corporation    6.0.6002.18005
wow64win.dll    Wow64 Console and Win32 API Logging    Microsoft Corporation    6.0.6002.18005
WS2_32.dll    Windows Socket 2.0 32-Bit DLL    Microsoft Corporation    6.0.6001.18000
wshbth.dll    Windows Sockets Helper DLL    Microsoft Corporation    6.0.6002.18005
wship6.dll    Winsock2 Helper DLL (TL/IPv6)    Microsoft Corporation    6.0.6001.18000
wshtcpip.dll    Winsock2 Helper DLL (TL/IPv4)    Microsoft Corporation    6.0.6001.18000
wspace32.dll    WindowSpace DLL (32-bit)    NTWind Software    2.0.4.0

Nothing there seems especially out of the ordinary.

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polobunny Newbie

polobunny

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NTWind Window Space is an utility to add transparency, snapping and various other functions to Windows Explorer. I use it mostly for snapping à la Linux but it does much more. Used to use AllSnap which is freeware but does not seem to play well sadly. :/

I tried with both completely closed (made sure by looking in the task manager) and µtorrent still freezes. Thanks for the help by the way.

Team Hack-a-Day, stats here @ EOC Stats. :)

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GTHK Advanced Member

GTHK

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Posted

The computer I use for F@h went offline, hasn't been doing crap >-< | Yours is faster then mine anyway (I think..), though I'm out of state and the computer I'm on right now is a quad core meant to be used like an HTPC, gonna put it to the test later ;)

When you have that stuff closed, make sure the two entries I listed are no longer appearing in Process Explorer's DLL list for µT. Also, this may not solve it but making sure you're properly configured can't hurt: http://forum.utorrent.com/viewtopic.php?id=15992

'bout the file missing issues, I've read a few times that HJT has issues on 64-bit vista. The programs you removed from the log, when you say personal...???

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polobunny Newbie

polobunny

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I have a bit more than one computer doing folding, hence the "big" numbers.

Yes, no entries appear in Process Explorer DLL list when they are closed.

Configuration is fine (not trying to brag, but I'm a computer tech too...).

Router firewall is configured accordingly, Windows firewall is not interfering with anything. µtorrent showed/still shows when not freezing the green icon regarding connections. I have manually set parameters not to hammer my router/computer with too many connections at the same time.

I imagine HJT does have some issue with Vista 64-bit. Clearly those files are missing, and even in a newly created VM, HJT shows those files as missing.

The program I removed from the log are personal programs that are not available to the public (in-house), they never impeded on µtorrent functionality in the past and they do not hook anything. As I said, whether they are running or not, µtorrent still freezes.

I am very curious about this bug, I'll try to see what happens with a debugger when µtorrent freezes. But otherwise, I'm clueless as what could be happening.

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