Blue Screen.

[danteguzzardi]

After I start Utorrent I always get the BSOD. Weather it's an hour later or just five minutes. I have an Acer Aspire 6930. 4 gigs 320 gigs 2GHz.

Thanks love Dante.

[DreadWingKnight]

Details of the bluescreen please (use bluescreenview if you must)

[danteguzzardi]

Yeah sorry I'm kinda new at this yah know?

==================================================

Dump File : 072210-19188-01.dmp

Crash Time : 7/22/2010 3:05:17 AM

Bug Check String : IRQL_NOT_LESS_OR_EQUAL

Bug Check Code : 0x0000000a

Parameter 1 : 00000000`00000000

Parameter 2 : 00000000`00000002

Parameter 3 : 00000000`00000000

Parameter 4 : fffff800`0281a477

Caused By Driver : hal.dll

Caused By Address : hal.dll+2477

File Description :

Product Name :

Company :

File Version :

Processor : x64

Computer Name :

Full Path : C:\Windows\Minidump\072210-19188-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 7600

==================================================

So it's Hal.dll

How do I fix this? Can I just download Hal.dll from somewhere and replace my current one?

[DreadWingKnight]

No, and from the looks of things, there's not much information that can help.

What internet security software do you have installed?

http://forum.utorrent.com/viewtopic.php?id=29748 <-- try and get us these logs.

[danteguzzardi]

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 7:25:19 PM, on 7/24/2010

Platform: Windows 7 (WinNT 6.00.3504)

MSIE: Internet Explorer v8.00 (8.00.7600.16385)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\Digsby\lib\digsby-app.exe

C:\Program Files (x86)\Digsby\lib\aspell\bin\aspell.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

C:\Users\Dante\Desktop\HijackThis.exe

C:\Program Files (x86)\uTorrent\uTorrent.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

F2 - REG:system.ini: UserInit=userinit.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')

O4 - Global Startup: Bluetooth.lnk = ?

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--

End of file - 4521 bytes

-------------------------------------------------------------------------------------------------------------------------------------

Process PID CPU Private Bytes Working Set Description Company Name

System Idle Process 0 85.81 0 K 24 K

Interrupts n/a 1.53 0 K 0 K Hardware Interrupts

DPCs n/a 2.30 0 K 0 K Deferred Procedure Calls

System 4 120 K 2,328 K

smss.exe 256 424 K 1,088 K

csrss.exe 340 1,924 K 4,036 K

wininit.exe 404 1,592 K 4,420 K

services.exe 456 5,088 K 8,692 K

svchost.exe 592 4,484 K 9,596 K Host Process for Windows Services Microsoft Corporation

svchost.exe 712 5,344 K 9,132 K Host Process for Windows Services Microsoft Corporation

svchost.exe 776 19,328 K 21,272 K Host Process for Windows Services Microsoft Corporation

audiodg.exe 2748 15,608 K 15,408 K

svchost.exe 848 113,044 K 120,940 K Host Process for Windows Services Microsoft Corporation

WUDFHost.exe 1624 2,028 K 6,028 K

dwm.exe 2040 3.06 64,324 K 31,360 K Desktop Window Manager Microsoft Corporation

svchost.exe 876 27,484 K 46,512 K Host Process for Windows Services Microsoft Corporation

wuauclt.exe 2024 2,280 K 9,676 K Windows Update Microsoft Corporation

taskeng.exe 2980 1,928 K 5,764 K Task Scheduler Engine Microsoft Corporation

svchost.exe 276 11,844 K 19,740 K Host Process for Windows Services Microsoft Corporation

svchost.exe 532 24,840 K 30,404 K Host Process for Windows Services Microsoft Corporation

spoolsv.exe 1176 6,516 K 12,068 K Spooler SubSystem App Microsoft Corporation

svchost.exe 1208 1.53 13,008 K 15,300 K Host Process for Windows Services Microsoft Corporation

taskhost.exe 1972 8,144 K 9,312 K Host Process for Windows Tasks Microsoft Corporation

SearchIndexer.exe 2332 41,360 K 33,088 K Microsoft Windows Search Indexer Microsoft Corporation

SearchProtocolHost.exe 3232 3,932 K 7,532 K

SearchFilterHost.exe 3396 2,716 K 6,460 K

wmpnetwk.exe 2460 4,728 K 7,032 K Windows Media Player Network Sharing Service Microsoft Corporation

svchost.exe 2544 8,688 K 16,472 K Host Process for Windows Services Microsoft Corporation

sppsvc.exe 2592 2,316 K 5,892 K Microsoft Software Protection Platform Service Microsoft Corporation

svchost.exe 2400 73,000 K 44,464 K Host Process for Windows Services Microsoft Corporation

taskhost.exe 2344 5,544 K 7,304 K

lsass.exe 480 4,256 K 10,596 K Local Security Authority Process Microsoft Corporation

lsm.exe 488 2,596 K 4,216 K

csrss.exe 424 3,380 K 14,680 K

conhost.exe 2420 1,424 K 4,540 K Console Window Host Microsoft Corporation

winlogon.exe 664 2,872 K 7,008 K

explorer.exe 1244 50,492 K 75,552 K Windows Explorer Microsoft Corporation

SynTPEnh.exe 1868 0.77 3,684 K 11,076 K Synaptics TouchPad Enhancements Synaptics, Inc.

SynTPHelper.exe 2152 1,180 K 3,172 K

igfxtray.exe 1716 2,272 K 6,324 K igfxTray Module Intel Corporation

hkcmd.exe 1828 2,932 K 9,720 K hkcmd Module Intel Corporation

igfxpers.exe 1820 2,188 K 6,772 K persistence Module Intel Corporation

firefox.exe 2872 107,764 K 131,924 K Firefox Mozilla Corporation

plugin-container.exe 696 9,192 K 14,848 K Plugin Container for Firefox Mozilla Corporation

uTorrent.exe 2916 0.77 11,372 K 18,476 K µTorrent BitTorrent, Inc.

procexp.exe 3276 1,800 K 8,320 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

procexp64.exe 1928 18,068 K 35,804 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

procexp64.exe 1956 0.77 10,692 K 19,392 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

procexp64.exe 3800 3.06 18,400 K 35,636 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

digsby-app.exe 3020 76,804 K 49,788 K Digsby dotSyntax, LLC

aspell.exe 2828 6,172 K 8,592 K

HijackThis.exe 2624 12,556 K 22,776 K

notepad.exe 924 1,872 K 7,228 K

Thanks a hundred million!

[DreadWingKnight]

Do you know what type of wireless adapter is in this machine?

[danteguzzardi]

intel wifi 5100 and the driver should be updated

[DreadWingKnight]

Updated from where?

Windows Update might not be up to date enough to prevent such a bluescreen.

[danteguzzardi]

It was windows update but I can download the drivers. Want me to post new logs after?

[DreadWingKnight]

Get them from either your computer manufacturer or directly from Intel.

See if you can reproduce the crash that way.

Also, see if you can reproduce the crash with the computer connected wired (or wireless if you were connected wired before).

[danteguzzardi]

No more ports in my router. Eeeep. Sorry.

[DreadWingKnight]

It'd only be a temporary use of the cable from one of the other computers for the test (and would take maybe 5 minutes).

[danteguzzardi]

Would I just plug in and then run the tests?

[DreadWingKnight]

Plug it in, disable your wireless adapter, then test.

[danteguzzardi]

Yeah I can try to do that. I can't. All the computers are being in use!