utorrent keeps crashing my computer

hi i need help .... up until now utorrent has been working fine ... but now it seems to just keep crashing after a random amount of time .. i tried bittorrent and bitcomet, and i still get the same thing ... i was downloading fine just a few weeks ago and now i dont know whats wrong ... it'll crash my whole computer and restart it, but will never fully restart windows .. it'll just go to a black screen and stay there ... my computer runs fine with utorrent on so im assuming that it is the problem .. im a complete noob at all this stuff so i really need help ... i dont know what you need so if you could let me know what to do and how to do it or how to give you info that'd be greatly appreciated .. thanks

1st link in my signature is for troubleshooting, and tells you what information you'll need to give us if the problem isn't solved quickly.

Can you post a HijackThis log?

Post HijackThis & Process Explorer logs (run & paste here).

To do that:

http://forum.utorrent.com/viewtopic.php?id=29748

With Process Explorer DONT forget to select utorrent.exe in the list and enable DLL mode (ctrl+d).

hey

heres the hijackthis log

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:55:38 PM, on 02/11/2008

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16735)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

c:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\HPZipm12.exe

C:\WINDOWS\system32\PnkBstrA.exe

C:\Program Files\802.11 Wireless LAN\802.11g Pen Size Wireless USB 2.0 Adapter HW.32 V1.10\SiSWLSvc.exe

C:\WINDOWS\system32\svchost.exe

C:\PROGRA~1\AVG\AVG8\avgrsx.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\hkcmd.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files\Microsoft IntelliType Pro\itype.exe

C:\WINDOWS\ehome\ehtray.exe

C:\PROGRA~1\AVG\AVG8\avgtray.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\DAEMON Tools Lite\daemon.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\802.11 Wireless LAN\802.11g Pen Size Wireless USB 2.0 Adapter HW.32 V1.10\WlanCU.exe

C:\Program Files\Windows Live\Messenger\usnsvc.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Winamp\winamp.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/?lang=en-CA

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll

O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [intelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"

O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"

O4 - HKLM\..\Run: [Easy-PrintToolBox] C:\Program Files\Canon\Easy-PrintToolBox\BJPSMAIN.EXE /logon

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - Global Startup: Wireless Configuration Utility HW.32.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html

O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html

O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html

O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)

O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {2357B3CF-7F8D-4451-8D81-FD6097610AEE} - http://activex.camfrogweb.com/advanced/2.0.2.3/cfweb_activex.camfrogweb.com-advanced-2.0.2.3_instmodule.exe

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by134fd.bay134.hotmail.msn.com/resources/MsnPUpld.cab

O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase4009.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1185092643187

O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab

O16 - DPF: {C49134CC-B5EF-458C-A442-E8DFE7B4645F} (YYGInstantPlay Control) - http://www.yoyogames.com/downloads/activex/YoYo.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O20 - AppInit_DLLs: avgrsstx.dll

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe

O23 - Service: SiS WirelessLan Service (SiSWLSvc) - Unknown owner - C:\Program Files\802.11 Wireless LAN\802.11g Pen Size Wireless USB 2.0 Adapter HW.32 V1.10\SiSWLSvc.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

--

End of file - 9382 bytes

_______________________

Here's the process explorer log

Process PID CPU Description Company Name

System Idle Process 0 75.76

Interrupts n/a 1.52 Hardware Interrupts

DPCs n/a Deferred Procedure Calls

System 4 1.52

smss.exe 816 Windows NT Session Manager Microsoft Corporation

csrss.exe 872 Client Server Runtime Process Microsoft Corporation

winlogon.exe 896 Windows NT Logon Application Microsoft Corporation

services.exe 992 1.52 Services and Controller app Microsoft Corporation

svchost.exe 1180 Generic Host Process for Win32 Services Microsoft Corporation

ehmsas.exe 836 Media Center Media Status Aggregator Service Microsoft Corporation

winamp.exe 3188 3.03 Winamp Nullsoft

iexplore.exe 2860 Internet Explorer Microsoft Corporation

WLLoginProxy.exe 3416 WLLoginProxy.exe Microsoft Corporation

svchost.exe 1244 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1344 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1464 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1528 Generic Host Process for Win32 Services Microsoft Corporation

spoolsv.exe 1860 Spooler SubSystem App Microsoft Corporation

AppleMobileDeviceService.exe 1488 Apple Mobile Device Service Apple, Inc.

avgwdsvc.exe 1592 AVG Watchdog Service AVG Technologies CZ, s.r.o.

avgrsx.exe 240 AVG Resident Shield Service AVG Technologies CZ, s.r.o.

ehRecvr.exe 1680 Media Center Receiver Service Microsoft Corporation

ehSched.exe 1968 Media Center Scheduler Service Microsoft Corporation

LSSrvc.exe 200 LightScribe Service Hewlett-Packard Company

MDM.EXE 488 Machine Debug Manager Microsoft Corporation

HPZipm12.exe 560 PML Driver HP

PnkBstrA.exe 656

SiSWLSvc.exe 1688

svchost.exe 1692 Generic Host Process for Win32 Services Microsoft Corporation

wdfmgr.exe 1992 Windows User Mode Driver Manager Microsoft Corporation

dllhost.exe 2576 COM Surrogate Microsoft Corporation

alg.exe 2604 Application Layer Gateway Service Microsoft Corporation

usnsvc.exe 3692 Messenger Sharing USN Journal Reader Service Microsoft Corporation

iPodService.exe 480 iPodService Module Apple Inc.

svchost.exe 3852 Generic Host Process for Win32 Services Microsoft Corporation

lsass.exe 1008 LSA Shell (Export Version) Microsoft Corporation

explorer.exe 3484 Windows Explorer Microsoft Corporation

hkcmd.exe 608 hkcmd Module Intel Corporation

ipoint.exe 636 IPoint.exe Microsoft Corporation

itype.exe 596 IType.exe Microsoft Corporation

ehtray.exe 452 Media Center Tray Applet Microsoft Corporation

avgtray.exe 676 AVG Tray Monitor AVG Technologies CZ, s.r.o.

ctfmon.exe 1616 CTF Loader Microsoft Corporation

GoogleToolbarNotifier.exe 952 GoogleToolbarNotifier Google Inc.

daemon.exe 2204 DAEMON Tools main application DT Soft Ltd

msmsgs.exe 3348 Windows Messenger Microsoft Corporation

WlanCU.exe 1428 ClientCU MFC Application

uTorrent.exe 3260 13.64 µTorrent BitTorrent, Inc.

notepad.exe 220 Notepad Microsoft Corporation

procexp.exe 2992 3.03 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

Process: uTorrent.exe Pid: 3260

Name Description Company Name Version

ACTIVEDS.dll ADs Router Layer DLL Microsoft Corporation 5.01.2600.5512

adsldpc.dll ADs LDAP Provider C DLL Microsoft Corporation 5.01.2600.5512

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.5512

ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.05.2284.0001

avgrsstx.dll AVG Resident Shield Starter AVG Technologies CZ, s.r.o. 8.00.0000.0134

CLBCATQ.DLL Microsoft Corporation 2001.12.4414.0700

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.5512

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.00.2900.5512

COMRes.dll Microsoft Corporation 2001.12.4414.0700

ctype.nls

DnsApi.dll DNS Client API DLL Microsoft Corporation 5.01.2600.5625

GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.5512

hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.01.2600.5512

IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.5512

Iphlpapi.dll IP Helper API Microsoft Corporation 5.01.2600.5512

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.5512

locale.nls

MPRAPI.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.01.2600.5512

MSCTF.dll MSCTF Server DLL Microsoft Corporation 5.01.2600.5512

msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.01.2600.5512

mslbui.dll LangageBar Add In Microsoft Corporation 5.01.2600.5512

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.5512

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.01.2600.5625

netapi32.dll Net Win32 API DLL Microsoft Corporation 5.01.2600.5694

ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.5512

ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.5512

oleaut32.dll Microsoft Corporation 5.01.2600.5512

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.01.2600.5512

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.5512

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 5.01.2600.5507

rtutils.dll Routing Utilities Microsoft Corporation 5.01.2600.5512

SAMLIB.dll SAM Library DLL Microsoft Corporation 5.01.2600.5512

Secur32.dll Security Support Provider Interface Microsoft Corporation 5.01.2600.5512

SETUPAPI.dll Windows Setup API Microsoft Corporation 5.01.2600.5512

SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.5512

shfolder.dll Shell Folder Service Microsoft Corporation 6.00.2900.5512

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.5512

sortkey.nls

sorttbls.nls

unicode.nls

USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.5512

USERENV.dll Userenv Microsoft Corporation 5.01.2600.5512

uTorrent.exe µTorrent BitTorrent, Inc. 1.08.0001.12639

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.5512

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.5512

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.01.2600.5512

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.01.2600.5512

WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.01.2600.5512

wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.01.2600.5512

hope this is the info you need

thanks guys

btw, the step by step post by moogly was great help!

I see that:

avgrsstx.dll AVG Resident Shield Starter AVG Technologies CZ, s.r.o. 8.00.0000.0134

Did you try to disable AVG or uninstall it to see if uT works better ?

Wireless dongles aren't the most stable. Be sure there aren't updated drivers.

yea i've tried disabling avg and it still crashes ...

Try using a wired adapter and see if your crashes go away.

what do you mean a wired adapter?

if you mean plug my computer directly into my router, no can do ... im 3 floors up

Well, it appears that your wireless adapter is the cause for the system crash. You can try to find updated drivers for it. You may need to get a different adapter altogether, preferably something not USB.

hmm where do i find updated drivers for it?

and why is it crashing my whole computer? it doesnt crash when bittorrent isnt running

Because the drivers for USB wireless devices tend to be horribly broken and can't take much traffic before crashing.

CHeck the website of the manufacturer for your USB device.

i limited the number of active downloads to 5 and it didnt crash last night .... any suggestions on the maximum number of downloads and connections? i have bell sympatico high speed .. dunnno how fast that is

http://www.utorrent.com/setup_guide.php

Follow the setup guide. Once you've done that, the second link will help you alter the settings so as to not crash your USB device.

http://forum.utorrent.com/viewtopic.php?id=15992#p258231