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UTorrent Crash Problem with Detailed Notes - Please Help!

Harley5656

By Harley5656
in Troubleshooting

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Harley5656 Newbie

Harley5656

Posted
Posted

The Problem:

UTorrent v. 1.7.7, has not been running stable. It will run then freeze up, taking my bandwidth down with it. This does not happen at predictable intervals or after a particular event, it occurs every 3-6 mins or so sporadically. It locks up and after a patient wait 10sec – 10mins (no joke) it frees back up.

The Utorrent program will lock up, along with eliminating all effective bandwith for Firefox or IE. The download speed will drop like a rock, right before the lock up occurs.

I have tried many things to have this fixed, including following the advice I researched on this site, and having the At&t service come to my house and test my lines.

I have used the program in the past, and it works flawlessly. I want to thank the designers of the software for a great software. I am hopelessly lost on how to get this to work for this version and its seriously driving me crazy. Any and all help navigating though this problem is greatly appreciated!

Please let me know what other information would be helpful in the diagnosis of this problem.

Current Equipment

Processor: P4 2.5

Ram: 2GB ( My CPU Usage is normal during the "freeze")

Service: At&t U-verse 6meg down, 1 up, direct fiber connection

Router: 3800HGV-B 2 Wire Gateway

Resolution Steps Taken ( And Yes, I went though all the steps I could find before posting)

Uninstall and Reinstall of Software

- Disabled DHT

- Disabled NAT

- Disabled UpnP

Peer.resolove_country is set to false

Lowered Max Connection to 200

Changed net.max_halfopen to 4

Scanned for Malware using AVG & Nod32

Removed the Nod program incase conflict is with that program

Ran LSPfix – Not sure what it does but wanted to try everything.

(Could not find the location for diable ip resoloving) and not sure if that is related

Patched TCP/IP setting

Cntr+G Settings = Default 2 Meg Settings

Portforwarding Tested Okay – Green Status Bar

Hijack Log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 8:46:55 PM, on 4/30/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\LEXPPS.EXE

C:\PROGRA~1\Grisoft\AVG7\avgemc.exe

C:\cFosSpeed v4.20.1389-Torrent Speed\spd.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\System32\snmp.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\wscntfy.exe

C:\Program Files\Canon\MyPrinter\BJMyPrt.exe

C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe

C:\Program Files\2Wire Wireless Manager\2Wire.exe

C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtProc.exe

C:\cFosSpeed v4.20.1389-Torrent Speed\cFosSpeed.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Windows Media Player\WMPNSCFG.exe

C:\Program Files\BySoft Network Monitor\NetworkMonitor.exe

C:\WINDOWS\system32\taskmgr.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Microsoft Office\Office10\WINWORD.EXE

C:\WINDOWS\system32\msiexec.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.makemesearch.com/?said=309

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by CenturyTel

R3 - URLSearchHook: (no name) - _{9368D063-44BE-49B9-BD14-BB9663FD38FC} - (no file)

O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll

O2 - BHO: CmjBrowserHelperObject Object - {AC41D38F-B56D-40AD-94E0-B493D130C959} - C:\Program Files\Mindjet\MindManager 6\Mm6InternetExplorer.dll

O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll

O2 - BHO: TChkBHO Class - {B7D2FD14-3F75-4415-8CF6-C89C6D2211ED} - (no file)

O2 - BHO: (no name) - {CF021F40-3E14-23A5-CBA2-7173706D1316} - (no file)

O2 - BHO: (no name) - {CF021F40-3E14-23A5-CBA2-717765721316} - (no file)

O2 - BHO: PnIEBrowserHelperObj Class - {D2F719F3-106A-402B-9996-3A5B12ACA564} - C:\Program Files\Failsafe\GuardIE\PnIE.dll

O2 - BHO: Act.UI.InternetExplorer.Plugins.AttachFile.CAttachFile - {D5233FCD-D258-4903-89B8-FB1568E7413D} - mscoree.dll (file missing)

O2 - BHO: - {F928A804-8DA6-4833-A4BF-5BED98586F12} - C:\WINDOWS\lbbho.dll

O3 - Toolbar: (no name) - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - (no file)

O3 - Toolbar: @C:\Program Files\Failsafe\GuardIE\PnIE.dll,-100 - {37C8204D-97C3-4127-BB28-1BFF3FA2F7DA} - C:\Program Files\Failsafe\GuardIE\PnIE.dll

O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon

O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"

O4 - HKLM\..\Run: [WrtMon.exe] C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe

O4 - HKLM\..\Run: [AudioDeck] C:\Program Files\VIAudioi\SBADeck\ADeck.exe 1

O4 - HKLM\..\Run: [2Wire Wireless Manager] "C:\Program Files\2Wire Wireless Manager\2Wire.exe" -a

O4 - HKLM\..\Run: [cFosSpeed] C:\cFosSpeed v4.20.1389-Torrent Speed\cFosSpeed.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')

O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm

O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Send to Mindjet MindManager - {531B9DC0-D8EE-4c76-A6EE-6C1E50569655} - C:\Program Files\Mindjet\MindManager 6\Mm6InternetExplorer.dll

O9 - Extra button: Attach Web page to ACT! contact - {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - mscoree.dll (file missing)

O9 - Extra 'Tools' menuitem: Attach Web page to ACT! contact... - {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - mscoree.dll (file missing)

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - F:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: Popup Eliminator - {A26ABCF0-1C8F-46e7-A67C-0489DC21B9CC} - C:\WINDOWS\System32\shdocvw.dll

O9 - Extra 'Tools' menuitem: Popup Eliminator - {A26ABCF0-1C8F-46e7-A67C-0489DC21B9CC} - C:\WINDOWS\System32\shdocvw.dll

O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe

O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe

O9 - Extra button: (no name) - {BDD75188-2FC0-4099-909F-AA8D432BE037} - C:\Program Files\Failsafe\GuardIE\PnIE.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files\Failsafe\GuardIE\PnIE.dll,-100 - {BDD75188-2FC0-4099-909F-AA8D432BE037} - C:\Program Files\Failsafe\GuardIE\PnIE.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{0A85D88C-0784-426B-85CF-BC271C956BFC}: NameServer = 192.168.1.1,192.168.10.1

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe

O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe

O23 - Service: cFosSpeed System Service (cFosSpeedS) - cFos Software GmbH - C:\cFosSpeed v4.20.1389-Torrent Speed\spd.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: TVedia Digital Media Server (TVediaDMS) - 8 Dimensions International LLC - C:\Program Files\8Dim\TVedia4\TVediaDMS.exe

O23 - Service: TVedia Media File Change Monitor (TVediaFileChangeMonitor) - 8 Dimensions International LLC - C:\Program Files\8Dim\TVedia4\TVediaFileChangeMonitor.exe

--

End of file - 11453 bytes

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jewelisheaven Advanced Member

jewelisheaven

Posted
Posted

You're missing a Process Explorer DLL list. You don't mention if you're wired or wireless to the 2wire. Though you are running their wireless "manager". If you're only on 1Mbit upload cable, you don't use XX/2Mbit in the speed guide. As-is you'll see average throughput you get as the "flat" horizontal line by checking out the Speed tab and scaling back to 5 or 30 seconds. You should see a flat line with no noticeable spikes..... this is discounting your installation of Cfosspeed or "network monitor". Aside-- if you have cfosspeed what additional features does network monitor provide?

As far as continuing troubleshooting I'd start by stopping that 2wire manager, then the network monitor, then those extra services running through start->run->services.msc You can disable them all at once and enable them to see if the problem returns or turn them all off at once, your choice. The AVG processes should be irrelevant so you can keep them running. Do any of those scanner applications routinely "index" files? If so turn that off or turn them all off as the next step :/

Other than that it's good. OT: LSPFix is useful when you have extra/injected entries from mal/ad/crap-ware and need an easy way to "reset" the networking chain so you don't have say... timeouts because the hooks to route through some logging server is timing out.

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