After a while Utorrent cause my internet to go offline

tinnguyen123 · July 20, 2008

yeh.. i try all the proper proceedures portforwarding.. my thinggy on the bottom is green check.. but after i left my PC on for the torrent to download .. after about 2-5 (iono) the internet turn off..

i can fix it by restarting..

any way to fix it..? and its only cause by utorrent.. i havent try other torrent programs..

DreadWingKnight · July 20, 2008

http://forum.utorrent.com/viewtopic.php?id=15992

tinnguyen123 · July 24, 2008

ok i try the updates, i try everything.. thats why i gave it 2 day try.. but it still disconnect.. after awhile.. i slow my speed down to basically 20kbs for download and 20kbs for uploads.. my tested speed was around 300kbs.. i use the setting about 265kbs still doesnt work.. i try doing all the setting in that forum still disconnect me.. arggg!! i port forward everything also..

seriously.. is there anyways i can just tell you guy's my setting and help me..?

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:15:11 PM, on 7/23/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16674)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\netdde.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\WINDOWS\arservice.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\system32\cisvc.exe

C:\WINDOWS\system32\clipsrv.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\system32\tlntsvr.exe

C:\WINDOWS\System32\vssvc.exe

C:\WINDOWS\system32\wbem\wmiapsrv.exe

C:\WINDOWS\System32\dmadmin.exe

C:\Program Files\RelevantKnowledge\rlvknlg.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\cidaemon.exe

C:\Program Files\AIM\aim.exe

C:\PROGRA~1\MOZILL~1\FIREFOX.EXE

C:\Program Files\PayPal\PayPal Plug-In\RBroker.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.bearshare.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

F2 - REG:system.ini: Shell=

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~4\Office12\GRA8E1~1.DLL

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll

O2 - BHO: OToolbarHelper Class - {EAD3A971-6A23-4246-8691-C9244E858967} - C:\Program Files\PayPal\PayPal Plug-In\PayPalHelper.dll

O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll

O3 - Toolbar: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL

O3 - Toolbar: PayPal Plug-In - {DC0F2F93-27FA-4f84-ACAA-9416F90B9511} - C:\Program Files\PayPal\PayPal Plug-In\OToolbar.dll

O4 - HKLM\..\Run: [symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"

O4 - HKLM\..\Run: [RelevantKnowledge] C:\Program Files\RelevantKnowledge\rlvknlg.exe -boot

O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"

O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')

O4 - .DEFAULT User Startup: PinMcLnk.lnk = C:\hp\bin\cloaker.exe (User 'Default user')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {22E5D91F-89E6-4405-AD9C-0AF27BA6F06B} (HidInputMonitorX Control) - file:///L:/HD-DVD9%20Files/components/hidinputmonitorx.ocx

O16 - DPF: {4788DE0A-3552-49EA-AC8C-233DA52523B9} (AxLoaderPassword Class) - http://www.blackberry.com/devicesoftware/AxLoader.cab

O16 - DPF: {4F63D44B-6274-4D60-8AB1-CAA7116B8AF3} (A9Helper.A9) - file:///L:/HD-DVD9%20Files/components/A9.ocx

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1204186925446

O16 - DPF: {7030CC6C-1A88-4591-BB5A-651B9F7F0C30} (WMVHDRatingCtrl Class) - file:///L:/HD-DVD9%20Files/components/wmvhdrating.ocx

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~4\Office12\GR99D3~1.DLL

O20 - AppInit_DLLs: C:\Program Files\RelevantKnowledge\rlai.dll

O20 - Winlogon Notify: RelevantKnowledge - C:\Program Files\RelevantKnowledge\rlls.dll

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

--

End of file - 9220 bytes

Ultima · July 24, 2008

... Are you sure you read the link DWK provided carefully? Because it tells you specifically what pieces of information to provide.

tinnguyen123 · July 26, 2008

Microsoft Window XP

Media Center Edition

Version 2002

Serice Pack 2

AMD Athlon 64x2 Dual

Core Processor 4600+

2.41 GHz, 2.00 GB of RAM

i dont know what drive type mean.. but i have it on the C:/ drive.. 2Wire 1000SW, what else.. basic DSL tested speed at 300kb/s at upload 1025kb/s for download.. using the speed test provided in the speed guide..

anything else im missing let me know..

Ultima · July 26, 2008

Make sure you've checked the following posts already:
[ul]
[li]THINGS TO TAKE NOTE OF[/li]
[li]SOME SPECIFICS...[/li]
[/ul]
INFORMATION WE MIGHT NEED IF NOTHING ELSE HELPS
[ul]
[li]EVERYTHING you've tried so far, including ANYTHING listed above[/li]
[li]Color of the network status light in µTorrent's status bar (at the bottom of the µTorrent main window)[/li]
[li]What the port checker from the Speed Guide writes[/li]
[li]What the Speed Guide shows your settings to be (press Ctrl+G in µTorrent)[/li]
[li]What you have net.max_halfopen set to (Preferences > Advanced in µTorrent)[/li]
[li]Operating system installed (Windows XP, 2000, ME, 98, 95, NT? Something else?)[/li]
[li]Security software installed (firewall, antivirus, antispyware, antiadware)[/li]
[li]Exact router model(s), and exact modem model[/li]
[li]ISP (Internet Service Provider) being used[/li]
[li]Connection type (DSL, cable, dial-up), and the results obtained from the speed test (when running the Speed Guide), for both download AND upload. Be sure that you aren't using your connection for any other reason besides testing, while testing. That means no downloading, no IMing, no µTorrent running, no browser activity (other than the testing), etc. Additionally, no other computer on your network (if any) should be using the connection. When you select a testing mirror, use the ones that are geographically closest to you.[/li]
[/ul]
BE PREPARED TO PROVIDE THESE PIECES OF INFORMATION UPON REQUEST
[ul]
[li]Basic computer hardware specifications (motherboard and/or chipset, CPU, RAM, drive type, etc.)[/li]
[li]Your list of running processes (either method a, b, or both is fine):
a) get HijackThis from trendsecure.com, run it, view the log, and post the contents here
get Process Explorer from sysinternals.com, run it, Ctrl+D (to show the lower DLL pane), select the µTorrent process from the list, Ctrl+S (and save the list somewhere you'll find easily -- like the Desktop), then post the contents of the saved process list in the .txt file here
[/li]
[/ul]

I'm not really sure why you're ignoring the other pieces of requested information. The only things you've provided have been those that we haven't actually explicitly asked for.

tinnguyen123 · July 26, 2008

ok i try this..

SLOW/INTERRUPTED INTERNET CONNECTION OR OFFLINE TRACKERS while µTorrent is running

* COMMON PROCEDURES (reiterated just to be sure)

* Try lowering net.max_halfopen to 8 or lower (Can be found in Preferences > Advanced)

* Try disabling IP resolving in the Peers tab's context menu

* Try disabling DHT (Can be found in Preferences > BitTorrent)

* Try disabling UPnP and NAT-PMP (Can be found in Preferences > Connection)

* Try disabling peer.resolve_country if it isn't already set to false (Can be found in Preferences > Advanced)

* Try lowering maximum global number of connections to 200? 100? 50? Lower? (Can be found in Preferences > BitTorrent)

* Try patching TCPIP.sys (Windows XP w/ SP2, Windows 2003 w/ SP1, or newer)? Windows Vista users can try this out, but no guarantees are made. Users not on Windows XP w/ SP2, Windows 2003 w/ SP1, Windows Vista, or newer can skip this step.

* Connect your computer directly to the modem to make sure the problem is not caused by the router

* Restart your computer, modem, and router after performing any of the above

---------------------------------------------------------------------------------

# Color of the network status light in µTorrent's status bar (at the bottom of the µTorrent main window)

its green

---------------------------------------------------------------------------------

What the port checker from the Speed Guide writes

its 12349 if you mean the port im using..

---------------------------------------------------------------------------------

# What the Speed Guide shows your settings to be (press Ctrl+G in µTorrent)

upload Limit: 22

Connection(pertorrent): 50

Max Active Torrents: 2

Upload Slots: 2

Connection(global): 100

Max Active Downloads: 2

these are my setting after all the speed guide didnt work

---------------------------------------------------------------------------------

What you have net.max_halfopen set to (Preferences > Advanced in µTorrent)

its 8

---------------------------------------------------------------------------------

Operating system installed (Windows XP, 2000, ME, 98, 95, NT? Something else?)

Window XP Media

--------------------------------------------------------------------------------

Security software installed (firewall, antivirus, antispyware, antiadware)

Nothing cuz i disable everything so Utorrent would work

i only have norton Antivirus but its basically useless cuz i turn it off

--------------------------------------------------------------------------------

Exact router model(s), and exact modem model

2WIRE 1000 SW

--------------------------------------------------------------------------------

ISP (Internet Service Provider) being used

Yahoo! DSL the cheapest one right now..

---------------------------------------------------------------------------------

Connection type (DSL, cable, dial-up), and the results obtained from the speed test (when running the Speed Guide), for both download AND upload. Be sure that you aren't using your connection for any other reason besides testing, while testing. That means no downloading, no IMing, no µTorrent running, no browser activity (other than the testing), etc. Additionally, no other computer on your network (if any) should be using the connection. When you select a testing mirror, use the ones that are geographically closest to you.

DSL!!! 1000ish kbs on the download and 300ish kbs on the upload

-----------------------------------------------------------------------------------

oh.. i thought i provided the info already.. but i guess i already provided it on my other post.. sry..

thanks for answering.. >.^

Switeck · July 26, 2008

Try these settings (on top of stuff found in Ultima's Troubleshooting Guide) to see if it reduces offline problems further:

Upload Limit: 22 KiloBYTES/second (unchanged from above)

Alternate Upload while not downloading: 25 KiloBYTES/second

Upload Slots: 3 (or even 4!)

Connection(pertorrent): 35

Connection(global): 50

Max Active Torrents: 2 (unchanged from above)

Max Active Downloads: 2 (unchanged from above)

Your line potentially may be able to upload as fast as 40 KiloBYTES/second...but you won't know how fast it can do so stably without testing. And you'll want to be at least slightly below that max speed while downloading OR surfing the web. So your current upload speed is just fine...you just may be able to go a little faster.

tinnguyen123 · July 27, 2008

hey with my current setting i havent got disconnected yet so its all good

so can someone explain to me the reason my internet disconnect on me..?

-is it because Utorrent allow too much traffic to connect to my comp which causes the internet to shutdown..?

Switeck · July 27, 2008

What settings were you using in uTorrent before?

tinnguyen123 · July 27, 2008

i used the speed guide.. of maximum like everything is 0 so my download speed is unlimted upload speed is unlimited etc.. then i read the threads so i slow the speeds down with the speed guide to xx/256kbs or something.. still disconnected me..

before this happen i just moved and this new place have only basic DSL.. my old place had 10x speed dsl or something.. which might explain why back then i never got disc cuz i got better dsl.. but now i have basic so i guess i have to keep the setting low >.^..

am i right..?

Switeck · July 27, 2008

Well, infinite upload speed on a slow DSL line...is more likely to cause problems than on a very fast one.

tinnguyen123 · August 7, 2008

uh... the problem starts again.. what should be download speed be...

Switeck · August 7, 2008

If you're on a torrent with no seeds and availability = how much you got...download speed will probably be 0.

If you set uTorrent's half open connection max above 8, and windows updated...you're probably getting 4226 errors in Event Viewer.

If you changed any settings in uTorrent...or got a virus...you might have problems.

Something's different than before, and without more clues I can only guess.

After a while Utorrent cause my internet to go offline

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