lehtv Posted August 19, 2008 Report Share Posted August 19, 2008 Hello,After closing uTorrent from tray, I notice the process uTorrent.exe is still present in Task Manager. If I click End Process, nothing happens. Only rebooting will end it. The process doesn't seem to consume any CPU usage.I'm using the newest uTorrent (1.8), Vista Home Premium, ZoneAlarm Free and Norman Antivirus. I don't think ZoneAlarm has anything to do with it - I had read about it conflicting with uTorrent on some cases, after which I replaced it with COMODO Firewall, however, the problem persisted. Now I'm back to ZA again.Do you think it matters that I have uTorrent.exe on an external eSATA hard disk? (I moved it there because I had some problems with downloading files to the external drive when uTorrent ran on C:, but I'm not sure if that was the cause for the problems...) It seems that when the process hangs, I can't copy anything to the external drive function extremely slowly - opening an video file takes half a minute, and copying anything to the hard disk is practically impossible.What to do? Link to comment Share on other sites More sharing options...
Ultima Posted August 19, 2008 Report Share Posted August 19, 2008 What do you have net.max_halfopen set to?a) get HijackThis from trendsecure.com, run it, view the log, and post the contents here get Process Explorer from sysinternals.com, run it, Ctrl+D (to show the lower DLL pane), select the µTorrent process from the list, Ctrl+S (and save the list somewhere you'll find easily -- like the Desktop), then post the contents of the saved process list in the .txt file hereWhen it freezes again... You can actually force a crash dump to be generated, like so:In the Windows Task Manager or Process Explorer, look for the [PID] of the µTorrent process. From there, File > Run > ntsd.exe -p [PID] -e [PID] -c ".dump c:\jit.dmp;q"where [PID] needs to be replaced with the PID of the µTorrent process found in the process list viewer (don't include square brackets). The resulting dump can be found as c:\jit.dmp. Do this when µTorrent hangs, and post the dump.Upload the dump to mediafire.com or savefile.com. Link to comment Share on other sites More sharing options...
Switeck Posted August 19, 2008 Report Share Posted August 19, 2008 Does Norman Antivirus have any firewall-like features?Stuff like "internet protection" or "spam blocker" is a dead giveaway. If so, Norman may be interfering with uTorrent...and those features need to be disabled/uninstalled. Link to comment Share on other sites More sharing options...
Firon Posted August 19, 2008 Report Share Posted August 19, 2008 Can you uninstall ZA again and make sure you reboot after doing so? Change nothing else on your system. Link to comment Share on other sites More sharing options...
lehtv Posted August 19, 2008 Author Report Share Posted August 19, 2008 Ultima, net.max_halfopen is set to 8.-----Logfile of Trend Micro HijackThis v2.0.2Scan saved at 22:47:15, on 19.8.2008Platform: Windows Vista (WinNT 6.00.1904)MSIE: Internet Explorer v7.00 (7.00.6000.16711)Boot mode: NormalRunning processes:C:\Windows\System32\smss.exeC:\Windows\system32\csrss.exeC:\Windows\system32\csrss.exeC:\Windows\system32\wininit.exeC:\Windows\system32\services.exeC:\Windows\system32\winlogon.exeC:\Windows\system32\lsass.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exeC:\Windows\system32\svchost.exeC:\Windows\System32\svchost.exeC:\Windows\System32\svchost.exeC:\Windows\System32\svchost.exeC:\Windows\system32\svchost.exeC:\Windows\system32\SLsvc.exeC:\Windows\system32\svchost.exeC:\Program Files\Norman AntiVirus\Npm\bin\ELOGSVC.EXEC:\Program Files\Norman AntiVirus\Npm\Bin\Zanda.exeC:\Windows\system32\svchost.exeC:\Windows\System32\ZoneLabs\vsmon.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Program Files\Ad-Aware 2008\aawservice.exeC:\Windows\System32\spoolsv.exeC:\Windows\system32\svchost.exeC:\Windows\system32\taskeng.exeC:\Windows\system32\taskeng.exeC:\Windows\system32\svchost.exeC:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exec:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exeC:\Windows\system32\svchost.exeC:\Program Files\CyberLink\Shared Files\RichVideo.exeC:\Windows\system32\svchost.exeC:\firststeps\OnlineDiagnostic\TestManager\TestHandler.exeC:\Windows\System32\svchost.exeC:\Program Files\Spybot - Search & Destroy\SDWinSec.exeC:\Program Files\Norman AntiVirus\Npm\bin\NJEEVES.EXEC:\Program Files\Norman AntiVirus\nse\bin\NSESVC.EXEC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Program Files\Synaptics\SynTP\SynTPStart.exeC:\Program Files\Norman AntiVirus\Npm\Bin\Zlh.exeC:\Windows\System32\hkcmd.exeC:\Windows\System32\igfxpers.exeC:\Program Files\ZoneAlarm\zlclient.exeC:\Program Files\Windows Live\Messenger\msnmsgr.exeC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\Windows Media Player\wmpnetwk.exeC:\Program Files\Norman AntiVirus\Nvc\bin\nvcoas.exeC:\Program Files\Norman AntiVirus\Nvc\BIN\NVCSCHED.EXEC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Windows\system32\igfxsrvc.exeC:\Program Files\Norman AntiVirus\Nvc\BIN\NIP.EXEC:\Program Files\Norman AntiVirus\Nvc\bin\cclaw.exeC:\Program Files\Windows Live\Messenger\usnsvc.exeC:\Windows\system32\conime.exeC:\Program Files\HijackThis\HijackThis.exeC:\Windows\system32\wbem\wmiprvse.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhostO2 - BHO: Adobe PDF Reader -linkkiavustaja - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dllO2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLLO3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLLO4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hideO4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exeO4 - HKLM\..\Run: [iaNvSrv] C:\Program Files\Intel\Intel Matrix Storage Manager\OROM\IaNvSrv\IaNvSrv.exeO4 - HKLM\..\Run: [synTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exeO4 - HKLM\..\Run: [recinfo697] c:\RecInfo\RecInfo.exeO4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exeO4 - HKLM\..\Run: [Norman ZANDA] "C:\Program Files\Norman AntiVirus\Npm\bin\ZLH.EXE" /LOAD /SPLASHO4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exeO4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exeO4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\ZoneAlarm\zlclient.exe"O4 - HKCU\..\Run: [fsc-reg] C:\ProgramData\fsc-reg\fscreg.exe 20080807O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /backgroundO4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')O4 - Startup: OneNote 2007 -näyttöleikkeet ja Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXEO8 - Extra context menu item: V&ie Microsoft Exceliin - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000O9 - Extra button: Lähetä OneNoteen - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: Läh&etä OneNoteen - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLLO13 - Gopher Prefix: O20 - AppInit_DLLs: O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Ad-Aware 2008\aawservice.exeO23 - Service: Norman eLogger service 6 (eLoggerSvc6) - Norman ASA - C:\Program Files\Norman AntiVirus\Npm\bin\ELOGSVC.EXEO23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exeO23 - Service: IviRegMgr - InterVideo - c:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exeO23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exeO23 - Service: Norman NJeeves - Norman ASA - C:\Program Files\Norman AntiVirus\Npm\bin\NJEEVES.EXEO23 - Service: Norman ZANDA - Norman ASA - C:\Program Files\Norman AntiVirus\Npm\Bin\Zanda.exeO23 - Service: Norman Scanner Engine Service (nsesvc) - Norman ASA - C:\Program Files\Norman AntiVirus\nse\bin\NSESVC.EXEO23 - Service: Norman Virus Control on-access component (nvcoas) - Norman ASA - C:\Program Files\Norman AntiVirus\Nvc\bin\nvcoas.exeO23 - Service: Norman Virus Control Scheduler (NVCScheduler) - Norman ASA - C:\Program Files\Norman AntiVirus\Nvc\BIN\NVCSCHED.EXEO23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exeO23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exeO23 - Service: Fujitsu Siemens Computers Diagnostic Testhandler (TestHandler) - Fujitsu Siemens Computers - C:\firststeps\OnlineDiagnostic\TestManager\TestHandler.exeO23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe--End of file - 7835 bytes-----.....Here's the Process Explorer info. By the way, I'm not sure if it's worth a note, but uTorrent.exe was the only process to show up purple-coloured in process-explorer.Process PID CPU Description Company NameSystem Idle Process 0 93.38 Interrupts n/a Hardware Interrupts DPCs n/a 1.47 Deferred Procedure Calls System 4 smss.exe 428 Windows Session Manager Microsoft Corporationcsrss.exe 568 Client Server Runtime Process Microsoft Corporationcsrss.exe 612 0.74 Client Server Runtime Process Microsoft Corporationwininit.exe 620 Windows Start-Up Application Microsoft Corporation services.exe 660 0.74 Services and Controller app Microsoft Corporation svchost.exe 880 Host Process for Windows Services Microsoft Corporation igfxsrvc.exe 3636 igfxsrvc Module Intel Corporation svchost.exe 936 Host Process for Windows Services Microsoft Corporation svchost.exe 976 Host Process for Windows Services Microsoft Corporation svchost.exe 1072 Host Process for Windows Services Microsoft Corporation audiodg.exe 1224 Windows Audio Device Graph Isolation Microsoft Corporation svchost.exe 1096 Host Process for Windows Services Microsoft Corporation dwm.exe 1748 Desktop Window Manager Microsoft Corporation svchost.exe 1116 Host Process for Windows Services Microsoft Corporation taskeng.exe 920 Task Scheduler Engine Microsoft Corporation taskeng.exe 2008 Task Scheduler Engine Microsoft Corporation SLsvc.exe 1252 Microsoft Software Licensing Service Microsoft Corporation svchost.exe 1288 Host Process for Windows Services Microsoft Corporation elogsvc.exe 1404 Norman eLogger service Norman ASA Zanda.exe 1452 Norman Zanda service Norman ASA svchost.exe 1504 Host Process for Windows Services Microsoft Corporation vsmon.exe 1692 1.47 TrueVector Service Check Point Software Technologies LTD aawservice.exe 1972 Ad-Aware Service Lavasoft spoolsv.exe 556 Spooler SubSystem App Microsoft Corporation svchost.exe 420 Host Process for Windows Services Microsoft Corporation svchost.exe 2036 Host Process for Windows Services Microsoft Corporation IAANTmon.exe 1616 RAID Monitor Intel Corporation iviRegMgr.exe 2052 RegMgr Module InterVideo svchost.exe 2104 Host Process for Windows Services Microsoft Corporation RichVideo.exe 2140 RichVideo Module svchost.exe 2220 Host Process for Windows Services Microsoft Corporation TestHandler.exe 2264 Testhandler Service Fujitsu Siemens Computers svchost.exe 2320 Host Process for Windows Services Microsoft Corporation SDWinSec.exe 2480 Spybot-S&D Security Center integration Safer Networking Ltd. Njeeves.exe 2620 NJeeves service Norman ASA Nsesvc.exe 2844 Norman Scanner Engine Service Norman ASA wmpnetwk.exe 3384 Windows Media Player Network Sharing Service Microsoft Corporation Nvcoas.exe 3476 0.74 NVC OnAccess virus scanner Norman ASA Nvcsched.exe 3508 NVC Scheduler Norman ASA usnsvc.exe 2160 Messenger Sharing USN Journal Reader Service Microsoft Corporation lsass.exe 712 Local Security Authority Process Microsoft Corporation lsm.exe 720 Local Session Manager Service Microsoft Corporationwinlogon.exe 684 Windows Logon Application Microsoft Corporationexplorer.exe 1772 Windows Explorer Microsoft Corporation MSASCui.exe 3080 Windows Defender User Interface Microsoft Corporation IAAnotif.exe 3088 Event Monitor User Notification Tool Intel Corporation SynTPStart.exe 3108 Synaptics Pointing Device starter Synaptics, Inc. SynTPEnh.exe 3616 Synaptics TouchPad Enhancements Synaptics, Inc. Zlh.exe 3196 Norman ZLH Norman ASA Nip.exe 4028 NVC Internet Protection Norman ASA hkcmd.exe 3204 hkcmd Module Intel Corporation igfxpers.exe 3212 persistence Module Intel Corporation zlclient.exe 3220 ZoneAlarm Client Check Point Software Technologies LTD msnmsgr.exe 3236 Windows Live Messenger Microsoft Corporation wmpnscfg.exe 3348 Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation firefox.exe 2168 Firefox Mozilla Corporation uTorrent.exe 3828 µTorrent BitTorrent, Inc. procexp.exe 3832 1.47 Sysinternals Process Explorer Sysinternals - www.sysinternals.comCClaw.exe 4072 CClaw Norman ASAconime.exe 2172 Console IME Microsoft CorporationProcess: uTorrent.exe Pid: 3828Name Description Company Name VersionADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 6.00.6000.16386CLBCatQ.DLL COM+ Configuration Catalog Microsoft Corporation 2001.12.6930.16386COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.10.6000.20656comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.00.6000.20577dhcpcsvc.DLL DHCP Client Service Microsoft Corporation 6.00.6000.16512dhcpcsvc6.DLL DHCPv6 Client Microsoft Corporation 6.00.6000.16512DNSAPI.dll DNS Client API DLL Microsoft Corporation 6.00.6000.20740FirewallAPI.dll Windows Firewall API Microsoft Corporation 6.00.6000.16501GDI32.dll GDI Client DLL Microsoft Corporation 6.00.6000.16643IMM32.DLL Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.00.6000.16386Iphlpapi.dll IP Helper API Microsoft Corporation 6.00.6000.16386kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.00.6000.16386locale.nls locale.nls LPK.DLL Language Pack Microsoft Corporation 6.00.6000.16386MSCTF.dll MSCTF Server DLL Microsoft Corporation 6.00.6000.16386msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.6000.16439mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.00.6000.16386napinsp.dll E-mail Naming Shim Provider Microsoft Corporation 6.00.6000.16386Niphk.dll NVC Internet Protection Norman ASA 5.99.0000.0001NLAapi.dll Network Location Awareness 2 Microsoft Corporation 6.00.6000.16386npmproxy.dll Network List Manager Proxy Microsoft Corporation 6.00.6000.16386NSI.dll NSI User-mode interface DLL Microsoft Corporation 6.00.6000.16386ntdll.dll NT Layer DLL Microsoft Corporation 6.00.6000.16386NTMARTA.DLL Windows NT MARTA provider Microsoft Corporation 6.00.6000.16386ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.00.6000.20581OLEAUT32.dll Microsoft Corporation 6.00.6000.20734pnrpnsp.dll PNRP Name Space Provider Microsoft Corporation 6.00.6000.16386PSAPI.DLL Process Status Helper Microsoft Corporation 6.00.6000.16386rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.00.6000.16386RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 6.00.6000.16525rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.00.6000.16386SAMLIB.dll SAM Library DLL Microsoft Corporation 6.00.6000.16386Secur32.dll Security Support Provider Interface Microsoft Corporation 6.00.6000.20672SETUPAPI.dll Windows Setup API Microsoft Corporation 6.00.6000.20734setupapi.dll.mui Windows Setup API Microsoft Corporation 6.00.6000.20734SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.6000.20822shfolder.dll Shell Folder Service Microsoft Corporation 6.00.6000.16386SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.6000.20651USER32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.00.6000.20587USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.6000.16386uTorrent.exe µTorrent BitTorrent, Inc. 1.08.0000.11813uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.6000.16386VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 6.00.6000.16386WINNSI.DLL Network Store Information RPC interface Microsoft Corporation 6.00.6000.16386winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 6.00.6000.16386WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 6.00.6000.16386WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.00.6000.16386wshbth.dll Windows Sockets Helper DLL Microsoft Corporation 6.00.6000.16386wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation 6.00.6000.16386wshtcpip.dll Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.00.6000.16386-----I was unable to run ntsd.exe. Attempting to run it resulted in "Windows cannot find 'ntsd.exe.' Make sure you typed the name correctly, and then try again." Link to comment Share on other sites More sharing options...
Ultima Posted August 19, 2008 Report Share Posted August 19, 2008 Apologies, I keep forgetting that Vista no longer has ntsd.exe installed by default. You can force a crash in Vista via the Process Manager (Ctrl+Shift+Esc).Purple simply means the executable is compressed Link to comment Share on other sites More sharing options...
lehtv Posted August 19, 2008 Author Report Share Posted August 19, 2008 Switeck, Norman Antivirus doesn't seem to have any firewall-like features. It does have in the settings a tab called Internet Protection, but that includes only the scanning of emails, incoming instant messages and such.Firon, I'm pretty sure I rebooted after uninstalling ZoneAlarm and before installing COMODO.EDIT:Ultima, Pressing Ctrl+Shift+Esc in Process Explorer only popped up Task Manager. Link to comment Share on other sites More sharing options...
Ultima Posted August 19, 2008 Report Share Posted August 19, 2008 My brain is broken today. I did mean Task Manager, not Process Manager. Anyhow, the Task Manager's context menu for the utorrent.exe processe should allow you to force a crash dump. Link to comment Share on other sites More sharing options...
lehtv Posted August 19, 2008 Author Report Share Posted August 19, 2008 What should happen? After pressing Ctrl+Shift+Esc in Task Manager, the cursor icon loads for a brief moment, but there's no sign of anything actually happening.By the way, after I exit uTorrent and when the process hangs, the CPU is partially (about half) used by System and one or two of the several svchost.exe processes. This goes on for a few minutes, after which CPU idle is 95%.I'm going to see what happens if I start uTorrent from C: instead of the external drive. EDIT: No change, still freezes... Link to comment Share on other sites More sharing options...
Ultima Posted August 19, 2008 Report Share Posted August 19, 2008 Ctrl+Shift+Esc was to open Task Manager. From there...the Task Manager's context menu for the utorrent.exe processe should allow you to force a crash dump. Link to comment Share on other sites More sharing options...
lehtv Posted August 19, 2008 Author Report Share Posted August 19, 2008 Ah, pardon me.Here's the dump file: http://www.mediafire.com/?nuesz3xgyyd Link to comment Share on other sites More sharing options...
Firon Posted August 20, 2008 Report Share Posted August 20, 2008 Would you be willing to try uninstalling Norman? Link to comment Share on other sites More sharing options...
Armand Hammer Posted August 20, 2008 Report Share Posted August 20, 2008 In the Ctrl-S info for Process Explorer, what info should a person look for that would indicate a problem? Link to comment Share on other sites More sharing options...
lehtv Posted August 20, 2008 Author Report Share Posted August 20, 2008 Firon,I wouldn't want to uninstall Norman... It came with a 3yr subscription for this laptop, and although there is an installer, I don't know if it will work a second time. Let's first see if we can find the cause of the problem elsewhere.EDIT: Any progress checking those logs??EDIT 2: By the way, exactly the same problem occurs with BitTorrent 6.0.2. Link to comment Share on other sites More sharing options...
erick2008 Posted August 22, 2008 Report Share Posted August 22, 2008 I had the same problem. I have managed to fix it by trying to guess the interfering program.In my case it was LeechGet, because it's also a torrent client, and even if it is in background it causes uTorrent to hang.Try experimenting, it should not be difficult.I hope I have solved it for sure... so far so good.Bye Link to comment Share on other sites More sharing options...
lehtv Posted August 22, 2008 Author Report Share Posted August 22, 2008 Thanks for the reply.The only programs I have now that I didn't have on my desktop (on which uTorrent worked perfectly fine) are the ones that came with this laptop. For that reason, I wouldn't want to uninstall them... But none of them are running in the background, except for Norman Antivirus mentioned in an earlier post. They couldn't possibly interfere with uTorrent if they have no running processes, could they? There are also some other programs I have installed that weren't on my desktop, but I doubt they'd have anything to do with it, since they're not running in the background either.I'm going to keep the uninstalling of Norman Antivirus as a last resort, which I'm going to use after testing every other torrent client to see if they work. Link to comment Share on other sites More sharing options...
Ultima Posted August 22, 2008 Report Share Posted August 22, 2008 http://forum.utorrent.com/viewtopic.php?id=40606 Link to comment Share on other sites More sharing options...
erick2008 Posted August 22, 2008 Report Share Posted August 22, 2008 Well, it stayed stable for quite a bit.Now, it's still in trouble...I did nothing but clicking task bar icons and the like.I am switching back to 1.7.7 that's the cure.I guess it's a problem with those new caching disable functions...something involving memory.PSBtw, no Norman stuff on my pc at all, and no AV running (no way, though, apparently) Link to comment Share on other sites More sharing options...
thelittlefire Posted August 22, 2008 Report Share Posted August 22, 2008 And your crashdumps are where? Ignoring the problem or letting someone ELSE help fix it isn't very sporting. Link to comment Share on other sites More sharing options...
erick2008 Posted August 23, 2008 Report Share Posted August 23, 2008 I let other people judge whether or not giving out my (supposedly) working solution has (or has not) been sporting.Since the program HANGS (and does not CRASH) no dumps were ever generated. What are you talking about??I did wrote: "hang", didnt I?I find it (and let others judge as well) not clever,correct,polite... to assume that I am ignoring the problem, without knowing what I did or did not, and instead of realizing that the program is not stable (on some systems) as it is claimed, so I just had to make one step back.Note: I didn't write to ask for help, BUT to try helping out...And, for your knowledge, I have always sent dumps out ("now" you know it). Link to comment Share on other sites More sharing options...
thelittlefire Posted August 23, 2008 Report Share Posted August 23, 2008 I'm sorry I was referring to post #2 in this thread... where there is specific problem being investigated, even though the dumps are sent to the developers when you say "Yes" having the dumps created when the problem is happening helps immensely. That your problem was alleviated by removing LeechGet is interesting, and good that you found a solution, but if you did go through and FORCE a dump and have them tell you indeed something about LeechGet causing uTorrent to freeze-on-close is a more specific solution. I didn't even know about LeechGet before you mentioned it >< Link to comment Share on other sites More sharing options...
lehtv Posted August 23, 2008 Author Report Share Posted August 23, 2008 thelittlefire,If you're looking for my (the original poster's) uTorrent crash dump that Ultima requested in post #2, look at post #11. EDIT: If you were critisizing me in your post about ignoring the problem or not sending crash dumps to developers, well, how have I ignored the problem, hmm? I came here to ask help, and there really isn't much else I can or am willing to do without their help. And as for crash dumps, there are no crash dumps to send, because the program doesn't crash, it freezes, or hangs, to be correct. If you weren't critisizing me, ignore this.Ultima, thanks for the link. I wonder how I missed that... anyway, I disabled internet protection in Norman, rebooted and confirmed that internet protection was not enabled (the tab didn't show up in Norman's configuration). Still, the problem persists. I ran uTorrent for an hour or so, then clicked exit in the tray, and after several minutes it still shows up in Task Manager. So obviously Norman's internet protection isn't the cause.I'm going to have to try an earlier version of uTorrent next. Link to comment Share on other sites More sharing options...
erick2008 Posted August 23, 2008 Report Share Posted August 23, 2008 As I wrote previously, I don't think anymore that the hang-up is due to a specific program.I believe that it's a conflict of processes, maybe with taskbar itself, maybe system processes involving memory, who knows.It just freeze without doing aything but staring at it...so It has to be some system activity (or a Vista issue? )If there is a way to force a dump in case of freeze up, that's good, I didn't know either.I have to work out how to do it, however.As I said, the program just hangs, and if you close it, the process stays in task manager. You can kill it, but it lasts a long while running still there.I don't know how many are having the same trouble, anyhow as the problem shows up systematically it's very easy to observe by any developer.thelittlefire, no problem for the confusion, forget it. Link to comment Share on other sites More sharing options...
lehtv Posted August 23, 2008 Author Report Share Posted August 23, 2008 erick2008,I gather that in your case uTorrent actually freezes while you're running it, that is, before you've closed the program (from the tray icon or File menu)? If so, your problem is different than mine. uTorrent doesn't freeze on my computer, it's the process that is left hanging after closing it from the tray icon. The tray icon does disappear, but the process in Task Manager doesn't. If I try startin uTorrent then, it just says "it seems there is another instance of uTorrent already running, but it isn't responding." Link to comment Share on other sites More sharing options...
erick2008 Posted August 23, 2008 Report Share Posted August 23, 2008 Let's say this way:Once it hangs (by itself, say you switch window and go back to uTorrent window) you can, and have to, close it from tray icon or program window red X top right end corner).From here the behavior is exactly what you described in your very last post.You can tell that uTorrent is hanging by observing the mouse pointer going into waiting/working mode (default for vista is a rotating circle). Good if that is not happening to you at all.However, for one reason or another, when I (or we) close uTorrent I observe your very same behavior.EDITWhen it hangs of course the file menu is not accessible as the whole window is stuck Link to comment Share on other sites More sharing options...
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