utorrent wont open at all!

[takashistorm]

recently utorrent stopped working on my computer. i dont know why, but it sucks. whenever i double click the exe the programs goes to the tray but wont fully open. when i double click the tray icon, it does nothing, when i right click, it does nothing. ive tried restarting my computer, and ive tried erasing and reinstalling the program several times, nothing has changed! when i download a new torrent, the window will open asking if i want to download it through utorrent, and when i select ok, it just freezes. i dont even care if i have to switch bittorrents, i just wanna be able to keep downloading the things ive started with utorrent that are still in the process of downloading. i dont wanna have to get a new program and try and find all the links again. please help.

[DreadWingKnight]

Does the uTorrent entry show in the task bar (sort of like how your web browser does)?

[takashistorm]

i dont know what you mean. it will open from the tray about 5 minutes after i double click it, but it just freezes on the screen and wont show me anything. it was working fine until a few days ago. and now everytime i try and run the exe it just tries to install the program again and again, or it says that utorrent is already running but not responding.

since no one was willing to try and help me, i installed bittorrent to replace utorrent. but alas, THE EXACT SAME PROBLEM OCCURS! btw, utorrent and bittorrent are identical.

[thelittlefire]

Thank you for the report.. we know bittorrent client from bittorrent.com is uTorrent. Actually, the bittorrent client can be out of sync with the latest uT by a week (they don't always make synchronous releases after a uT update, due to time needed to add the bits for DNA/streaming)

You've checked a HiJackThis logfile.. for known incompatible software? and unnecessary hooks into utorrent.exe with Process Explorer ?

[takashistorm]

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:41:07 PM, on 11/26/2008

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16735)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

C:\Program Files\CyberLink\Shared files\RichVideo.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Webroot\Washer\WasherSvc.exe

C:\PROGRA~1\AVG\AVG8\avgrsx.exe

C:\PROGRA~1\AVG\AVG8\avgemc.exe

C:\WINDOWS\ehome\ehtray.exe

C:\Program Files\Digital Media Reader\readericon45G.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\WINDOWS\RTHDCPL.EXE

C:\WINDOWS\mHotkey.exe

C:\WINDOWS\CNYHKey.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\PROGRA~1\AVG\AVG8\avgtray.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe

C:\WINDOWS\system32\dllhost.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=EM&Loc=ENG_US&Sys=DTP&M=T5212

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=EM&Loc=ENG_US&Sys=DTP&M=T5212

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=EM&Loc=ENG_US&Sys=DTP&M=T5212

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\avgtoolbar.dll

O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - (no file)

O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\avgtoolbar.dll

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [readericon] C:\Program Files\Digital Media Reader\readericon45G.exe

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [CHotkey] mHotkey.exe

O4 - HKLM\..\Run: [ledpointer] CNYHKey.exe

O4 - HKLM\..\Run: [showwnd] showwnd.exe

O4 - HKLM\..\Run: [intelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Advanced System Protector] "C:\Program Files\Systweak\Advanced System Protector\ASP.exe" /autorun

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - Global Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O20 - AppInit_DLLs: avgrsstx.dll

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe

O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe

O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe (file missing)

O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe (file missing)

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe

O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe

--

End of file - 7272 bytes

does that help?

[DreadWingKnight]

Iolo antivirus is known to be problematic in some configurations.

Additionally, you have three antivirus software applications that may be tripping over each other.