Napy87 Posted March 2, 2009 Report Share Posted March 2, 2009 "Error: The process cannot access the file because it is being used by another process" I always get this message whenver I try downloading a torrent. How do I make this message stop and let me download stuff? I recently got a new laptop and downloaded Utorrent and this message keeps happening. Someone please help me! Thanks! Link to comment Share on other sites More sharing options...
DreadWingKnight Posted March 2, 2009 Report Share Posted March 2, 2009 post a hijackthis log. Link to comment Share on other sites More sharing options...
moogly Posted March 2, 2009 Report Share Posted March 2, 2009 Guide to post Hijackthis log: http://forum.utorrent.com/viewtopic.php?id=29748 Link to comment Share on other sites More sharing options...
Napy87 Posted March 3, 2009 Author Report Share Posted March 3, 2009 Logfile of Trend Micro HijackThis v2.0.2Scan saved at 6:25:25 PM, on 3/2/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18000)Boot mode: NormalRunning processes:C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exeC:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exeC:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exeC:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exeC:\Program Files (x86)\Hewlett-Packard\Media\TV\TVAgent.exeC:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exeC:\Program Files (x86)\Java\jre1.6.0_07\bin\jusched.exeC:\Program Files (x86)\Hp\HP Software Update\hpwuSchd2.exeC:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exeC:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exeC:\Program Files (x86)\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXEC:\Program Files (x86)\Hewlett-Packard\Shared\HpqToaster.exeC:\Program Files (x86)\Mozilla Firefox\firefox.exeC:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnbR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnbR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnbR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnbR0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.localR0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit=userinit.exeO1 - Hosts: ::1 localhostO2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dllO2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2009\ievkbd.dllO2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dllO2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_07\bin\ssv.dllO2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dllO3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dllO4 - HKLM\..\Run: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRunO4 - HKLM\..\Run: [TSMAgent] "C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe"O4 - HKLM\..\Run: [CLMLServer for HP TouchSmart] "C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe"O4 - HKLM\..\Run: [TVAgent] "C:\Program Files (x86)\Hewlett-Packard\Media\TV\TVAgent.exe"O4 - HKLM\..\Run: [uCam_Menu] "C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Hewlett-Packard\Media\Webcam" update "Software\Hewlett-Packard\Media\Webcam"O4 - HKLM\..\Run: [updateLBPShortCut] "C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"O4 - HKLM\..\Run: [updatePSTShortCut] "C:\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\DVD Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"O4 - HKLM\..\Run: [QlbCtrl.exe] "C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" /StartO4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"O4 - HKLM\..\Run: [updateP2GoShortCut] "C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"O4 - HKLM\..\Run: [updatePDIRShortCut] "C:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Java\jre1.6.0_07\bin\jusched.exe"O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exeO4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exeO4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exeO4 - HKLM\..\Run: [AVP] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe"O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hiddenO4 - HKCU\..\Run: [HPAdvisor] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUNO4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exeO4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')O8 - Extra context menu item: Add to Banner Ad Blocker - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2009\ie_banner_deny.htmO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dllO9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2009\SCIEPlgn.dllO9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLLO13 - Gopher Prefix: O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dllO20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd.dll,C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll,C:\PROGRA~1\KASPER~1\KASPER~1\adialhk.dllO23 - Service: Andrea ST Filters Service (AESTFilters) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_bd5387da\AESTSr64.exe (file missing)O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Unknown owner - C:\Windows\system32\agr64svc.exe (file missing)O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exeO23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exeO23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exeO23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exeO23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exeO23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exeO23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: Norton Internet Security - Unknown owner - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe (file missing)O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: Recovery Service for Windows - Unknown owner - C:\Program Files (x86)\SMINST\BLService.exeO23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exeO23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)O23 - Service: Audio Service (STacSV) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_bd5387da\STacSV64.exe (file missing)O23 - Service: TV Background Capture Service (TVBCS) (TVCapSvc) - Unknown owner - C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exeO23 - Service: TV Task Scheduler (TVTS) (TVSched) - Unknown owner - C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exeO23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)--End of file - 12439 bytesProcess PID CPU Description Company NameSystem Idle Process 0 74.90 Interrupts n/a 0.76 Hardware Interrupts DPCs n/a 1.51 Deferred Procedure Calls System 4 smss.exe 536 csrss.exe 604 wininit.exe 660 services.exe 716 svchost.exe 932 WmiPrvSE.exe 384 HpqToaster.exe 4064 HpqToaster Module svchost.exe 992 svchost.exe 200 Ati2evxx.exe 392 Ati2evxx.exe 1368 svchost.exe 420 audiodg.exe 1116 svchost.exe 580 dwm.exe 1740 3.78 Desktop Window Manager Microsoft Corporation wlanext.exe 1772 svchost.exe 568 taskeng.exe 2008 Task Scheduler Engine Microsoft Corporation taskeng.exe 1944 stacsv64.exe 684 SLsvc.exe 1284 svchost.exe 1316 hpservice.exe 1432 spoolsv.exe 1876 svchost.exe 1928 AESTSr64.exe 3056 agr64svc.exe 1048 avp.exe 1060 2.27 svchost.exe 1664 svchost.exe 2264 LSSrvc.exe 2320 svchost.exe 2596 BLService.exe 2612 RichVideo.exe 2992 svchost.exe 2528 TVCapSvc.exe 2216 TVSched.exe 1164 svchost.exe 3092 SearchIndexer.exe 3124 SearchProtocolHost.exe 4696 SearchFilterHost.exe 8044 hpqwmiex.exe 1044 PresentationFontCache.exe 3872 Com4QLBEx.exe 3512 HPHC_Service.exe 4616 wmpnetwk.exe 4192 lsass.exe 728 lsm.exe 740 csrss.exe 680 winlogon.exe 816 explorer.exe 1820 Windows Explorer Microsoft Corporation SynTPEnh.exe 852 Synaptics TouchPad Enhancements Synaptics, Inc. SynTPHelper.exe 4752 sttray64.exe 2092 IDT PC Audio IDT, Inc. SmartMenu.exe 2164 9.08 HP MediaSmart SmartMenu Hewlett-Packard MSASCui.exe 2236 Windows Defender User Interface Microsoft Corporation LightScribeControlPanel.exe 2248 Hewlett-Packard Company HPAdvisor.exe 2268 HP Advisor Hewlett-Packard firefox.exe 5268 4.54 Firefox Mozilla Corporation notepad.exe 5948 Notepad Microsoft Corporation procexp.exe 6580 Sysinternals Process Explorer Sysinternals - www.sysinternals.com procexp64.exe 6676 1.51 Sysinternals Process Explorer Sysinternals - www.sysinternals.comMOM.exe 2484 Catalyst Control Center: Monitoring program Advanced Micro Devices Inc. CCC.exe 2824 Catalyst Control Centre: Host application ATI Technologies Inc.TSMAgent.exe 2492 CyberLink PowerCinema Resident Program CyberLink Corp.CLMLSvc.exe 2500 CyberLink MediaLibray Service CyberLinkTVAgent.exe 2516 HP MediaSmart TV Resident Program CyberLink Corp.QLBCTRL.exe 2648 Quick Launch Buttons Hewlett-Packard Development Company, L.P.jusched.exe 2804 Java Platform SE binary Sun Microsystems, Inc.hpwuSchd2.exe 2832 hpwuSchd Application Hewlett-PackardHPWAMain.exe 2848 HPWAMain Module Hewlett-Packard Development Company, L.P. WiFiMsg.exe 1724 Module to process WiFi messages. Hewlett-Packard Development Company, L.P.avp.exe 2900 1.51 Kaspersky Anti-Virus Kaspersky Labwmpnscfg.exe 3248 Windows Media Player Network Sharing Service Configuration Application Microsoft CorporationHijackThis.exe 7708 notepad.exe 2780 Link to comment Share on other sites More sharing options...
moogly Posted March 4, 2009 Report Share Posted March 4, 2009 NIS (Norton) + KIS (Kaspersky) on the same computer. Did you set them correctly to enable uT? Link to comment Share on other sites More sharing options...
yuggy Posted March 4, 2009 Report Share Posted March 4, 2009 The process causing the error is called wmpnetwk.exeI had this problem and couldnt find the process causing the error anywhere. I search all these forums and everyone is off. iIts not your antivirus. Its Windows Media Players network sharing service. I had sharing on for my XBOX to connect to my computer, which I had done years ago. Oops. You have it running as well. Go in to media player and turn sharing off. Then kill the process (or restart computer). You wont have the error anymore. Link to comment Share on other sites More sharing options...
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