Loose Network Connection

[i240 Dan]

I have been having a problem with uTorrent for the last six months and have not mamaged to find a solution so far.

I've been ignoring the problem for a while but it has begun to bug me enough once again to try and find an answer.

I have a desktop and laptop, both running Vista. I'm on Virgin cable with my download speeds reaching up to 11Mb.

Teh broblem is that I can download torrents using utorrent fine on the laptop using a wireless connection however one day I became unable to download torrents using my desktop.

If I start a torrent download it will begin fine but then after a few seconds I loose my internet connection.

If I then go into the network and sharing centre I can reset the network adaptor to reinstate the connection. However within a few seconds of the connection is lost again.

Even when this occurs the laptops connection is undisturbed meaning that the problem must be between the desktop and router and not the router and the internet.

I have checked all of the settings I can find to make sure that those on my laptop are the same as those on my desktop.

I'm affraid that's about as far as my understanding can take me.

Any suggestions would be appreciated.

Thanks

Daniel

[DreadWingKnight]

Hijackthis log from the desktop please.

[arm22]

I'm actually having the same problem so I can list my log as well. Do I just copy and paste the whole thing into my post?

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:31:56 PM, on 2/28/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\ESET\ESET Smart Security\ekrn.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Microsoft LifeCam\MSCamS32.exe

C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe

C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe

C:\WINDOWS\system32\IoctlSvc.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

C:\Program Files\TVersity\Media Server\MediaServer.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\LClock\LClock.exe

C:\Program Files\Unlocker\UnlockerAssistant.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Analog Devices\Core\smax4pnp.exe

C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe

C:\Program Files\HP\hpcoretech\hpcmpmgr.exe

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

C:\WINDOWS\system32\hphmon05.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\ESET\ESET Smart Security\egui.exe

C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\RocketDock\RocketDock.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe

C:\Program Files\Styler\Styler.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Linksys\WUSB100\WUSB100.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\system32\HPZipm12.exe

C:\WINDOWS\system32\ntvdm.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 9\SnagItBHO.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: StylerToolBar - {D2F8F919-690B-4EA2-9FA7-A203D1E04F75} - C:\Program Files\Styler\TB\StylerTB.dll

O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 9\SnagItIEAddin.dll

O4 - HKLM\..\Run: [LClock] C:\Program Files\LClock\LClock.exe

O4 - HKLM\..\Run: [unlockerAssistant] C:\Program Files\Unlocker\UnlockerAssistant.exe -H

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [soundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe

O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\\{5372B9A6-6E51-4f90-9B40-E0A3B8475C4E}\hphupd05.exe

O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"

O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"

O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\system32\hphmon05.exe

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray

O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice

O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"

O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash

O4 - HKLM\..\Run: [NodEnabler] C:\Program Files\ESET\ESET Smart Security\NodEnabler\NodEnabler.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler

O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"

O4 - HKUS\S-1-5-20\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe" (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe" (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe" (User 'Default user')

O4 - HKUS\.DEFAULT\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')

O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

O4 - Startup: Styler.lnk = ?

O4 - Global Startup: Wireless Network Monitor.lnk = C:\Program Files\Linksys\WUSB100\WUSB100.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O13 - Gopher Prefix:

O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB

O16 - DPF: {362C56AA-6E4F-40C7-A0B5-85501DBDAD77} (Scanner.SysScanner) - http://i.dell.com/images/global/js/scanner/SysProExe.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1231306057281

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1231306046687

O16 - DPF: {D4003189-95B1-4A2F-9A87-F2B03665960D} (VodClient Control Class) - http://vexcast.com/download/vexcast.cab

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET Smart Security\EHttpSrv.exe

O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\ekrn.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe

O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe

O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe

O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe

O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe

O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe

O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe

O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

O23 - Service: TVersityMediaServer - Unknown owner - C:\Program Files\TVersity\Media Server\MediaServer.exe

[Switeck]

Have you tried disabling or removing media/file indexers, such as Roxio's and Nero's?

I've heard ESET can disrupt networking...I guess it depends on what version and how it's set up.

Are these network-using apps?:

C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe

C:\WINDOWS\system32\IoctlSvc.exe

C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

C:\Program Files\TVersity\Media Server\MediaServer.exe

[arm22]

I have not tried to disable anything yet. Primarily because I only started having this problem consistently about a week ago. All of those programs have existed on my PC for quite some time now.

Those are network using apps and sometimes I do disable those when they are running just because.

The ESET I have is Smart Security 4 (4.0.314.0) which I don't think gives problems but who knows.

[Switeck]

I don't know then...

[i240 Dan]

Sorry for the lack of posts following my original request.

I decided as I was having a number of other issues with my pc that I would carry out a reinstall of Vista.

I have a Packard Bell which had a recovery programme installed which carried out the reinstall from a partition on the drive. As always with these manufacturer installed programmes it failed and just stalled half way through the. Finally managed to download a copy of a Vista DVD using uTorrent on my laptop.

I've got a fresh copy of Vista Home Premium using my legit key stuck to the side of my pc.

Forgot how nice a clutter free pc is. I'm going to try my best to keep it that way.

I've just downloaded uTorrent and tried my first download. Worked amazingly well. Download speed went to the highest I've ever seen it go and its a busy time of the day.

Cheers

Daniel

[Switeck]

Make a backup copy of your fresh install then...it'll be easier to restore from that later if you have to!