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uTorrent closes itself when downloading

Orson Capra

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Hey fellas!

Every time I start downloading, utorrent vanishes silently after about an hour into the download queue (seeding is no problem). It's been going on like this for weeks. Up to that point uTorrent worked exactly as I love it, fast, reliable and very low on resources. Been using it for years without any issues, but for whatever reason everytime I start a download it crashes sometime later. It could take several hours, but most recently it's not much longer than around 1 hour until it vanishes silently. The only change I've made in preferences that kind of coincides with the problems is the size of the disk cache. I tried to set it back to default but it made downloading impossible, because I'm downloading directly onto an external HDD and this causes the disk to overload infinitely shortly after the download has started. So I set it back to 1800 (maximum) and voilà, no more overloading. But what does it serve me if uTorrent closes itself every single time...

HijackThis and Process Explorer logs as suggested by moogly:

Logfile of Trend Micro HijackThis v2.0.5

Scan saved at 1:45:09 PM, on 10/4/2013

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v10.0 (10.00.9200.16635)

FIREFOX: 24.0 (en-US)

Boot mode: Normal

Running processes:




C:\Program Files\Binnerup Consult\My Movies for Windows Media Center\My

Movies Tray.exe


C:\Program Files\Norton AntiVirus\Engine\\ccSvcHst.exe




C:\Program Files\TeamViewer\Version8\TeamViewer.exe

C:\Program Files\Mozilla Firefox\firefox.exe


C:\Program Files\KeePass Password Safe 2\KeePass.exe



R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =


R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =


R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =


R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =


R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =


R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-

F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\\IPS


O2 - BHO: Hotspot Shield Class - {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} -

C:\Program Files\Hotspot Shield\HssIE\HssIE.dll

O4 - HKLM\..\Run: [KeePass 2 PreLoad] "C:\Program Files\KeePass Password

Safe 2\KeePass.exe" --preload

O4 - HKLM\..\Run: [My Movies Tray] "C:\Program Files\Binnerup Consult\My

Movies for Windows Media Center\My Movies Tray.exe"

O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows


O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows


O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows


O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKCU\..\Run: [uTorrent] "C:\Users\MediaCenter\AppData\Roaming\uTorrent

\uTorrent.exe" /MINIMIZED

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar

\Sidebar.exe /autoRun (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe


O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar

\Sidebar.exe /autoRun (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe


O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O17 - HKLM\System\CCS\Services\Tcpip\..\{52685990-F5AF-4386-A233-

F961516471EA}: NameServer =

O17 - HKLM\System\CS1\Services\Tcpip\..\{52685990-F5AF-4386-A233-

F961516471EA}: NameServer =

O17 - HKLM\System\CS2\Services\Tcpip\..\{52685990-F5AF-4386-A233-

F961516471EA}: NameServer =

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:


O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc)

- Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash


O23 - Service: Hotspot Shield Service (hshld) - AnchorFree Inc. - C:\Program

Files\Hotspot Shield\bin\cmw_srv.exe

O23 - Service: Hotspot Shield Tray Service (HssTrayService) - Unknown owner

- C:\Program Files\Hotspot Shield\bin\HssTrayService.EXE

O23 - Service: Hotspot Shield Monitoring Service (HssWd) - Unknown owner -

C:\Program Files\Hotspot Shield\bin\hsswd.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla

Foundation - C:\Program Files\Mozilla Maintenance Service


O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program

Files\Norton AntiVirus\Engine\\ccSvcHst.exe

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program


O23 - Service: TeamViewer 8 (TeamViewer8) - TeamViewer GmbH - C:\Program



End of file - 4730 bytes


Process CPU Private Bytes Working Set PID Description Company Name

System Idle Process 20.33 0 K 12 K 0

System 2.25 52 K 296 K 4

Interrupts 12.58 0 K 0 K n/a Hardware Interrupts and DPCs

smss.exe 216 K 0 K 272

csrss.exe < 0.01 1,448 K 1,272 K 372

wininit.exe 816 K 16 K 432

services.exe 4,176 K 4,440 K 504

svchost.exe 3,012 K 2,576 K 660 Host Process for Windows Services Microsoft Corporation

ehmsas.exe 6,880 K 1,328 K 880 Media Center Media Status Aggregator Service Microsoft Corporation

svchost.exe 3,700 K 3,476 K 724 Host Process for Windows Services Microsoft Corporation

svchost.exe 16,436 K 8,340 K 772 Host Process for Windows Services Microsoft Corporation

audiodg.exe 13,664 K 13,224 K 3792

svchost.exe 0.01 69,596 K 57,664 K 896 Host Process for Windows Services Microsoft Corporation

dwm.exe 6.57 68,884 K 35,624 K 1492 Desktop Window Manager Microsoft Corporation

svchost.exe 0.01 11,580 K 10,080 K 936 Host Process for Windows Services Microsoft Corporation

svchost.exe 0.30 26,884 K 15,440 K 968 Host Process for Windows Services Microsoft Corporation

wuauclt.exe 1,244 K 944 K 2432 Windows Update Microsoft Corporation

svchost.exe 0.01 16,104 K 6,280 K 1216 Host Process for Windows Services Microsoft Corporation

spoolsv.exe 4,436 K 2,384 K 1392 Spooler SubSystem App Microsoft Corporation

taskhost.exe 0.02 11,864 K 2,848 K 1444 Host Process for Windows Tasks Microsoft Corporation

svchost.exe 11,276 K 7,864 K 1476 Host Process for Windows Services Microsoft Corporation

cmw_srv.exe 0.01 5,356 K 6,368 K 1912 Hotspot Shield 3.11 AnchorFree Inc.

hsswd.exe 0.05 2,208 K 1,104 K 1948

sqlservr.exe 0.34 39,220 K 14,720 K 296 SQL Server Windows NT Microsoft Corporation

ccsvchst.exe 0.07 32,112 K 10,380 K 600 Symantec Service Framework Symantec Corporation

ccsvchst.exe 12,416 K 4,160 K 3844

sqlbrowser.exe 912 K 16 K 1376 SQL Browser Service EXE Microsoft Corporation

sqlwriter.exe 1,192 K 960 K 876 SQL Server VSS Writer Microsoft Corporation

TeamViewer_Service.exe 0.03 9,380 K 6,196 K 2300 TeamViewer 8 TeamViewer GmbH

tv_w32.exe 0.01 1,428 K 240 K 3660

SearchIndexer.exe 0.01 40,872 K 8,672 K 2916 Microsoft Windows Search Indexer Microsoft Corporation

svchost.exe 0.01 8,124 K 5,684 K 3496 Host Process for Windows Services Microsoft Corporation

svchost.exe 1,752 K 2,208 K 2112 Host Process for Windows Services Microsoft Corporation

wmpnetwk.exe 0.01 9,044 K 7,164 K 564 Windows Media Player Network Sharing Service Microsoft Corporation

taskhost.exe 2,856 K 220 K 3712

ehrecvr.exe 0.02 9,632 K 2,640 K 2248 Windows Media Center Receiver Service Microsoft Corporation

lsass.exe 3,520 K 3,428 K 520 Local Security Authority Process Microsoft Corporation

lsm.exe 1,336 K 1,256 K 528

csrss.exe 1.12 4,140 K 4,816 K 440

winlogon.exe 1,540 K 1,096 K 536

explorer.exe 0.26 62,052 K 40,188 K 1512 Windows Explorer Microsoft Corporation

My Movies Tray.exe 0.36 36,880 K 6,228 K 1656 My Movies Tray Binnerup Consult

TeamViewer.exe 0.01 18,960 K 6,800 K 2700 TeamViewer 8 TeamViewer GmbH

firefox.exe 0.61 327,412 K 217,708 K 5032 Firefox Mozilla Corporation

KeePass.exe 0.12 24,712 K 4,492 K 596 KeePass Dominik Reichl

taskmgr.exe 0.76 1,808 K 2,872 K 4068 Windows Task Manager Microsoft Corporation

HijackThis.exe 0.01 4,200 K 4,256 K 2716

notepad.exe < 0.01 980 K 3,592 K 3348

uTorrent.exe 39.12 32,348 K 42,380 K 5084 µTorrent BitTorrent Inc.

procexp.exe 14.98 15,324 K 29,824 K 2868 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

rundll32.exe 1,492 K 1,168 K 1720 Windows host process (Rundll32) Microsoft Corporation

Process: uTorrent.exe Pid: 5084

Name Description Company Name Path

1D67A7A87EE6B20D306B59AC55A6F73A9A1D3540 C:\Users\MediaCenter\AppData\Roaming\uTorrent\dlimagecache\1D67A7A87EE6B20D306B59AC55A6F73A9A1D3540

7C8945DA1B01DEA87CEA3DEAE371D7FEEFE460C0 C:\Users\MediaCenter\AppData\Roaming\uTorrent\dlimagecache\7C8945DA1B01DEA87CEA3DEAE371D7FEEFE460C0

advapi32.dll Advanced Windows 32 Base API Microsoft Corporation C:\Windows\System32\advapi32.dll

api-ms-win-downlevel-advapi32-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll

api-ms-win-downlevel-advapi32-l2-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll

api-ms-win-downlevel-normaliz-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll

api-ms-win-downlevel-ole32-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll

api-ms-win-downlevel-shlwapi-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll

api-ms-win-downlevel-shlwapi-l2-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll

api-ms-win-downlevel-user32-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll

api-ms-win-downlevel-version-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll

apisetschema.dll ApiSet Schema DLL Microsoft Corporation C:\Windows\System32\apisetschema.dll

bcrypt.dll Windows Cryptographic Primitives Library Microsoft Corporation C:\Windows\System32\bcrypt.dll

bcryptprimitives.dll Windows Cryptographic Primitives Library Microsoft Corporation C:\Windows\System32\bcryptprimitives.dll

cfgmgr32.dll Configuration Manager DLL Microsoft Corporation C:\Windows\System32\cfgmgr32.dll

clbcatq.dll COM+ Configuration Catalog Microsoft Corporation C:\Windows\System32\clbcatq.dll

comctl32.dll User Experience Controls Library Microsoft Corporation C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll

comdlg32.dll Common Dialogs DLL Microsoft Corporation C:\Windows\System32\comdlg32.dll

counters.dat C:\Users\MediaCenter\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat

crypt32.dll Crypto API32 Microsoft Corporation C:\Windows\System32\crypt32.dll

cryptbase.dll Base cryptographic API DLL Microsoft Corporation C:\Windows\System32\cryptbase.dll

cryptsp.dll Cryptographic Service Provider API Microsoft Corporation C:\Windows\System32\cryptsp.dll

devobj.dll Device Information Set DLL Microsoft Corporation C:\Windows\System32\devobj.dll

dhcpcsvc.dll DHCP Client Service Microsoft Corporation C:\Windows\System32\dhcpcsvc.dll

dhcpcsvc6.dll DHCPv6 Client Microsoft Corporation C:\Windows\System32\dhcpcsvc6.dll

dnsapi.dll DNS Client API DLL Microsoft Corporation C:\Windows\System32\dnsapi.dll

dwmapi.dll Microsoft Desktop Window Manager API Microsoft Corporation C:\Windows\System32\dwmapi.dll

FirewallAPI.dll Windows Firewall API Microsoft Corporation C:\Windows\System32\FirewallAPI.dll

FWPUCLNT.DLL FWP/IPsec User-Mode API Microsoft Corporation C:\Windows\System32\FWPUCLNT.DLL

gdi32.dll GDI Client DLL Microsoft Corporation C:\Windows\System32\gdi32.dll

GdiPlus.dll Microsoft GDI+ Microsoft Corporation C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\GdiPlus.dll

gpapi.dll Group Policy Client API Microsoft Corporation C:\Windows\System32\gpapi.dll

iertutil.dll Run time utility for Internet Explorer Microsoft Corporation C:\Windows\System32\iertutil.dll

imagehlp.dll Windows NT Image Helper Microsoft Corporation C:\Windows\System32\imagehlp.dll

imm32.dll Multi-User Windows IMM32 API Client DLL Microsoft Corporation C:\Windows\System32\imm32.dll

IPHLPAPI.DLL IP Helper API Microsoft Corporation C:\Windows\System32\IPHLPAPI.DLL

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation C:\Windows\System32\kernel32.dll

KernelBase.dll Windows NT BASE API Client DLL Microsoft Corporation C:\Windows\System32\KernelBase.dll

KernelBase.dll.mui Windows NT BASE API Client DLL Microsoft Corporation C:\Windows\System32\en-US\KernelBase.dll.mui

locale.nls C:\Windows\System32\locale.nls

lpk.dll Language Pack Microsoft Corporation C:\Windows\System32\lpk.dll

msasn1.dll ASN.1 Runtime APIs Microsoft Corporation C:\Windows\System32\msasn1.dll

msctf.dll MSCTF Server DLL Microsoft Corporation C:\Windows\System32\msctf.dll

msctf.dll.mui MSCTF Server DLL Microsoft Corporation C:\Windows\System32\en-US\msctf.dll.mui

msimg32.dll GDIEXT Client DLL Microsoft Corporation C:\Windows\System32\msimg32.dll

msvcrt.dll Windows NT CRT DLL Microsoft Corporation C:\Windows\System32\msvcrt.dll

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation C:\Windows\System32\mswsock.dll

ncrypt.dll Windows cryptographic library Microsoft Corporation C:\Windows\System32\ncrypt.dll

netprofm.dll Network List Manager Microsoft Corporation C:\Windows\System32\netprofm.dll

nlaapi.dll Network Location Awareness 2 Microsoft Corporation C:\Windows\System32\nlaapi.dll

normaliz.dll Unicode Normalization DLL Microsoft Corporation C:\Windows\System32\normaliz.dll

npmproxy.dll Network List Manager Proxy Microsoft Corporation C:\Windows\System32\npmproxy.dll

nsi.dll NSI User-mode interface DLL Microsoft Corporation C:\Windows\System32\nsi.dll

ntdll.dll NT Layer DLL Microsoft Corporation C:\Windows\System32\ntdll.dll

ntmarta.dll Windows NT MARTA provider Microsoft Corporation C:\Windows\System32\ntmarta.dll

ole32.dll Microsoft OLE for Windows Microsoft Corporation C:\Windows\System32\ole32.dll

oleaut32.dll Microsoft Corporation C:\Windows\System32\oleaut32.dll

profapi.dll User Profile Basic API Microsoft Corporation C:\Windows\System32\profapi.dll

psapi.dll Process Status Helper Microsoft Corporation C:\Windows\System32\psapi.dll

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation C:\Windows\System32\rasadhlp.dll

riched20.dll Rich Text Edit Control, v3.1 Microsoft Corporation C:\Windows\System32\riched20.dll

rpcrt4.dll Remote Procedure Call Runtime Microsoft Corporation C:\Windows\System32\rpcrt4.dll

RpcRtRemote.dll Remote RPC Extension Microsoft Corporation C:\Windows\System32\RpcRtRemote.dll

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation C:\Windows\System32\rsaenh.dll

sechost.dll Host for SCM/SDDL/LSA Lookup APIs Microsoft Corporation C:\Windows\System32\sechost.dll

secur32.dll Security Support Provider Interface Microsoft Corporation C:\Windows\System32\secur32.dll

setupapi.dll Windows Setup API Microsoft Corporation C:\Windows\System32\setupapi.dll

shell32.dll Windows Shell Common Dll Microsoft Corporation C:\Windows\System32\shell32.dll

shlwapi.dll Shell Light-weight Utility Library Microsoft Corporation C:\Windows\System32\shlwapi.dll

SortDefault.nls C:\Windows\Globalization\Sorting\SortDefault.nls

sspicli.dll Security Support Provider Interface Microsoft Corporation C:\Windows\System32\sspicli.dll

StaticCache.dat C:\Windows\Fonts\StaticCache.dat

urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation C:\Windows\System32\urlmon.dll

user32.dll Multi-User Windows USER API Client DLL Microsoft Corporation C:\Windows\System32\user32.dll

userenv.dll Userenv Microsoft Corporation C:\Windows\System32\userenv.dll

usp10.dll Uniscribe Unicode script processor Microsoft Corporation C:\Windows\System32\usp10.dll

uTorrent.exe µTorrent BitTorrent Inc. C:\Users\MediaCenter\AppData\Roaming\uTorrent\uTorrent.exe

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation C:\Windows\System32\uxtheme.dll

version.dll Version Checking and File Installation Libraries Microsoft Corporation C:\Windows\System32\version.dll

WindowsCodecs.dll Microsoft Windows Codecs Library Microsoft Corporation C:\Windows\System32\WindowsCodecs.dll

wininet.dll Internet Extensions for Win32 Microsoft Corporation C:\Windows\System32\wininet.dll

winnsi.dll Network Store Information RPC interface Microsoft Corporation C:\Windows\System32\winnsi.dll

wintrust.dll Microsoft Trust Verification APIs Microsoft Corporation C:\Windows\System32\wintrust.dll

Wldap32.dll Win32 LDAP API DLL Microsoft Corporation C:\Windows\System32\Wldap32.dll

ws2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation C:\Windows\System32\ws2_32.dll

wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation C:\Windows\System32\wship6.dll

WSHTCPIP.DLL Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation C:\Windows\System32\WSHTCPIP.DLL

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New version, problem remains the same. I have the feeling that whatever it is, I could solve it by completely deleting the uTorrent installation from my computer as well as the corresponding AppData folder. This way it would be a fresh and clean installation. However, reinserting the almost 150 torrents I'm seeding would be more than just a pain in the neck. The re-checking alone must be taking ages with this old IDE HDD.

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So I set it back to 1800 (maximum) and voilà, no more overloading. But what does it serve me if uTorrent closes itself every single time...

It does NOT "close itself", it CRASHES because you are trying to use a memory cache at the very maximum that a 32bit application such as uTorrent can actually manage.

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  • 10 months later...

It does NOT "close itself", it CRASHES because you are trying to use a memory cache at the very maximum that a 32bit application such as uTorrent can actually manage.

I have the same problem too but i didn't touch any stuff under the ADVANCED option, and my torrents are directly downloaded in my internal HDD SATA. I let the pc with bittorrent open to download during the whole night but when i wake up th emorning to check, bittorrent disappears, i mean it isn't open but the downloads seems to had a little progress.

If it crashes due to trying to use more memory that a 32bit app can handle how can i fix that?

I have 7 torrents on download. My antivirus is Bitdefender Internet Security 2014

My memory RAM is: Corsair Vengeance 8GB(4*2) 1600Mhz with X.M.P.

Please help me this situation is frustrating.

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