paulzie32 Posted August 3, 2014 Report Share Posted August 3, 2014 Since I downloaded the new "stable" version (3.4.2), I have not been able to get it to work! At first it opened and loaded all Torrents, but as soon as I clicked on something it goes grey and shows "(Not Responding)" at the top and I have to close the program. I tried leaving it overnight to see if the program recovered and started "responding" but it never did. I am now using another client but prefer µTorrent. Does anyone know how to fix this issue or know when a better version is due out? This is the second time this has happened with "newer more stable versions" of µTorrent.I am using Windows 7 in case anyone is interested.TIA Link to comment Share on other sites More sharing options...
DreadWingKnight Posted August 3, 2014 Report Share Posted August 3, 2014 What internet security software do you have installed? Link to comment Share on other sites More sharing options...
paulzie32 Posted August 3, 2014 Author Report Share Posted August 3, 2014 I'm using AVG but have been using it for the past few years without issue. But also tried turning it off too. No difference. Link to comment Share on other sites More sharing options...
DreadWingKnight Posted August 3, 2014 Report Share Posted August 3, 2014 http://forum.utorrent.com/topic/25348-how-to-report-a-bug/ Need both logs. Link to comment Share on other sites More sharing options...
paulzie32 Posted August 3, 2014 Author Report Share Posted August 3, 2014 Ok... Below is the Logfile from HijackThis, but the second link on that page for "2. Process explorer " does not work. I get a page that states: "This XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>OutOfRangeInput</Code><Message>One of the request inputs is out of range. RequestId:b58cdc41-abab-4fbf-bf61-985cf1a3dff2 Time:2014-08-03T17:01:02.0448801Z</Message></Error> I don't think that's what I was supposed to get. I then looked for the .dmp file and the only thing in my C\Program Files(x86)\uTorrent is the .exe file and nothing more. Not sure where else to look. The only other uTorrent file I can find is the one under Roaming but that just has all the torrent files. sorry. Hope there's another way to find what you need. Logfile of Trend Micro HijackThis v2.0.5Scan saved at 12:53:24 PM, on 8/3/2014Platform: Windows 7 SP1 (WinNT 6.00.3505)MSIE: Internet Explorer v11.0 (11.00.9600.17207)CHROME: 36.0.1985.125FIREFOX: 9.0.1 (en-US)Boot mode: Normal Running processes:c:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exec:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exeC:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\HPTouchSmartSyncCalReminderApp.exeC:\Program Files (x86)\TeamViewer\Version9\TeamViewer.exeC:\Program Files (x86)\Analog Devices\SoundMAX\SoundMAX.exeC:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exeC:\ProgramData\FLEXnet\Connect\11\ISUSPM.exeC:\Users\User1\AppData\Roaming\Search Protection\SearchProtection.exeC:\Users\User1\AppData\Local\Google\Update\1.3.24.15\GoogleCrashHandler.exeC:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exeC:\Program Files (x86)\Hewlett-Packard\HP Desktop Keyboard\HPKEYBOARDx.EXEC:\Program Files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exeC:\Program Files (x86)\Analog Devices\Core\smax4pnp.exeC:\Program Files (x86)\Hewlett-Packard\Buttons & OSDs control application gen3\FastUserSwitching.exeC:\Program Files (x86)\hp\HP Software Update\hpwuschd2.exeC:\Program Files (x86)\AVG\AVG9\avgtray.exeC:\Program Files (x86)\Hewlett-Packard\Buttons & OSDs control application gen3\JAN2OSD.exeC:\Program Files (x86)\Real\RealPlayer\Update\realsched.exeC:\Program Files (x86)\Hewlett-Packard\HP Desktop Keyboard\Keystatus.exeC:\Program Files (x86)\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exeC:\Program Files (x86)\Vuze\Azureus.exeC:\Users\User1\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\User1\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\User1\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\User1\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\User1\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\User1\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\User1\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\User1\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\User1\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\User1\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\User1\Downloads\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://search.yahoo.com/?type=282369&fr=spigot-yhp-ieR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htmR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSNR0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)R3 - URLSearchHook: (no name) - {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - (no file)F2 - REG:system.ini: UserInit=userinit.exeO2 - BHO: Complitly - {0FB6A909-6086-458F-BD92-1F8EE10042A0} - C:\Users\User1\AppData\Roaming\Complitly\Complitly.dllO2 - BHO: RealNetworks Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dllO2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dllO2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~4\Office14\GROOVEEX.DLLO2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dllO2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dllO2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~4\Office14\URLREDIR.DLLO2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dllO4 - HKLM\..\Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exeO4 - HKLM\..\Run: [HP KEYBOARDx] "C:\Program Files (x86)\Hewlett-Packard\HP Desktop Keyboard\HPKEYBOARDx.EXE"O4 - HKLM\..\Run: [HP Remote Solution] %ProgramFiles%\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exeO4 - HKLM\..\Run: [startCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRunO4 - HKLM\..\Run: [soundMAXPnP] C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exeO4 - HKLM\..\Run: [buttons & OSDs control application gen3] c:\Program Files (x86)\Hewlett-Packard\Buttons & OSDs control application gen3\FastUserSwitching.exeO4 - HKLM\..\Run: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exeO4 - HKLM\..\Run: [updatePRCShortCut] "C:\Program Files (x86)\Hewlett-Packard\Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Hewlett-Packard\Recovery" UpdateWithCreateOnce "Software\CyberLink\PowerRecover"O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~2\AVG\AVG9\avgtray.exeO4 - HKLM\..\Run: [DNS7reminder] "C:\Program Files (x86)\Nuance\NaturallySpeaking11\Ereg\Ereg.exe" -r "C:\ProgramData\Nuance\NaturallySpeaking11\Ereg.iniO4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe" -osbootO4 - HKCU\..\Run: [HPADVISOR] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUNO4 - HKCU\..\Run: [Google Update] "C:\Users\User1\AppData\Local\Google\Update\GoogleUpdate.exe" /cO4 - HKCU\..\Run: [iSUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe -schedulerO4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorunO4 - HKCU\..\Run: [searchProtection] "C:\Users\User1\AppData\Roaming\Search Protection\SearchProtection.EXE" /autostartO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~4\Office14\EXCEL.EXE/3000O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~4\Office14\ONBttnIE.dll/105O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dllO9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dllO9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dllO9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dllO9 - Extra button: Skype Click to Call settings - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dllO11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphicsO15 - Trusted Zone: http://*.alipay.comO15 - Trusted Zone: http://*.alisoft.comO15 - Trusted Zone: http://*.taobao.comO16 - DPF: {2D20E99C-1FD7-48EC-9FDF-CF3555B273D4} (MFCActivex Control) - https://127.0.0.1:50847/VDControl.CAB?2,0,0,86O16 - DPF: {57AF0810-BDA7-47A5-B02D-FDA1073C04B0} (TunnelX Control) - https://www.mydlink.com/8D/activeX//TunnelX.ocxO18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dllO18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLLO18 - Protocol: skypec2c - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dllO18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLLO23 - Service: Adobe Active File Monitor V10 (AdobeActiveFileMonitor10.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsFileAgent.exeO23 - Service: Adobe Active File Monitor V8 (AdobeActiveFileMonitor8.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exeO23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exeO23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exeO23 - Service: Andrea ADI Filters Service (AEADIFilters) - Unknown owner - C:\Windows\system32\AEADISRV.EXE (file missing)O23 - Service: VPDAgent (Agent) - Two Pilots - C:\Windows\VPDAgent_x64.exeO23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)O23 - Service: SAMSUNG AllShare Service (AllShare) - Unknown owner - C:\Program Files (x86)\Samsung\SAMSUNG PC Share Manager\WiselinkPro.exeO23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)O23 - Service: AVG E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgemc.exeO23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exeO23 - Service: AVG Firewall (avgfws9) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgfws9.exeO23 - Service: AVG9IDSAgent (AVGIDSAgent) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: CalendarSynchService - Hewlett-Packard - C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\GCalService.exeO23 - Service: Dragon Service (DragonSvc) - Nuance Communications, Inc. - C:\Program Files (x86)\Common Files\Nuance\dgnsvc.exeO23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exeO23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - C:\Program Files (x86)\Seagate\SeagateManager\Sync\FreeAgentService.exeO23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exeO23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\896\g2aservice.exeO23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exeO23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exeO23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exeO23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exeO23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)O23 - Service: Neat Startup Service - The Neat Company - C:\Program Files (x86)\Neat\exec\NeatStartupService.exeO23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: RealNetworks Downloader Resolver Service - Unknown owner - C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exeO23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exeO23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)O23 - Service: TeamViewer 9 (TeamViewer9) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version9\TeamViewer_Service.exeO23 - Service: TomTomHOMEService - TomTom - C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exeO23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)O23 - Service: Windows Internet Name Service - Unknown owner - C:\Windows\system32\config\systemprofile\AppData\Local\Windows Internet Name Service\wins.exe (file missing)O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)O23 - Service: Wyse PocketCloud (WysePocketCloud) - Unknown owner - C:\Program Files (x86)\Wyse\PocketCloud Windows Companion\PocketCloudService.exeO23 - Service: Wyse Remote Access (WyseRemoteAccess) - Wyse Technology. - C:\Program Files (x86)\Wyse\PocketCloud Windows Companion\WyseRemoteAccess.exe --End of file - 15959 bytes Link to comment Share on other sites More sharing options...
paulzie32 Posted August 4, 2014 Author Report Share Posted August 4, 2014 Hi DreadWingKnight, Is that not enough info? Can you tell me how to get the other info you need to assist me? Link to comment Share on other sites More sharing options...
paulzie32 Posted August 8, 2014 Author Report Share Posted August 8, 2014 Since I'm not getting any more responses, I'm guessing I need to wait until the next update comes out and use another client until then.Thanks Anyway Link to comment Share on other sites More sharing options...
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