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Crash after any message dialog


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I have downloaded µTorrent 1.7.7 Stable. After installation µTorrent asked me about association with .torrent files (notice: tere is a checkbox "Always perform this check"). No mater what I select - µTorrent crashes:


(I picked up this image from some thread on this forum. My error message looks the same).

No matter what I select in this error dialog -> the next moment a standart Windows "Application has encountered a problem" dialog appears. After I submit error report to MS µTorrent disappears. I was unable to send crash report to you. When I select "Submit this dump" - nothing happens and standart Windows crash dialog appears.

Then I run it again - the same question, the same crash. And again, and again... Nothing.

Then I downloaded µTorrent 1.8 Release Candidate 1.

After installation µTorrent did not asked me anything. Worked fine (I haven't tested any download/upload capabilities, just browsed through settings). And then I tries to close it. An exit confirmation dialog poped up (with checkbox)! And no matter what I select - µTorrent crashes again! The same scheme as above - the µTorrent error dialog, then Windows error dialog, then - dead application. After I had manually disabled this confirmation dialog in the settings window, µTorrent started to shutdown correctly.

Now I am too scared to even touch µTorrent :)

Is there anything I can do to help you with identification of the problem? Are these crashes somehow related to those message dialogs with checkboxes?

My OS is WinXP SP3, Windows firewall is enabled, no other firewall is installed, I have Symantec AntiVirus with latest updates (and, sorry, I will not disable it or uninstall).

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Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 00:59:45, on 2008.07.05

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16674)

Boot mode: Normal

Running processes:







C:\Program Files\Windows Defender\MsMpEng.exe


C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe




C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe

C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe


C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe


C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe


C:\Program Files\Common Files\Symantec Shared\ccApp.exe



C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe


C:\Program Files\MouseImp Pro Live!\MIProHst.exe

C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe




C:\Program Files\DAEMON Tools Lite\daemon.exe

D:\Documents\RAD Studio\Projects\Archives\Projects\Bin\AltMove.exe

D:\Network\Vidalia Bundle\Privoxy\privoxy.exe

C:\Program Files\Windows Desktop Search\WindowsSearch.exe

C:\Program Files\Symantec AntiVirus\DefWatch.exe



C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE



C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe



C:\Program Files\Symantec AntiVirus\Rtvscan.exe






C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.games-fusion.net/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Ссылки

R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL

R3 - URLSearchHook: (no name) - {32962DFA-1380-4AD1-A288-1B7611F08E10} - (no file)

O1 - Hosts: vpn.corbina.net

O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL

O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL

O2 - BHO: TBSB00196 - {1236D836-E9BA-4175-894F-2072A14D5A26} - C:\Program Files\WebMoney Advisor\tbu02037\wmadvisor.dll

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll

O2 - BHO: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL

O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - (no file)

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: (no name) - {7D593456-CE40-4F17-921B-8717A3BBB60E} - (no file)

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: IE 4.x-6.x BHO for Download Master - {9961627E-4059-41B4-8E0E-A7D6B3854ADF} - D:\Network\DOWNLO~1\dmiehlp.dll

O2 - BHO: (no name) - {FCADDC14-BD46-408A-9842-CDBE1C6D37EB} - D:\UTILIT~1\PASSWO~1\Plugins\DummyObj.dll

O3 - Toolbar: DM Bar - {0E1230F8-EA50-42A9-983C-D22ABC2EED3C} - D:\Network\Download Master\dmbar.dll

O3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL

O3 - Toolbar: WebMoney Advisor - {3AFFD7F7-FD3D-4C9D-8F83-03296A1A8840} - C:\Program Files\WebMoney Advisor\tbu02037\wmadvisor.dll

O3 - Toolbar: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL

O4 - HKLM\..\Run: [Acronis True Image Monitor] "C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe"

O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"

O4 - HKLM\..\Run: [intelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [intelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [EOUApp] "C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe"

O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [intelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"

O4 - HKLM\..\Run: [synTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [NSWosCheck] D:\Utilities\Norton\osCheck.exe

O4 - HKLM\..\Run: [FreeMem] D:\Utilities\FreeMemory\FreeMemory.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe

O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MImpPro] C:\Program Files\MouseImp Pro Live!\MIProHst.exe

O4 - HKCU\..\Run: [CursorXP] D:\Utilities\CursorXP\CursorXP.exe

O4 - HKCU\..\Run: [QIP2005] D:\Network\Qip\qip.exe

O4 - HKCU\..\Run: [servUTrayIcon] D:\Network\FTP\ServUTray.exe

O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun

O4 - HKLM\..\Policies\Explorer\Run: []

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')


O4 - HKUS\S-1-5-21-329068152-1708537768-725345543-1017\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'postgres')

O4 - HKUS\S-1-5-21-329068152-1708537768-725345543-1017\..\RunOnce: [NeroHomeFirstStart] "C:\Program Files\Common Files\Ahead\Lib\NMFirstStart.exe" (User 'postgres')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O4 - Global Startup: AltMove.lnk = D:\Documents\RAD Studio\Projects\Archives\Projects\Bin\AltMove.exe

O4 - Global Startup: BIRTHDAY! millennium.lnk = D:\Utilities\BIRTHDAY\birthmil.exe

O4 - Global Startup: MapDrives.lnk = C:\MapDrives.bat

O4 - Global Startup: Privoxy.lnk = D:\Network\Vidalia Bundle\Privoxy\privoxy.exe

O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZS

O8 - Extra context menu item: &Экспорт в Microsoft Excel - res://D:\Editors\Office\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Download All by ASUS Download - C:\Program Files\ASUS\WL-500gP Wireless Router Utilities\ASDownloadAll.htm

O8 - Extra context menu item: Download using ASUS Download - C:\Program Files\ASUS\WL-500gP Wireless Router Utilities\ASDownload.htm

O8 - Extra context menu item: Mit WGet herunterladen - D:\Network\wGet\wgie.htm

O8 - Extra context menu item: Rip Clip! - D:\Network\Rip Clip\rcaddurl.htm

O8 - Extra context menu item: Закачать ВСЕ при помощи Download Master - D:\Network\Download Master\dmieall.htm

O8 - Extra context menu item: Закачать при помощи Download Master - D:\Network\Download Master\dmie.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: WebMoney Advisor - {3AFFD7F7-FD3D-4C9D-8F83-03296A1A8840} - C:\Program Files\WebMoney Advisor\tbu02037\wmadvisor.dll

O9 - Extra 'Tools' menuitem: WebMoney Advisor - {3AFFD7F7-FD3D-4C9D-8F83-03296A1A8840} - C:\Program Files\WebMoney Advisor\tbu02037\wmadvisor.dll

O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - D:\Utilities\Norton\Norton Cleanup\WCQuick.lnk

O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - D:\Utilities\Norton\Norton Cleanup\WCQuick.lnk

O9 - Extra button: Download Master - {8DAE90AD-4583-4977-9DD4-4360F7A45C74} - D:\Network\Download Master\dmaster.exe

O9 - Extra 'Tools' menuitem: &Download Master - {8DAE90AD-4583-4977-9DD4-4360F7A45C74} - D:\Network\Download Master\dmaster.exe

O9 - Extra button: Справочные материалы - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\Editors\Office\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1188331669750

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1198344847296

O17 - HKLM\System\CCS\Services\Tcpip\..\{78A3950D-0D80-47CA-902F-09E42713BF2C}: NameServer =

O17 - HKLM\System\CCS\Services\Tcpip\..\{E171927C-8897-47F8-925A-F96C9946C63C}: NameServer =

O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe

O23 - Service: Apache2.2 - Apache Software Foundation - D:\Progamming\Apache\bin\httpd.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

O23 - Service: BlackfishSQL - CodeGear - D:\Progamming\CodeGear\RAD Studio\5.0\bin\BSQLServer.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe

O23 - Service: Журнал событий (Eventlog) - Корпорация Майкрософт - C:\WINDOWS\system32\services.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: Служба COM записи компакт-дисков IMAPI (ImapiService) - Корпорация Майкрософт - C:\WINDOWS\system32\imapi.exe

O23 - Service: InCD Helper (InCDsrv) - Nero AG - D:\Utilities\Nero 7\InCD\InCDsrv.exe

O23 - Service: JEDI VCS MYSQL Svc 2.42 (JVCSservice) - Project JEDI (www.delphi-jedi.org) - D:\Progamming\JVCS\server\jvcssrv.exe

O23 - Service: Kiwi Syslog Daemon - Kiwi Enterprises - d:\utilities\syslogd\syslogd_service.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: NetMeeting Remote Desktop Sharing (mnmsrvc) - Корпорация Майкрософт - C:\WINDOWS\system32\mnmsrvc.exe

O23 - Service: MySQL - Unknown owner - D:\Progamming\MySQL\bin\mysqld-nt (file missing)

O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - D:\UTILIT~1\Norton\NORTON~1\NPROTECT.EXE

O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE

O23 - Service: PostgreSQL Database Server 8.2 (pgsql-8.2) - PostgreSQL Global Development Group - D:\Progamming\PostgreSQL\bin\pg_ctl.exe

O23 - Service: Plug and Play (PlugPlay) - Корпорация Майкрософт - C:\WINDOWS\system32\services.exe

O23 - Service: Диспетчер сеанса справки для удаленного рабочего стола (RDSessMgr) - Корпорация Майкрософт - C:\WINDOWS\system32\sessmgr.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: SiSoftware Database Agent Service (SandraDataSrv) - SiSoftware - D:\Viewers\SiSoftware Sandra Pro Business XI.SP3\Win32\RpcDataSrv.exe

O23 - Service: SiSoftware Sandra Agent Service (SandraTheSrv) - SiSoftware - D:\Viewers\SiSoftware Sandra Pro Business XI.SP3\RpcSandraSrv.exe

O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe

O23 - Service: Смарт-карты (SCardSvr) - Корпорация Майкрософт - C:\WINDOWS\System32\SCardSvr.exe

O23 - Service: Serv-U FTP Server (Serv-U) - Rhino Software, Inc. +1(262) 560-9627 - D:\Network\FTP\ServUDaemon.exe

O23 - Service: Service2 - Unknown owner - D:\Project2.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

O23 - Service: Speed Disk service - Symantec Corporation - D:\UTILIT~1\Norton\NORTON~1\SPEEDD~1\NOPDB.EXE

O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe

O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

O23 - Service: Журналы и оповещения производительности (SysmonLog) - Корпорация Майкрософт - C:\WINDOWS\system32\smlogsvc.exe

O23 - Service: Telnet (TlntSvr) - Корпорация Майкрософт - C:\WINDOWS\system32\tlntsvr.exe

O23 - Service: Служба Messenger Sharing Folders USN Journal Reader (usnjsvc) - Unknown owner - C:\Program Files\MSN Messenger\usnsvc.exe (file missing)

O23 - Service: Теневое копирование тома (VSS) - Корпорация Майкрософт - C:\WINDOWS\System32\vssvc.exe

O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

O23 - Service: Адаптер производительности WMI (WmiApSrv) - Корпорация Майкрософт - C:\WINDOWS\system32\wbem\wmiapsrv.exe


End of file - 17232 bytes


I think I have found the reason. uTorrent seems somehow conflict with MouseImp (http://www.mouseimp.com/). uTorrent is the first program that conflicted with MouseImp on my PC. And I have used MouseImp for 8 years.

Nevertheless, the problem is already solved. I have downloaded the latest version of MouseImp (my was 5 or 6 years old) and everything is working fine (I haven't tested intense yet). I don't know if it was a bug in MouseImp or MouseImp's developers just added a workaround for uTorrent.

If I find any other issues with uTorrent and MouseImp, I will post them here.

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MouseImp is a known problem... I think it's in the 1.8 manual (available in my signature). And it doesn't necessarily apply to dialog boxes.. something about the click hooks it has.

Perhaps the FAQ needs to be updated or a more-prominent post on the forum with "known problem programs" to reference for diligent people like yourself to find :)

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