Utorrent Freezing

Singh31 · November 1, 2008

Hey, I have been using utorrent for a long time, however recently it has started to freeze up on me when ever I open it. I tried reinstalling utorrent however the problem still remains. I have no idea what is causing this problem since I use utorrent frequently and this problem just started.

I ran HijackThis and this is the program log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 4:10:51 PM, on 01/11/2008

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\ASUS\Direct Console\DCHelper.exe

C:\Program Files (x86)\Java\jre6\bin\jusched.exe

C:\Program Files (x86)\Avira\AntiVir PersonalEdition Premium\avgnt.exe

C:\Program Files (x86)\ASUS\ATK Media\DMedia.exe

C:\Program Files (x86)\ASUS\Direct Console\Direct Console.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

F2 - REG:system.ini: UserInit=userinit.exe

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [avgnt] "C:\Program Files (x86)\Avira\AntiVir PersonalEdition Premium\avgnt.exe" /min

O4 - HKLM\..\Run: [ATKMEDIA] "C:\Program Files (x86)\ASUS\ATK Media\DMEDIA.EXE"

O4 - HKLM\..\Run: [HControlUser] C:\Program Files (x86)\ASUS\ATK Hotkey\HControlUser.exe

O4 - HKLM\..\Run: [DirectConsole2] C:\Program Files (x86)\ASUS\Direct Console\Direct Console.exe

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [NVIDIA nTune] C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneCmd.exe resetprofile

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Global Startup: SetPointII.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL

O13 - Gopher Prefix:

O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.srtest.com/srl_bin/sysreqlab_srl.cab

O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab

O23 - Service: Application Layer Gateway Service (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: Avira AntiVir Premium MailGuard (AntiVirMailService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir PersonalEdition Premium\avmailc.exe

O23 - Service: Avira AntiVir Premium Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir PersonalEdition Premium\sched.exe

O23 - Service: Avira AntiVir Premium Guard (AntiVirService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir PersonalEdition Premium\avguard.exe

O23 - Service: Avira AntiVir Premium WebGuard (antivirwebservice) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir PersonalEdition Premium\AVWEBGRD.EXE

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: ASLDR Service (ASLDRService) - Unknown owner - C:\Program Files (x86)\ASUS\ATK Hotkey\ASLDRSrv.exe

O23 - Service: ATKGFNEX Service (ATKGFNEXSrv) - Unknown owner - C:\Program Files\ATKGFNEX\GFNEXSrv.exe

O23 - Service: Avira AntiVir Premium MailGuard helper service (AVEService) - Avira GmbH - C:\Program Files (x86)\Avira\AntiVir PersonalEdition Premium\avesvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files (x86)\iPod\bin\iPodService.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Performance Service (nTuneService) - NVIDIA - C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneService.exe

O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)

O23 - Service: PD91Agent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe

O23 - Service: PD91Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe

O23 - Service: Update Center Service (UpdateCenterService) - NVIDIA - C:\Program Files (x86)\NVIDIA Corporation\System Update\UpdateCenterService.exe

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--

End of file - 7835 bytes

Any help you can provide is greatly appreciated!

thelittlefire · November 1, 2008

Process Explorer DLL list for utorrent.exe, and call stack from the process (double click on it in PE) I think should help, thank you

DreadWingKnight · November 1, 2008

What changed when the problem started?

Where's the process explorer process list with the dll list for uTorrent?

Singh31 · November 1, 2008

In terms of what's changed, all I did was install Fallout 3, nothing else I can think of.

I'm not sure I did process explorer right, but this is what I got:

Process PID CPU Description Company Name

System Idle Process 0 95.37

Interrupts n/a Hardware Interrupts

DPCs n/a Deferred Procedure Calls

System 4 0.78

smss.exe 500 Windows Session Manager Microsoft Corporation

csrss.exe 576 Client Server Runtime Process Microsoft Corporation

wininit.exe 628 Windows Start-Up Application Microsoft Corporation

services.exe 676 Services and Controller app Microsoft Corporation

svchost.exe 844 Host Process for Windows Services Microsoft Corporation

WmiPrvSE.exe 3248 WMI Provider Host Microsoft Corporation

WmiPrvSE.exe 3416 WMI Provider Host Microsoft Corporation

WinMail.exe 1960 Windows Mail Microsoft Corporation

nvvsvc.exe 908 NVIDIA Driver Helper Service, Version 178.13 NVIDIA Corporation

rundll32.exe 1680 Windows host process (Rundll32) Microsoft Corporation

svchost.exe 936 Host Process for Windows Services Microsoft Corporation

svchost.exe 972 Host Process for Windows Services Microsoft Corporation

svchost.exe 124 Host Process for Windows Services Microsoft Corporation

audiodg.exe 556 Windows Audio Device Graph Isolation Microsoft Corporation

svchost.exe 312 Host Process for Windows Services Microsoft Corporation

dwm.exe 2384 1.55 Desktop Window Manager Microsoft Corporation

svchost.exe 364 Host Process for Windows Services Microsoft Corporation

taskeng.exe 1424 Task Scheduler Engine Microsoft Corporation

taskeng.exe 2228 Task Scheduler Engine Microsoft Corporation

DCHelper.exe 2520 Direct Console Helper ASUSTek.

taskeng.exe 3812 Task Scheduler Engine Microsoft Corporation

SLsvc.exe 720 Microsoft Software Licensing Service Microsoft Corporation

svchost.exe 376 Host Process for Windows Services Microsoft Corporation

svchost.exe 1204 Host Process for Windows Services Microsoft Corporation

AsLdrSrv.exe 1304 ASLDR Service

BatteryLife.exe 3508 Power4Gear eXtreme ATK

HControl.exe 3520 HControl ASUS

Atouch64.exe 4020 Atouch64

ATKOSD.exe 4056 ATKOSD ASUS

KBFiltr.exe 4068 KBFiltr ASUS

WDC.exe 4088 WDC ASUS

MsgTranAgt64.exe 3528 MsgTranAgt ASUS

GFNEXSrv.exe 1324 GFNEXSrv

spoolsv.exe 1416 Spooler SubSystem App Microsoft Corporation

sched.exe 1448 Antivirus Scheduler Avira GmbH

svchost.exe 1468 Host Process for Windows Services Microsoft Corporation

avguard.exe 1864 Antivirus On-Access Service Avira GmbH

avesvc.exe 1876 Antivirus Engine Service Avira GmbH

mDNSResponder.exe 1888 Bonjour Service Apple Inc.

svchost.exe 1932 Host Process for Windows Services Microsoft Corporation

nTuneService.exe 2016 NVIDIA Performance Service NVIDIA

PD91Agent.exe 1200 PD91Agent Module Raxco Software, Inc.

PD91AgentS1.exe 3364 PD91AgentS1 Module Raxco Software, Inc.

svchost.exe 2128 Host Process for Windows Services Microsoft Corporation

svchost.exe 2272 Host Process for Windows Services Microsoft Corporation

UpdateCenterService.exe 2312 NVIDIA Update Center Service NVIDIA

svchost.exe 2464 Host Process for Windows Services Microsoft Corporation

SearchIndexer.exe 2488 Microsoft Windows Search Indexer Microsoft Corporation

avmailc.exe 2568 Antivirus MailScanner Service Avira GmbH

avwebgrd.exe 2580 AntiVir WebGuard Service Avira GmbH

iPodService.exe 3380 iPodService Module Apple Inc.

lsass.exe 692 Local Security Authority Process Microsoft Corporation

lsm.exe 700 Local Session Manager Service Microsoft Corporation

csrss.exe 640 Client Server Runtime Process Microsoft Corporation

winlogon.exe 1132 Windows Logon Application Microsoft Corporation

explorer.exe 2624 0.78 Windows Explorer Microsoft Corporation

RAVCpl64.exe 3068 HD Audio Control Panel Realtek Semiconductor

rundll32.exe 2244 Windows host process (Rundll32) Microsoft Corporation

sidebar.exe 3028 Windows Sidebar Microsoft Corporation

sidebar.exe 3988 0.78 Windows Sidebar Microsoft Corporation

SetPointII.exe 3176 Logitech SetPoint EventManager Logitech Inc.

KHALMNPR.exe 3500 Logitech KHAL Main Process Logitech, Inc.

firefox.exe 5008 Firefox Mozilla Corporation

jusched.exe 3600 Java Platform SE binary Sun Microsystems, Inc.

avgnt.exe 3648 Antivirus System Tray Tool Avira GmbH

DMedia.exe 3668 DMedia ASUSTeK Computer INC.

Direct Console.exe 3804 Direct Console 2.0 ASUSTek.

iTunesHelper.exe 3832 iTunesHelper Module Apple Inc.

procexp.exe 4440 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

procexp64.exe 1972 1.55 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

uTorrent.exe 876 µTorrent BitTorrent, Inc.

Also, you guys are quick!

DreadWingKnight · November 1, 2008

Still missing the DLL list for the uTorrent process.

Singh31 · November 1, 2008

-.-

Ok, how do I do that then? I'm a bit confused, sorry bout this.

DreadWingKnight · November 1, 2008

Highlight the uTorrent.exe process.

Hit CTRL+D

Save THAT list.

Singh31 · November 1, 2008

Process: uTorrent.exe Pid: 2304

Name Description Company Name Version

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 6.00.6001.18000

avsda.dll AntiVir layered service provider Avira GmbH 8.00.0000.0005

CLBCatQ.DLL COM+ Configuration Catalog Microsoft Corporation 2001.12.6931.18000

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.10.6001.18000

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.00.6001.18000

dhcpcsvc.DLL DHCP Client Service Microsoft Corporation 6.00.6001.18000

dhcpcsvc6.DLL DHCPv6 Client Microsoft Corporation 6.00.6001.18000

DnsApi.dll DNS Client API DLL Microsoft Corporation 6.00.6001.18000

FirewallAPI.dll Windows Firewall API Microsoft Corporation 6.00.6001.18000

GDI32.dll GDI Client DLL Microsoft Corporation 6.00.6001.18023

IMM32.DLL Multi-User Windows IMM32 API Client DLL Microsoft Corporation 6.00.6001.18000

Iphlpapi.dll IP Helper API Microsoft Corporation 6.00.6001.18000

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 6.00.6001.18000

locale.nls

LPK.DLL Language Pack Microsoft Corporation 6.00.6001.18000

mdnsNSP.dll Bonjour Namespace Provider Apple Computer, Inc. 1.00.0003.0001

MSCTF.dll MSCTF Server DLL Microsoft Corporation 6.00.6001.18000

msctf.dll.mui MSCTF Server DLL Microsoft Corporation 6.00.6000.16386

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.6001.18000

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 6.00.6001.18000

napinsp.dll E-mail Naming Shim Provider Microsoft Corporation 6.00.6001.18000

NLAapi.dll Network Location Awareness 2 Microsoft Corporation 6.00.6001.18000

npmproxy.dll Network List Manager Proxy Microsoft Corporation 6.00.6000.16386

NSI.dll NSI User-mode interface DLL Microsoft Corporation 6.00.6001.18000

ntdll.dll NT Layer DLL Microsoft Corporation 6.00.6001.18000

ole32.dll Microsoft OLE for Windows Microsoft Corporation 6.00.6001.18000

oleaut32.dll Microsoft Corporation 6.00.6001.18000

pnrpnsp.dll PNRP Name Space Provider Microsoft Corporation 6.00.6001.18000

PSAPI.DLL Process Status Helper Microsoft Corporation 6.00.6000.16386

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 6.00.6000.16386

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 6.00.6001.18051

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation 6.00.6001.18000

Secur32.dll Security Support Provider Interface Microsoft Corporation 6.00.6001.18000

SETUPAPI.dll Windows Setup API Microsoft Corporation 6.00.6001.18000

setupapi.dll.mui Windows Setup API Microsoft Corporation 6.00.6001.18000

SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.6001.18062

shfolder.dll Shell Folder Service Microsoft Corporation 6.00.6000.16386

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.6001.18000

USER32.dll Multi-User Windows USER API Client DLL Microsoft Corporation 6.00.6001.18000

USERENV.dll Userenv Microsoft Corporation 6.00.6001.18000

USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.626.6001.18000

uTorrent.exe µTorrent BitTorrent, Inc. 1.08.0001.12639

uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.6001.18000

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 6.00.6001.18000

WINNSI.DLL Network Store Information RPC interface Microsoft Corporation 6.00.6001.18000

winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 6.00.6000.16386

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 6.00.6001.18000

wow64.dll Win32 Emulation on NT64 Microsoft Corporation 6.00.6001.18000

wow64cpu.dll AMD64 Wow64 CPU Microsoft Corporation 6.00.6001.18000

wow64win.dll Wow64 Console and Win32 API Logging Microsoft Corporation 6.00.6001.18000

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 6.00.6001.18000

wshbth.dll Windows Sockets Helper DLL Microsoft Corporation 6.01.6001.22000

wship6.dll Winsock2 Helper DLL (TL/IPv6) Microsoft Corporation 6.00.6001.18000

wshtcpip.dll Winsock2 Helper DLL (TL/IPv4) Microsoft Corporation 6.00.6001.18000

Firon · November 1, 2008

Assuming you're using 1.8.1, try adding µTorrent to the various exceptions for Avira functions (web guard, mail guard, etc).

Singh31 · November 1, 2008

There's nowhere to add programs to exceptions for Avira guards, but I did add .torrent files for webguard, but that did not make a difference.

Is there anything you guys can find within the process list that is causing my problem?

Firon · November 1, 2008

Try disabling all but the standard AV scanner then.

Singh31 · November 1, 2008

Disabled Avira, however the problem is still occuring.

Ultima · November 1, 2008

Try uninstalling it temporarily.

Singh31 · November 1, 2008

I uninstalled it, however the problem still occurs.

Ultima · November 1, 2008

Right... feel free to reinstall it, I guess. I'm not really seeing any obvious causes, so...

When µTorrent freezes again, force a crash dump to be generated via Task Manager's right-click context menu for the µTorrent process, compress it, then upload it to mediafire.com or savefile.com.

Singh31 · November 1, 2008

Alright, uploading the file, should be done in 25 mins, then ill post the link to the d/l.

Also, I did compress it, however the upload still sees it as 48.8mb, not the 27.5 size on disk -.-

Ultima · November 1, 2008

Use 7z or RAR?

Singh31 · November 1, 2008

Here is the dump file:

http://www.mediafire.com/?jjgmjzdqgzj

Ultima · November 1, 2008

Hrm. Unless I'm missing something (easily possible), I still don't see anything obvious. *sigh*

Do you have UPnP/NAT-PMP enabled in Preferences > Connection?

Singh31 · November 2, 2008

Indeed I do.

Also, it seems whenever utorrent locks up, the CPU usage goes to 100%, however I am not using any of the programs listed within the FAQ that are associated with that problem.

Firon · November 2, 2008

When it locks up, open the task manager and right click on the process (in the processes tab). Force a crash dump there and upload it to mediafire.com

Singh31 · November 2, 2008

The dump file is listed in this thread, it's on post #18.

Firon · November 2, 2008

Whoops. >_>

Ultima · November 2, 2008

Can you try disabling UPnP and NAT-PMP?

Singh31 · November 2, 2008

Alright, I shall try that when I get home.

Ok, tried turning off those two options, however the problem remains,

Utorrent Freezing

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