Frequent crashes with 1.7.6 and now with 1.7.7

[buzz100]

I have been seeing lots of crashes recently. Most were with 1.7.6, so I updated to 1.7.7 hoping that they are fixed (changelog mentioned that some remote crash bugs have been fixed in 1.7.7), but yesterday night I still got a crash. Since my download/upload happens at night only, I see the crash dialog in the morning only.

Is there a way to configure uTorrent to automatically re-launch after a crash, rather then showing the crash dialog box and waiting for an input.

HiJack Log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:58:16 PM, on 2/16/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Boot mode: Normal

Running processes:

D:\WINDOWS.0\System32\smss.exe

D:\WINDOWS.0\system32\winlogon.exe

D:\WINDOWS.0\system32\services.exe

D:\WINDOWS.0\system32\lsass.exe

D:\WINDOWS.0\system32\svchost.exe

D:\WINDOWS.0\System32\svchost.exe

D:\WINDOWS.0\system32\spoolsv.exe

D:\WINDOWS.0\Explorer.EXE

D:\WINDOWS.0\system32\hkcmd.exe

D:\WINDOWS.0\system32\igfxpers.exe

D:\Program Files\Synaptics\SynTP\SynTPEnh.exe

D:\WINDOWS.0\system32\ctfmon.exe

D:\Program Files\Microsoft Firewall Client 2004\FwcMgmt.exe

D:\Program Files\CA\eTrust Antivirus\InoRpc.exe

D:\Program Files\CA\eTrust Antivirus\InoRT.exe

D:\Program Files\CA\eTrust Antivirus\InoTask.exe

D:\Program Files\IT Connection Manager\SRUserService.exe

D:\WINDOWS.0\system32\svchost.exe

D:\WINDOWS.0\system32\igfxsrvc.exe

D:\Program Files\uTorrent\uTorrent.exe

D:\Documents and Settings\Administrator.VISHALB-LAPTOP\Desktop\HiJack This\HijackThis.exe

D:\PROGRA~1\CA\SHARED~1\SCANEN~1\InoDist.exe

O2 - BHO: StumbleUpon Launcher - {145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - D:\Program Files\StumbleUpon\StumbleUponIEBar.dll

O3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - D:\Program Files\StumbleUpon\StumbleUponIEBar.dll

O4 - HKLM\..\Run: [igfxtray] D:\WINDOWS.0\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] D:\WINDOWS.0\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] D:\WINDOWS.0\system32\igfxpers.exe

O4 - HKLM\..\Run: [synTPEnh] D:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS.0\system32\ctfmon.exe

O4 - HKCU\..\Run: [uTorrent] "D:\Program Files\uTorrent\uTorrent.exe"

O4 - HKUS\S-1-5-21-1715567821-1770027372-839522115-500\..\Run: [ctfmon.exe] D:\WINDOWS.0\system32\ctfmon.exe (User '?')

O4 - HKUS\S-1-5-21-1715567821-1770027372-839522115-500\..\Run: [uTorrent] "D:\Program Files\uTorrent\uTorrent.exe" (User '?')

O4 - Global Startup: Microsoft Firewall Client Management.lnk = D:\Program Files\Microsoft Firewall Client 2004\FwcMgmt.exe

O8 - Extra context menu item: StumbleUpon PhotoBlog It! - res://StumbleUponIEBar.dll/blogimage

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/20070711/qtinstall.info.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {20DD1B9E-87C4-11D1-8BE3-0000F8754DA1} (Microsoft Date and Time Picker Control 6.0 (SP4)) - http://productsweb/includes/MSCOMCT2.OCX

O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab

O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://img2.orkut.com/activex/10035/photouploader.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1185897099210

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1185897047619

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O23 - Service: Google Updater Service (gusvc) - Google - D:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - D:\Program Files\CA\eTrust Antivirus\InoRpc.exe

O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - D:\Program Files\CA\eTrust Antivirus\InoRT.exe

O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - D:\Program Files\CA\eTrust Antivirus\InoTask.exe

--

End of file - 4007 bytes

Process Explorer Log:

Process PID CPU Description Company Name

System Idle Process 0 98.46

Interrupts n/a Hardware Interrupts

DPCs n/a Deferred Procedure Calls

System 4

smss.exe 400 Windows NT Session Manager Microsoft Corporation

csrss.exe 512 Client Server Runtime Process Microsoft Corporation

winlogon.exe 544 Windows NT Logon Application Microsoft Corporation

services.exe 588 Services and Controller app Microsoft Corporation

svchost.exe 776 Generic Host Process for Win32 Services Microsoft Corporation

igfxsrvc.exe 2436 igfxsrvc Module Intel Corporation

svchost.exe 824 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 944 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1004 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 1084 Generic Host Process for Win32 Services Microsoft Corporation

spoolsv.exe 1296 Spooler SubSystem App Microsoft Corporation

scardsvr.exe 1340 Smart Card Resource Management Server Microsoft Corporation

FwcAgent.exe 316 Microsoft Firewall Client Agent Microsoft ® Corporation

InoRpc.exe 348 Computer Associates International, Inc.

InoRT.exe 432 Computer Associates International, Inc.

InoTask.exe 524 Computer Associates International, Inc.

SRUserService.exe 1700 Secure Remote User Application Microsoft Corporation

svchost.exe 1760 Generic Host Process for Win32 Services Microsoft Corporation

alg.exe 1708 Application Layer Gateway Service Microsoft Corporation

lsass.exe 600 LSA Shell (Export Version) Microsoft Corporation

explorer.exe 1632 0.77 Windows Explorer Microsoft Corporation

hkcmd.exe 1764 hkcmd Module Intel Corporation

igfxpers.exe 1784 persistence Module Intel Corporation

SynTPEnh.exe 1888 Synaptics TouchPad Enhancements Synaptics, Inc.

ctfmon.exe 1952 CTF Loader Microsoft Corporation

FwcMgmt.exe 1984 Microsoft Firewall Client Management Microsoft ® Corporation

uTorrent.exe 3520

iexplore.exe 2764 Internet Explorer Microsoft Corporation

notepad.exe 3924 Notepad Microsoft Corporation

procexp.exe 2664 0.77 Sysinternals Process Explorer Sysinternals

Process: uTorrent.exe Pid: 3520

Name Description Company Name Version

ACTIVEDS.dll ADs Router Layer DLL Microsoft Corporation 5.01.2600.2180

adsldpc.dll ADs LDAP Provider C DLL Microsoft Corporation 5.01.2600.2180

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180

ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.05.2284.0000

c_936.nls

CLBCATQ.DLL Microsoft Corporation 2001.12.4414.0308

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.2982

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.00.2900.2180

COMRes.dll Microsoft Corporation 2001.12.4414.0258

ctype.nls

DNSAPI.dll DNS Client API DLL Microsoft Corporation 5.01.2600.2938

FwcWsp.dll Microsoft Firewall Client Windows Sockets 2 Service Provider Microsoft ® Corporation 4.00.3442.0654

GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159

hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.01.2600.2180

IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180

Iphlpapi.dll IP Helper API Microsoft Corporation 5.01.2600.2912

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.3119

locale.nls

MPRAPI.dll Windows NT MP Router Administration DLL Microsoft Corporation 5.01.2600.2180

MSCTF.dll MSCTF Server DLL Microsoft Corporation 5.01.2600.2180

msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.01.2600.2180

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.01.2600.2180

NETAPI32.dll Net Win32 API DLL Microsoft Corporation 5.01.2600.2976

ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180

ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726

oleaut32.dll Microsoft Corporation 5.01.2600.3139

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.01.2600.2938

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.3173

rtutils.dll Routing Utilities Microsoft Corporation 5.01.2600.2180

SAMLIB.dll SAM Library DLL Microsoft Corporation 5.01.2600.2180

SETUPAPI.dll Windows Setup API Microsoft Corporation 5.01.2600.2180

SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3241

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.3121

sortkey.nls

sorttbls.nls

unicode.nls

USER32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.3099

uTorrent.exe

UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.2180

winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 5.01.2600.2180

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.01.2600.2180

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.01.2600.2180

WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.01.2600.2180

wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.01.2600.2180

Crash Dumps shared at:

http://www.zshare.net/download/76678676ede6df/

[Firon]

See what happens if you uninstall eTrust...

[enrick]

Almost a month I got da same problm also.....My utorrent 1.7.7 Crashed!!!

while diz poblm continuing, ive try to troubleshoot da incoming connection......

I've follow up my readings in this forum by allowing my ZA accept da incoming connection n do da port protocol but da same problm...... I used port 12345.... Plz Help Me........

Logfile of HijackThis v1.99.1

Scan saved at 6:29:30 PM, on 2/16/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\cmd.exe

C:\WINDOWS\system32\ping.exe

C:\WINDOWS\system32\cmd.exe

C:\Program Files\uTorrent\uTorrent.exe

C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe

D:\HijackThis.exe

O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files\FlashGet\getflash.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

O4 - HKLM\..\Run: [Flashget] C:\Program Files\FlashGet\flashget.exe /min

O4 - HKLM\..\Run: [RAMBooster.Net] C:\Program Files\RAMBooster.Net\RAMBooster.exe -m

O4 - HKLM\..\RunOnce: [CAFIX] "C:\WINDOWS\system32\ZoneLabs\cafix.exe" /IgnoreAll

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [TaskSwitchXP] C:\Program Files\TaskSwitchXP\TaskSwitchXP.exe

O4 - HKCU\..\Run: [ares destiny] "C:\Program Files\Ares Destiny Powered by AdVantage\Ares.exe" -h

O4 - HKCU\..\Run: [MemoryWasher] C:\Program Files\Memory Washer\MemoryWasher.exe

O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm

O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm

O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe

O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe

O10 - Unknown file in Winsock LSP: c:\program files\winantivirus pro 2006\mailscan.dll

O17 - HKLM\System\CCS\Services\Tcpip\..\{75A46D62-87B6-4914-AC52-186F1E74B6DF}: NameServer = 202.188.0.133,202.188.1.5

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Ares Chatroom server (AresChatServer) - Ares Development Group - C:\Program Files\Ares Destiny Powered by AdVantage\chatServer.exe

O23 - Service: Firewall service (FWSvc) - WinSoftware, Ltd. - C:\Program Files\WinAntiVirus Pro 2006\FWSvc.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe

Please Help.....

[Firon]

Uninstall zone alarm. It's lousy.

And WinAntivirus.

[PiusX]

I use ZA pro and haven't had any problems with utorrent 1.7.7 existing together. How updated is your O/S on you computer from SP2?? I get rid of win a/v and get a free version ie like avira a/v pe it's free...I never had problem crashing...but you have to make sure your PC is clean regularly and defragged....use something like CClean to clear up any registery that is being used and didn't get removed from Add/Remove option.

[jewelisheaven]

WebWasher too...

[Firon]

Tons of people have trouble with ZA, and not just when using µTorrent.

It's very buggy and unstable.

[buzz100]

I have been using CA Etrust for more then an year now (never had any problems with it and uTorrent). Also for work reasons I have to have it installed on my machine. The crashes started happening only a few days back and then I read reports of a known remote crash exploit in uTorrent (which is supposedly fixed in 1.7.7).

I have uploaded a few dumps. Have they been of any help? Do you need more? I got a crash yesterday too.

BTW Is there a way to configure uTorrent to automatically re-launch after a crash, rather then showing the crash dialog box and waiting for an input.

[jewelisheaven]

It would be good for you to upload at least one dump to mediafire.com yourself and then post the link here, instead of uploading it to the server. The added benefit is you can compress it, and since the dumps compress 40-60% that's good if it's > a few MiB in size.

Auto-relaunch has been rejected before sorry :/ The main concern for the dedicated staff here is to get you working again without having to workaround an obvious problem.