Strange audio error when uTorrent active..then PC slows down

[oollpp]

Hey folks what's up?

I have this strange problem with utorrent, which I have dealt with for over 6 months and I tried everything but it's still there.

In short, when utorrent is running and I play MP3s in any mediaplayer (wmp, classic, kmd, vlc) after a while it creates an error with the audio and makes music skip. Then after that all music and videos play while skipping and my PC is slow. I mean everything is slow, including copying files, etc.

I update drivers, re-install progz, scan, clean everything, yet the problem still is there. The only way to solve it is to re-install Windows (or use a backup image of the HD). System restore also doesn't help.

I am 100% sure it only happens when utorrent is active while playing music. I tested not playing music while utorrent is active and then I never have that problem, I tested that for weeks. I tried different verions of utorrent, and I always got that error after a while if played music while utorrent is active.

So what do you guys think?

Cheers

Andy

PS: I did a search on the forum and their problems were similar but still different, namely it slows down my PC permanently, even when utorrent is closed.

[DreadWingKnight]

post a hijackthis log and process explorer process list please.

[oollpp]

Here are the things you requested. The PC has no probs at the moment though and as you can see it runs very light the way I set things up.

I also know that when the problem occurs there are no extra services running or anything, everything just lags and audio/video skips, no matter what I do and I do know a fair amount about problem solving.

Logfile of HijackThis v1.99.1

Scan saved at 17:18:54, on 10-3-2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.20583)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.nl/

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll

O11 - Options group: [iNTERNATIONAL] International*

O11 - Options group: [TABS] Tabbed Browsing

O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\wpdshserviceobj.dll

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe

O23 - Service: PD91Agent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe

O23 - Service: PD91Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe

Cheers

[jewelisheaven]

Uhm. This needs to be done when uT is running The steps for the Process Explorer log are just below the HJT procedure in the How-To (link below).

It could be your defragger (i believe perfect disk does defragging in the "background")...

That is not a full HJT log. Please copy-paste the full log.

That it happens with different media players is odd. :/ I know some strange things happen on impacted systems when running WMP because it mucks with the networking subsystem... but it sounds like something is acting like Incompatible Software.

[oollpp]

That is the full HJT log, minus a running utorrent. I'll post both logs again with running utorrent. And Perfectdisk isn't causing the problem, first all the services for that prog are disabled (I only start services when I want to defrag) and second I got that prog about 4 weeks ago, while the problem has been there around 6 months.

PE log:

Process PID CPU Description Company Name

System Idle Process 0 97.73

Interrupts n/a Hardware Interrupts

DPCs n/a 0.76 Deferred Procedure Calls

System 4

smss.exe 492 Windows NT Session Manager Microsoft Corporation

csrss.exe 552 Client Server Runtime Process Microsoft Corporation

winlogon.exe 580 Windows NT Logon Application Microsoft Corporation

services.exe 632 0.76 Services and Controller app Microsoft Corporation

svchost.exe 796 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 856 Generic Host Process for Win32 Services Microsoft Corporation

svchost.exe 920 Generic Host Process for Win32 Services Microsoft Corporation

lsass.exe 644 LSA Shell (Export Version) Microsoft Corporation

explorer.exe 1440 Windows Explorer Microsoft Corporation

firefox.exe 1960 Firefox Mozilla Corporation

procexp.exe 1436 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

utorrent_1.3.exe 1360 0.76

Process: utorrent_1.3.exe Pid: 1360

Name Description Company Name Version

ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180

ATL.DLL ATL Module for Windows XP (Unicode) Microsoft Corporation 3.05.2284.0000

CLBCATQ.DLL Microsoft Corporation 2001.12.4414.0312

COMCTL32.dll User Experience Controls Library Microsoft Corporation 6.00.2900.2982

comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.00.2900.2180

COMRes.dll Microsoft Corporation 2001.12.4414.0258

credui.dll Credential Manager User Interface Microsoft Corporation 5.01.2600.2180

ctype.nls

DNSAPI.dll DNS Client API DLL Microsoft Corporation 5.01.2600.2938

GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3099

hnetcfg.dll Home Networking Configuration Manager Microsoft Corporation 5.01.2600.2180

IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180

iphlpapi.dll IP Helper API Microsoft Corporation 5.01.2600.2912

kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.3119

locale.nls

LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180

msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.01.2600.2180

msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.3085

mswsock.dll Microsoft Windows Sockets 2.0 Service Provider Microsoft Corporation 5.01.2600.2180

netapi32.dll Net Win32 API DLL Microsoft Corporation 5.01.2600.2976

NETSHELL.dll Network Connections Shell Microsoft Corporation 5.01.2600.2979

ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180

ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.3124

OLEAUT32.dll Microsoft Corporation 5.01.2600.2180

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation 5.01.2600.2938

RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.3052

rtutils.dll Routing Utilities Microsoft Corporation 5.01.2600.2180

SETUPAPI.dll Windows Setup API Microsoft Corporation 5.01.2600.2938

SHELL32.dll Windows Shell Common Dll Microsoft Corporation 6.00.2900.3139

SHLWAPI.dll Shell Light-weight Utility Library Microsoft Corporation 6.00.2900.2995

sortkey.nls

sorttbls.nls

unicode.nls

user32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.3099

USP10.dll Uniscribe Unicode script processor Microsoft Corporation 1.420.2600.2180

utorrent_1.3.exe

UxTheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2845

VERSION.dll Version Checking and File Installation Libraries Microsoft Corporation 5.01.2600.2180

winrnr.dll LDAP RnR Provider DLL Microsoft Corporation 5.01.2600.2180

WLDAP32.dll Win32 LDAP API DLL Microsoft Corporation 5.01.2600.2180

WS2_32.dll Windows Socket 2.0 32-Bit DLL Microsoft Corporation 5.01.2600.2180

WS2HELP.dll Windows Socket 2.0 Helper for Windows NT Microsoft Corporation 5.01.2600.2180

wshtcpip.dll Windows Sockets Helper DLL Microsoft Corporation 5.01.2600.2180

xpsp2res.dll Service Pack 2 Messages Microsoft Corporation 5.01.2600.2180

HJT log:

Logfile of HijackThis v1.99.1

Scan saved at 20:08:26, on 10-3-2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.20583)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\utorrent_1.3.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\procexp.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.nl/

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll

O11 - Options group: [iNTERNATIONAL] International*

O11 - Options group: [TABS] Tabbed Browsing

O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\wpdshserviceobj.dll

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe

O23 - Service: PD91Agent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe

O23 - Service: PD91Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe

Cheers

[DreadWingKnight]

What version of uT are you actually using?

[oollpp]

At the moment 1.3 , before that I mainly used 1.6.1 and also tried the latest 1.7.7 for a few weeks. All of them have the same problem.

I am thinking of trying other clients to see if it is just utorrent or something to do with clients in general.

Running a HP Pavilion zd8000 series, 1024MB RAM, 3.0Ghz Pentium®, XP Home, Conexant AMC audio, x600 128mb videocard.

Cheers.

[DreadWingKnight]

Well, we don't support ANYTHING older than 1.7.7

I suspect audio driver or motherboard chipset driver problems before I suspect uT.

[oollpp]

If it was drivers then a re-install of Windows and Notebook DVD would solve it though, right? Done that many times over the months. Then opened utorrent, let music play for a while and the same lagging/skipping problem arose which forced me to re-install Windows/use backup image of fresh install.

Highly unlikely but seemingly the only cause... utorrent is not compatible with the driver combo I have....? So it doesn't matter what I do or how, it will cause this error?

Cheers.

[DreadWingKnight]

If it was drivers then a re-install of Windows and Notebook DVD would solve it though, right?

Not if the origin drivers themselves are broken.

If you are always getting this problem, I suspect that this is the case. Otherwise hardware damage seems to be the most likely cause.

[oollpp]

Ok, although I have tried the drivers on HP site too. I will get the audiocard checked, because that seems where it all starts.

Cheers for the assistance, much appreciated.

[spoo]

I'm having the same issue as the OP and it is driving me nuts. I have even purchased a sound card instead of using onboard/motherboard audio but it didn't help with my issues.

It isn't just utorrent but anytime I am using "high" bandwidth like changing new web pages.

....HELP please.

[Switeck]

spoo,

Go through the 1st link in my signature...the troubleshooting may not be quick, but it generally thorough.

The 2nd link is unlikely to help...but it doesn't hurt to make sure your settings match up with what your connection's upload speed max.

[Firon]

That's generally a sign that your hard drive controllers have lapsed into PIO mode. The only fix is to uninstall your IDE and SATA controllers in the device manager, then reboot.

If it happens again and again, it's a sign that your drives are starting to fail.

You can see which one in particular changed transfer modes by checking the advanced properties for the controllers.